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JOHN J. WELLS

**** ******* ***** *******, ******* 30349

404-***-**** ac01c9@r.postjobfree.com

PROFESSIONAL SUMMARY

A result driven, self-starting IT Technical Support Consultant committed to building and growing my organizational process, people, and technology.

EDUCATION

Bachelor Degree, Computer Information Systems, Clark Atlanta University (2016) Network+ Certification, ITIL Foundation Principals (2016) Associates Degree, Information Systems Technology/Network Security, John Tyler College (2013) CDL-A, Katlaw Truck Driving School, (2007) OTR ’07- ‘11 AREAS OF EXPERTISE

Technical Competencies:

Networking skills

TCP/IP and DNS

XML Schema and related technologies

QA performance

IT Hardware and Software network

Apply consulting methods to design and

implement IT system solutions for clients.

Windows Servers (2003, 2008)

SDLC/Agile project methodologies

Linux/Unix/Windows platform applications:

Planning, admin and configuration

SQL and Oracle database

Object Oriented C#, Java EE

Web application including HTML/CSS

programing java script

Core Competencies:

Good analytical skills; learning agility

High level of professionalism – very

organized.

Goal-oriented: Creative and proactive

MS Excel, MS Word, MS PowerPoint, MS

Outlook

Windows 8.1 Windows 10

Windows 2000Pro/Server

MS Windows Server 2008

EXPERIENCE

IT Consultant 2015 - present

VSC Association LLC Atlanta, GA

Works closely with clients to analyze IT system requirements, Information Technology needs, and resources to plan IT projects and fulfill clients’ expectations. Develops IT system specifications after evaluating clients’ nature of work and business volume. Resolves IT issues by defining changes, recommending quality software, and projecting modifications of software, hardware and networking.

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Selected Accomplishments:

• Successfully set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration.

• Saved more than $11K by decommissioning computers/networks. Electrical Supply Engineer 2013 - 2015

Kannan Communications Atlanta, GA

Responsible for troubleshooting and repairing mechanical, hydraulic, and electrical/electronic equipment including programmable controls, numeral controls, power supplies, drives, gauges and test equipment. Served as a key member of a cross functional team tasked with assisting and training other maintenance and technical employees for use in contingency staffing models.

Selected Accomplishments:

• Troubleshot and upgraded projects in multi-city locations ahead of schedule and under budget.

• Received safety awards for directly implementing and evaluating efficiency of power systems.

Technical Support Specialist 2012 - 2013

Brown Communication Solutions Richmond, VA

Ensured the day to day activities of the Help Desk including the escalation and closure of work tickets. Investigated problems with Cisco Systems VPN client to determine root cause and resolving issues. Performed administrative tasks ranging from maintaining customer information and product records, to updating customer contact information. Performed diagnostic procedures to identify root cause of technology issues and served as department liaison with vendors maintaining procurement logs for life cycle of technological equipment

(inclusive of servers, switches, telephones, computers, printers, and monitors). Selected Accomplishments:

• Managed and coordinated integration efforts of $2M conversion initiative.

• Successfully migrated users to Windows 7 Platform. Professional Driver 2007 - 2011

Werner Enterprise Atlanta, GA

Adheres to all company policies and OSHA/MSHA regulations for safe working procedures and environment. Assists with general labor duties dependent upon the job site. Selected Accomplishments:

• Reduced Workers’ Compensation costs 40% by following safety plans and implementing employee training and accountability as well as equipment security.

• Established good working relationships with customers/clients.

• Ensured cleanliness of truck cab and exterior daily.

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