Cinthia B. Castillo

***** *********** ** #***

Cypress, Texas 77065

832-***-****

ac01bh@r.postjobfree.com

OBJECTIVE

To obtain a position with a professional business where a personable and effective individual can advance while contributing to the organizational goals of the company.

QUALIFICATIONS:

Administration: Provide exceptional administrative support to peers and senior management. Outstanding communication skills and immense ability to maintain confidentiality of information

Customer Service: Bilingual (English/Spanish) Serve as initial point of contact for customers, patients, vendors, and partners. Promptly respond to inquiries via e-mail and telephone.

Technical Skills: Adept with Microsoft Office (Word and Outlook), AMP, Frazer Software. Capable of handling multiline telephone system. Familiar with state, federal, and HIPPA laws/guidelines.

Key Strengths: Excel in developing strong relationships with staff, senior executives, medical providers, and clients; strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.

WORK HISTORY May 2013- November 2015

Gomez Western Wear

Customer Service

Provided high-quality customer service to optimize customer purchasing and payment process.

Initiated inventory control measures to sustain stock levels, and helped to order new inventories.

Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.

Educated customers on available product options to meet and exceed customer service experience.

Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

Giant Auto Mart January 2016- December 2016

Customer Service/ Collection Specialist

Sorting out payment plans.

Recording payments that are made.

Organizing customer files

Chasing debtors and late payments.

Tracing debtors who move without telling the company (with the help of credit bureaus, telephone providers and even the post office)

Ann Tran Insurance January 2017- Current

Data Entry

Organizing files and collecting data to be entered into the computer.

Analyzing the data for errors.

Reporting problems with the data.

Accurately entering information into various computer programs.

Keeping sensitive customer or company information confidential.

EDUCATION

Lone Star College

High School Diploma – Marquee Learning Center, Houston TX May 2011

PERSONAL INTEREST

Please consider my qualifications for a position with your company. If after reviewing my resume you are interested in conducting an interview, please feel free to contact me at: 832-***-****

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