Irene A. Rodda

*** ************ ***** * ************, TN 38017

Cell: 901-***-**** w E-mail: ac01a6@r.postjobfree.com

Education:

State University of New York at Albany Albany, NY Graduated: August 2002

Bachelor of the Arts: Rhetoric and Communications Major, Journalism Minor.

Extra-Curricular activities: Albany Student Press (ASP), The Albany Student Voice, The Fountain Pen, Torch/Photoservice, New York Public Interest Research Group (NYPIRG), Alpha Phi Omega (APO) National Co-ed Service Fraternity, RPI Players

William Cullen Bryant High School Long Island City, New York Graduated: Spring 1997

High School Regents Diploma

Extra-Curricular activities: The Bryant Clipper, The Environmental Club, The Key Club, Progressive Magazine, Science and Math Research, The Drama Club, Chorus, Arista (Honor Society)

Experience:

Driver/Contractor Uber/Lyft July 2016-Present

Driver: Responsible for keeping car tidy and in working order. Responsible for safety of passengers and following all laws of the road as well as federal driving regulations. Keeping passengers happy to help facilitate a higher personal driver ranking within the system.

Seamstress TeaWithFrodoDesigns November 2009- Present

Owner/Operator: Responsible for contacting clients and answering questions. Helping them pick designs and take proper measurements. Responsible for meeting deadlines and sewing professional items and garments for my clients.

Freelance Writer/Blogger http://teawithfrodo.blogspot.com August 2009-August 2011

Writer/Blog Owner: Responsible for writing articles based on the subject assigned, meeting deadlines and accommodating customer requests. Responsible for writing blog entries on a variety of topics, advertising/promoting blog and giveaways.

Personal Bra Shopper Boston, MA 617-***-**** September 2007-August 2009

Owner: Responsible for answering emails and phone calls, Setting up meetings with clients and properly fitting them for brassieres’. Responsible for printing and distributing business cards, flyers and all forms of advertising.

Constant Contact Waltham, MA April 2007-August2007

Tech Support/Customer Service: Responsible for understanding the Constant Contact program. Assisting customers with billing and payment questions. Responsible for listening to customers to determine their issue and offer tech support including but not limited to; HTML coding, general layout, image posting,general content and troubleshooting. Responsible for enforcing our no spam policy and making sure that customers understand their responsibilities under the terms and conditions. Terminated accounts that violated the terms of service.

Blue Cross Blue Shield of Massachusetts Quincy, MA January 2007-March 2007

Medical Management: Temporary position through Veritude. Responsible for processing fax requests for provider authorization. Responsible for correctly processing multiple different types of requests and keeping track of member and provider benefits. Advised providers what was covered and what information was needed to process a request. Responsible for continuing correspondence with provider to authorize the request in a speedy manner.

Empire Blue Cross Blue Shield Albany, NY 518-***-**** November 2005-December 2006

Customer Service Advocate for Senior Plan (MAPD contract): Responsible for answering phones, verifying member

information while following HIPAA privacy guidelines. Advising members of their copays, coninsurance and premiums for

corresponding counties. Advising members of covered and non covered services as well as participating providers. Advising members of Medicare Part D guidelines. Handling calls from irate members, contacting provider, institutional, and billing offices. Using emulators to look up member information and advise of claims status, premium status and status of account. Determine if claims were incorrectly processed. Utilizing feeds provided by the Social Security Administration and Medicare.

Using the Social Security and Medicare website along with supporting websites to give members the best information.

TransWestern Publishing Albany, NY 518-***-**** November 2004-March 2005

Account Executive: Responsible for preparing and presenting effective ad designs to customers. Cold calling new businesses, setting up appointments and bringing in new customers. Responsible for meeting sales quotas and getting managers approval on all ad design. Remembering all UDAC codes and corresponding prices, writing up contracts and specific payment plan options. Checking DIAD for delinquent payments and collect on account. Conducting fact finding interviews with the customer.

MapInfo Corporation Albany, NY 1-800-***-**** March 2004-October 2004

Customer Service Representative: Responsible for answering phone calls from customers and handling any problems that may arise, registering products and software. Returning and exchanging software. Communicating with the sales people and the customers. Updating maintenance and technical support lists. Setting up technical support agreements. Entering data into the Vantive and QAD systems. Running reports in Magnet. Filing contracts. Shipping lost software. Creating and using Excel spreadsheets. Doing data unlocking for various products.

NYC Department of Parks and Recreation New York, NY 212-***-**** February 2003-March 2004

Clerical Aide (Permit/Timekeeping Coordinator): Responsible for handling cash checks and credit card transactions, helping customers, answering phones, filing papers and general customer service. Sorting mail, handling calls from other borough offices. Issuing tennis permits. Responsible for coding time cards, entering data in the Payroll Management System, checking reports for errors. Answering phones, speaking to employees and supervisors regarding payroll inquiries, and rectifying any issues regarding paychecks and leave time.

Target Albany, NY 518-***-**** August 2001-October 2001

Sales Associate: Responsible for being a cashier, helping customers locate items in the store, keeping shelves stocked, handling calls for the various departments in which associates were stationed.

Perry’s Ice Cream Akron, NY 1-800-8PERRYS Summer 2001

Mascot: Responsible for wearing mascot suit, and greeting patrons.

Bergdorf-Goodman New York, NY July - August 1999

Phone Operator: Temporary position through Eden Personnel. Responsible for answering calls and directing them to the requested department. Arranging and confirming third party pick-ups. Connecting personnel in the store to local, long distance and international lines. Sorting mail, stamping checks and producing credit cards. Training other temporary employees.

Leavitt, Kearson and Leffler Law Offices Long Island City, NY 718-***-**** Spring 1998

Secretary: Responsible for answering the office phones. Performing data entry. Filing papers, sending and receiving faxes. Responsible for book keeping on several accounts, and mailings to all clients.

Computer Background:

Familiar with HTML, Adobe PhotoShop

Familiar with Microsoft Word, Excel and PowerPoint, Outlook Express

Familiar with Macintosh and PC operation

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