Sales Manager

Mark Benson, MBA

**** ******* **** • Raleigh, NC 27616 • 919-***-**** • ****.********@*****.***

*** Corporate Trainer: Sales Trainer • Product Trainer • Customer Service Trainer ***

Summary of Qualifications

Accomplished corporate trainer with a history of improving stakeholder retention of products and services.

Spearheaded sales, product and service training before hundreds of staff to achieve business objectives.

Developed curriculum and lessons, and led training, demonstrations in a classroom or workshop setting.

Played an integral role increasing store sales for multiple retail locations after executing sales training.

Earned “Best in Training” recognition from Wal-Mart for outstanding ability to train its associates.

Coached two team members that were promoted from store management to corporate training roles, and promoted two others to positions of greater responsibility for excellent performance.

Master of Business Administration (MBA), Global Business Management, University of Phoenix.

Familiar with Six Sigma Methodology and proficient with Microsoft Office Suite and Adobe Acrobat.

Veteran, United States Army.

Areas of Expertise

Curriculum Development Team Building/Leadership Staff Management/Training

Lesson Planning Continuous/Process Improvement Change Management

Test Administration Sales and Product Training Succession Planning

Professional Experience

Curriculum Development and Training Execution:

Designed training curriculum and lesson plans to educate key stakeholders in a variety of subjects, including best practices of customer acquisition and retention.

Led corporate training initiatives before up to 70 employees both on and off site.

Spearheaded training presentations across five states on a monthly basis.

Educated associates working at one of 260 retail stores in the Southeast Region.

Trained employees and vendors on subjects ranging from operations and logistics to merchandising, controlling inventory, reducing waste and preventing asset loss due to theft.

Educated employees at major automotive retailers, including Wal-Mart, Sears, Sam’s Club, Tire Kingdom and American Tire Distributors.

Supervised safety training initiatives to reduce the risk of employee injury or employer liability.

Administered tests to ensure employees were retaining the material and applying lessons learned.

Achievements:

Played an integral role increasing store sales for multiple retail locations after executing sales training.

Earned “Best in Training” recognition from Wal-Mart for outstanding ability to train its associates.

Mark Benson, MBA

8027 Satillo Lane • Raleigh, NC 27616 • 919-***-**** • ****.********@*****.***

*** Corporate Trainer: Sales Trainer • Product Trainer • Customer Service Trainer ***

Professional Experience (continued)

Training Management:

Led a team of 180 employees to provide outstanding service to customers and exceed sales objectives.

Achievements:

Coached two team members that were promoted from store management to corporate training roles, and promoted two others to positions of greater responsibility for excellent performance.

Supervised a region that increased sales by 15% year-over-year.

Work History

Service Representative, R.A. Jeffreys Nov. 2010-Present

Area Director of Sales (promoted from Store Manager), Merchants Tire and Auto Mar. 2007-Nov. 2010

Region Support Manager, Oshkosh Truck Corp. Jan. 2006-Mar. 2007

Field Training Manager (promoted from Store Manager), Goodyear Tire & Rubber Co. Dec. 1989-Jan. 2006

Military History

Led training presentations before up to 150 personnel responsible for maintaining equipment in wartime.

Earned “Aviation Company of the Year Award” for superior training performance, besting more than 100 other maintenance companies.

Honored with an “Excellent” rating on the Corps Commanders Annual Inspection Program, the highest recognition for company combat readiness.

Awarded numerous medals for stellar service, including an Air Medal; Army Achievement Medal; National Defense Service Medal; and Southwest Asia Service Medal with 2 Bronze Service Star, among others.

Education and Training

Master of Business Administration (MBA), Global Business Management, University of Phoenix

Bachelor of Science (BS), Business Management, Shaw University

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