Customer Service Insurance
Resume:
Siria Gonzalez
Houston, TX *****
*****.****@*****.***
Objective
Seeking a position as a Customer Service, to work for a company that supports my passion and will allow me to increase my knowledge in the field, and allows me to grow and advance within.
Skills
*Strong communication skills *Management experience
*Fluent in English/Spanish (reading and Writing *Outgoing, self -motivated, fast- learner)
* Notary *CPR Certified
Qualifications
Outstanding skills in customer service with 9 years’ experience. Accustomed to working in a fast –paced Environment with the ability to think quickly and successfully handle difficult client situations. Also experience in Windows based applications and multi-line telecommunications systems as well as the Internet. Excellent interpersonal skills with the ability to work well in a team environment or independently. Able to employ skills in both a supervisory and support staff roles. As an administrative assistant I performed all transactional duties in an effort to assist the office so things would run smoothly. I was generally the first point of contact to individuals seeking out my manager .
Work Experience
May/2016-Present Crotholl Healthcare INC. Houston, Tx
Housekeeping/Dispatcher
Hospital housekeepers play a big role by sustaining a sterile environment in all areas of the hospital by cleaning rooms, making beds, replenishing linens and maintaining floors. Working at a large Hospital we are required to move in a fast pace and making the patient feel as comfortable as possible. At times, I would work as the dispatcher, that include answering the phone, page and send housekeeper were needed. I’m still employed with Crotholl.
September/ 2011 Camp Construction Services Houston, Tx
Customer Service / Admin
Provided office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Completed operational requirements by scheduling and assigning administrative projects; expediting work results. With a strong set of skills involving customer service, operating office equipment, composing correspondence, data entry, and beyond, office support. At the same time I would handle all paperwork, filling, answered calls and provided the best customer services I would expect back. Customer services was my number one priority.
March/2010- April/2011 Interactive Response Technologies Houston, Texas
Customer Service
As a call center employee I enjoyed helping people, have a tactful manner and have a good memory. Having to recall for product details, policies and procedures are part of any fast paced call center job. Many jobs would be incredibly fast paced and require me to have great keyboarding skills and the ability to use several computer programs at once, while dealing with customers on the phone. High energy, resilience, and excellent time management skills was very important.
October/2007- November/2009 A-Windsor Insurance Houston, Texas
Insurance Agent/Customer Service
Dealt directly with policy holder following accidents and/or vehicle thefts, I represented A-Windsor Insurance in dealing with third parties when necessary. Handled all paperwork, and investigated competitive policy pricing for automobile, home, flood, and commercial insurance. Greeted customer warmly and ascertain problem or reason for calling is resolved via phone, email, mail or social media.
March/2005- June/2006 Aramark Houston, Texas
Customer Service
Maintained timely delivery of food and ensured that plate presentations and food quality are of the highest standard possible. Maintained knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standers of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation. Monitored and anticipated guest needs, respond promptly and acknowledged all guest even when busy.
Education
Chavez High School Houston, Texas
Diploma Graduate May/2005
Houston Community College Present
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