Thomas P. Westerkamp

*** *. **** **. *** *** ● Chicago, IL 60657 ● 708-***-**** ● ac01d8@r.postjobfree.com

Personal Profile

●Experienced IT professional with strong interpersonal and technical skills, seeking a career in Information Technology or Web Development. Hands-on and goal-oriented, ready to learn and grow with the business.

●Since earning a bachelor’s degree in Business Information Systems, I have worked for two different e-commerce websites, and as a freelance web developer and am currently working in IT support. These positions have allowed me to further develop both my technical and organizational skills. I have built a functional website from scratch using WordPress, and have built software programs in C# and Java.

Skills

HTML, CSS, jQuery, PHP, SQL

Windows – 7,XP, Active Directory

Systems Development Life Cycle

Microsoft Word, PowerPoint, Excel, Access, Outlook

Visual Basic, C#, Javascript, Java

Photoshop, Dreamweaver

Troubleshooting hardware/software

SQL, Oracle – creating tables, reports

Customer Service/Network Support

Education

Illinois State University – Normal, IL

Bachelor Degree – Information Systems – December, 2011

Experience

Service Response Partners – OpenTable.com – Network and Web Support 2014-Present

●Provide customer service through network support and website support for restaurants and end users of OpenTable. Generate reports/analytics for clients. Resolve database issues using SQL. Data security, backup and recovery.

●Responsibilities include providing support and resolution for software, ipad app, iphone app, website, and client’s network issues.

●Complex problem resolution, includes troubleshooting, LAN, WAN and Internet Connectivity issues.

Accenture – IT Tech Support – Contract Employee – Project Support 2014

●Leader of the Laptop Refresh Project – transferring user’s profile/data/software to new PC

●Provided Desktop, phone and email support to end users in Windows environment.

●Troubleshoot hardware, software, and network compatibility issues for end users using a Ticket Management Systems.

Freelance Web Developer 2013-present

●Develop, design, and maintain blogs using WordPress. Manage social media accounts.

●Jplvr.com, edenmusicgroup.com, scintillatingproductions.net, theinnerlifecoach.net

Lightology – Lightology.com - Web Data Entry Coordinator 2013-2014

●Manage flow of data, edit web content using content management system, edit/upload images, calculate pricing, routine web maintenance

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