Aprile V. Willis

**** ***** ***** ****** *** P

Charleston, SC 29412

203-***-****, ac01fe@r.postjobfree.com

Summary

Well rounded business professional with proven expertise in maintaining accurate and up-to-date data bases, reconciling accounts, providing excellent customer service, and telemarketing. Exploring career opportunities where proven skills and a strong desire to continue to learn will be assets to my employer. Eager to build a career working for a company that needs a dependable, punctual, hardworking flexible, professional on their team.

Proven Strengths and Skills

Interact effectively with people of all ages and socio-economic backgrounds

Multi-task, always produce quality work, meet or exceed goals and deadlines

Follow through with projects to successful completion

Highly focused and well organized

Committed to quality and excellence

Proactive team player and able to work on my own with little or no supervision

Proficient user of Microsoft Word, PowerPoint, Excel, Access, Quick Books and AS400

Work Experience

Best Temps, Milford, CT

Long and short term assignments

Keene Group: Telemarketer, Customer Service, Data Entry

Cold-called potential customers 05/1994-12/1995

Developed sales leads

Ensured accuracy of all information received from potential customers

Performed administrative duties

Anticipated, identified, analyzed, and solved customer service issues and conflicts independently and discreetly

Family Care Plus, Bridgeport, CT

Administrative Staff, Customer Service Manager

Conducted and prepared staff evaluations as requested by HR Department 01/1995-12/1996

Scheduled CNA’s and sitters for clients

Prepared statistical reports for upper management

Prepared and submitted payroll

Supervised and monitored all Call Center activities and Administrative staff

Health Net, Inc., Shelton, CT

Manager of Membership Accounting, Customer Service, and Government programs 01/1997 – 12/2011

Supervised 100+ Medicare, Medicaid, and State membership Account Representatives

Developed and implemented policies and procedures for accounting and customer service departments

Analyzed and prepared Call Center data

Attended health care finance administrative care conferences

Education

Sacred Heart University BA Business Management

Norwalk Community College Associates Degree, Accounting

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