System Administrator
Resume:
JESWIN SAM
*** ****** ***** ****** ********, SC *9229
ac0174@r.postjobfree.com
SUMMARY
Solution-oriented, highly analytical professional with 6+ years of experience within the field of IT. Detail-oriented Junior System Administrator offering strong background with a broad spectrum of knowledge in computer Operating Systems, applications and business needs of organizations along with a track record of investigating and troubleshooting networking and hardware issues. Exceptional communication and presentation skills; Strong ability to efficiently multitask and to perform with a sense of urgency for rapid issue resolution.
PROFESSIONAL SKILLS
Expert in hardware break-fix and network troubleshooting(remote and on-site)
Expert skills in Windows environment from Windows XP- Windows 10
Experienced with Remote Access, Track-it, Remote Desktop, VOIP, VPN and Parallels Client (similar to Citrix)
Good communicator, both written and verbal, excellent interpersonal skills and ability to work effectively with less supervision
Proficient in Active Directory, managing users and assigning GPO.
Expert in educating employees and clients on using latest technology
Ability to work under pressure and multitask efficiently
Both independent and team player, as required, and meet deadlines
Ability to learn, implement, and support new applications quickly
Operating Systems -Windows XP, Vista, 7, 8, 10, Windows server 2008, 2012, Microsoft Exchange server, Mac OS X, Linux
SPECIAL EXPERTISE - Microsoft Office Suite, VMware, Active Directory, Parallels Client, WAN/LAN, System Imaging, Networking, CCNA student.
EXPERIENCE
COUNTER INTELLEGIANCE AGENT (CIA)
2014-2017
BESTBUY, COLUMBIA SC
Provided End user support on-site and over the phone for more than 60k devices
Verified smooth functioning of the system and performed various tests and evaluated stable performance
Installed and configured different software and applications on PC’s (Windows, Mac etc.)
Troubleshoot and repaired operating systems and network issues (Windows, Mac, Linux)
Created, maintained and saved service orders for client devices using different ticketing software.
Removed virus and spyware from systems and installed new and install new anti-virus applications
Performed disaster data recovery
Information System Specialist III / Jr. System Administrator (For 120+ sites across the country)
2017- PRESENT
MEDBRIDGE HEALTHCARE, WEST COLUMBIA SC OFFICE
Provided support for internal and external clients on-site, remotely and over the phone
Assisted in deploying new computers for clients; created and managed technical notes
Installed and maintain security patches and updates for smooth running of the OS
Assisted Sr. System administrator and Network Engineer in big projects
Perform system backups, setup network printers for users and assign GPO
Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting using established debugging procedures to clients in sites across the country
Perform data analysis, testing, debugging, audits and full disk encryption on units
Administered users accounts in Active Directory (adding, removing and managing passwords)
Maintained and administered computer networks and related computing environments including computer hardware, systems software and all configurations
Create, Manage and monitor access controls of users in various websites and web applications
Successfully discussed IT business needs with upper management ( Director and VP) and achieved results of two on-site locations I manage
EDUCATION
MIDLANDS TECHNICAL COLLEGE, Columbia, SC
ASSOCIATES OF SCIENCE COMPUTER TECHNOLOGY
[GPA 3.4 / 4.0]
CCNA CERTIFICATION IN PROGRESS
REFRENCES ON REQUEST
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