Customer Service Sales

SHONTOYA FANNIN

*** * **** **, *** Angeles, CA **003 • 562-***-**** • **************@*****.***

http://www.vertex42.com/licensing/EULA_resumes.html

http://www.vertex42.com/licensing/EULA_resumes.htmlObjective

Motivated for professional growth looking for positive mutually beneficial partners to demonstrate strengths. Seeking work in growing opportunity positions. Seeking to adopt a business partner in need of an individual with multitasking ability to meet all high priority deadlines.

Summary of Qualifications

Deadline oriented, goal focused, results driven.

●Excellent verbal communication skills

●Clear written instructions and notes

●Deal directly with customers over the phone and electronically

●Take payments, place orders, process cancelations, inform about warranty

●Promote/ cross sell products

●Read from scripts upholding policy changes, configurations, recalls

Experience

UniVoip Los Angeles, CA June 2016 to January 2017

Sales Cold Calls/ Qualifier

●Connect with potential clients and qualify for potential services

●Explain in depth communication bundles and packages

●Collaborate with closing department to finalize deals.

●100 calls a day plus electronic fallow up and referrals

Quality Inn Signal Hill, CA April 2015 to February 2016

Housekeeping

●Utilizes equipment for cleaning, wet mop unit automatic floor scrubber, shampoo machine, high speed buffer, carpet extractor, wet/dry vacuum, floor buffer, wall washer and utility cart.

●Cleaned areas to include restrooms, beds, woodwork, horizontal surfaces, TVs cabinets, furniture, glass, walls, floors, all affixed items, replenish dispensers, remove soiled linen and trash.

●Reports unsafe conditions such as defective or damaged equipment.

Ceva InterNatinoal, Long Beach, CA May 2013 to February 2015

CSR/ Call Center Agent

●Answer high volume inbound call

●Open new accounts

●Process customer orders

●Schedule fallow up service for clients

●Resolve billing and complaint inquiries

Kimco Warehouse Sales, Torrance, CA November 2011 to April 2013

Packer/Shipper Retail Stock

●Tag incoming Merchandise with RFID

●Merchandise product to ideal zone

●Priorities merchandise layout with schedule and safety guidelines

●Track tagged merchandise with RFID

Education

Polytechnical High School, Los Angeles, CA 2007

Skills

Excel (Data Entry/ Advanced formulas and functions)

Point of Sale systems.

Excellent Customer Service

Accountable (Responsible and Dependable)

Cash handling/ Register Balancing.

References

David Bagumyan Classmate/ Friend 818-***-****

Domique Harris Friend 323-***-****

Kiana Miller Classmate/ Friend 562-***-****

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