GLORIA E. CORREA

***-** ** ****, ***. E* • Flushing, New York 11354 • 929-***-**** • ac01iu@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Bilingual Customer Service Professional with over 10 Years of experience in Office and Airport environments. Able to work with a large volume of customers from diverse backgrounds and temperaments. Proven ability to execute instructions effectively. Thrive in both team and independent assignments.

Professional Skills

MS Word

MS PowerPoint

MS Outlook

E-mail

Internet

Facebook

Bilingual: Spanish English

Customer Service

General Office Skills

Experience

Customer Service / Sales

Assisted customers with shipping and receiving of their packages

Helped customers with the processing of all required documentation to ship their animals/pets to South America

Managed all telephone customer inquiries with high degree of efficiency

Maintained contact with immigration authorities to verify release of shipments

Prepared all documents that accompanied each shipment to ensure efficacy of shipment

Maintained contact with Avianca representatives to ensure efficient and prompt release of shipments in Colombia

Assisted disabled passengers with the processing of their immigration documents

Distributed information to immigration offices at the airport

Assisted all passengers with the accurate completion of their immigration documents

Office Assistant / Receptionist

Filed student records

Shredded documents

Operated photocopy machine

Work History

Taxi Dispatcher, Gateway / LaGuardia Airport, Queens, NY (2014 – 2016)

Airplane Cleaner, Airway/ LaGuardia Airport, Queens, NY (2012 – 2013)

Bursars Department Office Assistant, Globe Institute of Technology, New York, NY (2010 – 2011)

Security Officer, Adelis Security, Rosedale, NY (2007-2008)

Security Officer, Loss and Prevention Corporation/JFK Airport, Jamaica, New York (2006-2007)

Passenger Service Representative, Triangle Services/JFK Airport Jamaica, NY (2005)

Customer Service Representative Worldwide Freight Services/JFK Airport, Jamaica, New York (2004)

Education

Queens Adult Learning Center/L.I.C., New York 2012

Certificate of Completion (in progress): Microsoft Excel

Certificate of Completion: Microsoft Word and Microsoft PowerPoint

Globe Institute of Technology/New York, New York 2010-2012

AAS Banking and Finance with Computer Applications

Colombo Europeo Institute/Medellin, Colombia 1995

Hotel and Tourism Certificate

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