Customer Service Supply Chain Logistics Coordinator

TERESA BERUMEN

***** ********** *****, *******, ** 77064 C: 832-***-**** ************@*****.***

CAREER PROFILE

Supply Chain Logistics Coordinator in Oil Industry with 17 years’ experience and outstanding Customer Service and Management background.

Accomplished in developing processes and directing complex logistics functions for worldwide multi-million dollar projects.

Focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.

Proven track record in optimizing business processes, maximizing resources to streamline operations.

Highly developed communication and team working skills, providing advice to staff and management.

CAREER HIGHLIGHTS

Improved shipment tracking by 45% and statistics accuracy by 55% by developing and launching a project to compile and register all inbound/outbound transactions and operations to and from USA-MEX-USA.

Boosted operational efficiency by 70% as well as reducing customer related issues and

phone calls by 75% by reorganizing, upgrading and streamlining the Intranet Shipment Tracking System, enabling customers to make a complete follow thru of their purchase

orders and shipments at a glance.

Achieved 80% customer satisfaction by producing and developing a Customer Operating Procedure Manual for above mentioned Intranet Shipment Tracking System.

Reduced operating costs by 25% by developing and launching a new procedure to provide freight forwarders with complete packages of all shipping documents ahead of time which resulted in 50% reductions in processing times and improving the on-time deliveries by 60%.

RELEVANT PROFESSIONAL EXPERIENCE

05/2001 to 06/2016 Logistics Coordinator Specialist

PEMEX PROCUREMENT INTERNATIONAL Houston, TX

Successfully coordinated 40 + monthly inspections of equipment and materials manufacturing, in addition to finished products; to ensure exact specifications were met, as well as quality control and on-time delivery.

Excelled at coordinating tasks of numerous internal divisions and external agencies and reviewing and providing swift and accurate delivery of equipment, material, and resources.

Efficaciously assisted in strategic logistics planning for Air, Land, and Ocean operations.

Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.

Minimized costs to the company and customers by successfully negotiating contracts with Inspection and Freight providers.

Adequately assigned inspectors to process examination of supplies and equipment at supplier’s warehouses and reviewed inspection reports to authorize or reject materials inspected.

Efficiently resolved and addressed problems with order flow or shipping delays and quality-control issues, such as damaged or improperly packed goods as well as meeting client deadlines and warehouse capacity.

Excellently acted as a liaison between logistics, carriers, and customers to meet needs and provide a high level of satisfaction.

Conscientiously reviewed all shipping documents ensuring full compliance with customs and international regulatory requirements.

Prioritized and monitored shipments to guarantee on-time deliveries.

Track record of identifying redundancies and maximizing resources to streamline operations.

Carefully processed all sanctions (liquidate damages) derived from late deliveries of goods by suppliers.

Punctually wrote monthly logistics global transportation report.

EDUCATION AND TRAINING

Associate of Arts: Business Management

INSTITUTO PANAMERICANO DE NEGOCIOS Mexico City Mexico

Coursework includes Economics

Accounting and Bilingual Executive Degree

Extracurricular and Advanced Courses:

Managing Forwarders & Carriers International Supply Chain.

Mexico and USA Customs Laws

ISO 9001,9002, SIX, SIGMA training.

Expediting 101; Blanket, Parts, Supply, and Service Orders (30 hours)

Fluent in Spanish.

Contact this candidate