Andrew Erickson

Highland Park, IL ***** 847-***-****

www.linkedin.com/in/andrewericksonjr ac01b7@r.postjobfree.com

Cisco Certified Network Associate

Solutions-focused professional, experienced with wired and wireless networks. Excels in troubleshooting issues, identifying defects, tracking bugs, and validating functionality. Serves as a value-adding member of QA teams. Adept at learning new hardware and software applications.

CERTIFICATIONS / TECHNICAL PROFICIENCIES

Certifications: CCNA

Platforms: Windows 7/10, Linux, Android

Programs: Microsoft Office 365, QXDM, Wireshark, JIRA, Cisco Packet Tracer

Networking: TCP/IP, Subnetting, Ethernet 802.3, WLAN 802.11, OSPF, EIGRP, BGP, STP, RSTP, VLANs, VPNs, NAT, DHCP, DNS, Cisco IOS

Professional Experience

LAKE COUNTY GOV.

IT Technician, Waukegan, IL 2017

Working with PC deployment team to deliver devices on schedule, and training with Network team to setup Cisco equipment.

●Trained with Help Desk Personnel to answer customer inquiries, resolve problems, and track issues.

●Imaging various devices with Windows 7 and 10, and installing user specific applications prior to delivery.

●Troubleshooting various PC, printer, and application issues.

●Prepare End of Life equipment for recycle or disposal, ensuring security of sensitive data.

●Successful configuration of Cisco Switch / Router / ASA equipment, including VLANs, Trunking, VOIP, VPN access, and ACLs.

P3-GROUP

Field Test Engineer, Chicago, IL 2016

Conducted live network drive testing on mobile phones, capturing results for various criteria such as dropped calls, data throughput, and voice quality.

●Utilizing QXDM and QCAT to capture, parse, and review datalogs.

●Traveled to various locations across the United States, meeting with customers and testing in their labs and networks.

●Created test result reports and detailed bug reports including captured logs and screenshots.

MOTOROLA MOBILITY

Carrier Validation Test Engineer, Chicago, IL 2014 – 2015

Tested prototype devices in RF lab environment to ensure product quality upon delivery to customer. Created test result reports and detailed bug reports, including captured logs and screenshots.

●Maintained open bugs, providing additional testing and data to ensure prompt resolution.

●Recognized as subject matter expert for Verizon Audio quality testing and E911 test systems due to exceptional experience maintaining test equipment, training additional resources, and implementing test changes to customer requirements which guaranteed test completion dates.

Field Test Product Lead, Libertyville, IL 2008 – 2014

Leader of quality assurance testing for several products to complete defect resolution ahead of schedule. Assessed new Android-based mobile phones and tablets to determine testing scope. Mentored other testers in testing strategies, methods, and goals. Created test plans and schedules in coordination with technical account and regional project management teams, meeting customer delivery dates. Reported testing status and issues to program managers and directors.

●Managed testing life cycle of several products simultaneously, leading to successful customer approval.

●Coordinated staffing assignments between programs in multiple locations, achieving test completion with limited staff availability.

Field Test Engineer, Libertyville, IL 1999 – 2008

Conducted live network drive testing on mobile phones, capturing results for various criteria such as dropped calls, data throughput, and voice quality.

●Traveled to various locations across the United States and Canada to perform testing, often meeting with customers and testing in labs and live networks.

●Created test result reports and detailed bug reports, including captured logs and screenshots. Maintained open bugs, providing additional testing and data to ensure prompt resolution.

●Built and maintained website to share results with various internal departments, mobile download site for passing media files and applications to DUTs, data server for collecting and sharing large datalog files and Windows application to automatically generate final reports, statistics, and sync with a database.

Repair Technician, Libertyville, IL

Troubleshooting PCB failures to the component level, using multi-meters, oscilloscopes, and spectrum analyzers. Performed part replacement and soldering repairs as necessary.

Education

Bachelor of Science (BS), Electronics Technology, Specialization in Communication Electronics, Minor in Computer Science, Southern Illinois University, Carbondale, IL

Professional Development

Cisco Certified Network Associate 2017 – 2020

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