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Customer Service Support Call center

Location:
Washington, DC
Salary:
35,000
Posted:
June 27, 2017

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Resume:

ORNELLA MOUKETOU

**** **** **** **** ** Apt.*** • Washington, D.C. 20020 • 202-***-****

ac01j7@r.postjobfree.com

Skills

•Languages: French, English

•Software: Microsoft 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; basic HTML, blogs, basic understanding of database

•Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops

•Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)

• Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

•Certification(s): Working towards CompTIA A+ Certification, Network+, and Security+ certifications

Experience

CVS Pharmacy Washington, DC

Cashier November 2016-Present

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Kept the sales floor clean and maintained neat, orderly product displays.

Processed all sales transactions accurately and in a timely fashion

Prepared daily store CVS invoices.

Managed opening and closing times for the main branch.

cash drawer operation.

Examined checks for identification and endorsement.

Reported daily averages and shortages to manager.

Delivered prompt, accurate and excellent customer service.

Cogent Communications Herndon, VA

Account Manager November 2015-January2016

Outbound calling to identify new business opportunities within a defined Sales Territory and target market segment of SMB and Mid-Market corporate leads

identify, qualify, and close these new business opportunities by working directly with Key Decision Makers through direct calling, email and other contact efforts

identifying current and near-term connectivity solutions by Leveraging outbound and inbound tele-prospecting methodologies and relationship building selling techniques

sell into a defined territory with a targeted product offering to

Achieve monthly revenue and unit volume goals

Verizon FiOS Fairfax, VA

Customer Service Representative June 2015-November 2015

Sell products and services in a retail store/kiosk environment

Maintain professional interaction with both customers and fellow employees

Meet or exceed personal sales goals on a monthly basis

Courteously welcome customers and offer assistance

Direct customers by escorting them to displays; assess needs and suggests products to fit those needs

Advise customers by providing information on products and services

Help customers make selections by building customer confidence

Accurately document and report sales

Contribute to team effort by accomplishing related results as needed

Responsible for accurately tracking and communicating all activity to Retail Operations

Ensure work station/kiosk is clean, well-organized, functional and presentable at all times

Responsible for submitting all paperwork completely and accurately

The College Board Reston, VA

Customer Service Support Department July 2014-January 2015

•Auditing an and processing institutional orders

•Responding to and resolving customer inquiries via telephone and email in a call center environment

•Processing and distributing inbound mail received from customers to customer service staff

•Making outreach to customers to resolve escalated cases

•Assisting with assigning case escalations to case specialists

Giant Food Washington, D.C.

Cashier September 2010 – March 2014

Assisted more than twenty customers daily to ensure a positive shopping experience

Operated a POS cash register to maintain a swift check-out service

Supported five managers with in-store promotions to ensure high customer sales by 75%

McKinley Technology High School Washington, D.C.

Front Desk Receptionist June 2007– June 2010

•Communicated with numerous staff by providing administrative support in order to maintain office efficiency

•Answered parent and student questions and concerns in regards to school functions and events

Education

Year Up / Northern Virginia Community College Arlington, VA

Information Technology Training March 2014 – January 2015

•Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

•Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and business operations

•Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy

Awards and Honors

•Professional Of The Week Award- Year Up NCR July 2014

•Principal’s Choice Award – McKinley Technology High School June 2010



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