Technical Support Management

Engr Leila L. Lapiña

Bachelor of Science in Electronics

and Communications Engineering (BSECE) / Masters of Science in Management Engineering

(MSManE)

Phils Mobile # +63-927*******

Email: *****.******@*****.***

Career Summary / Objectives:

To share and enhance my knowledge in Information Technology (IT) especially on handling projects or for Oracle business systems process analysis, system automation for a computerized application transaction.

To contribute my expertise in Process Systems techniques and Quality processing tools in any business field that may eliminate possible causes of system failures.

To enhance my professional skills in the best possible ways to achieve the company’s goals and directives.

Ensuring business drive for job execution within the framework, policies, and objectives for a goal and growth of the company as well as to deliver quality, safety and satisfaction of implemented projects at customer’s expectations.

Skills Summary:

A. Software, Database and Programming

Proficient with Oracle Forms Developer Suite10g / Oracle DB 10g.

Proficient with PL/SQL programming in a UNIX Database

Proficient with Oracle 11i Applications; Oracle Inventory, BOM, Order Management .. etc

Proficient with I2-Demand Fulfillment SystemV.5, a customer order management system

Proficient with Oracle Developer 6i (GUI-based) – Forms4.5–6i and Reports3.0-6.i, Character-based Forms3.0 and Report Writer 1.1.

Proficient with Demand Fulfillment (I2-DF) Systems for Supply Chain and its Applications.

I2-DF Procurement Systems Technical Support

Proficient with Microsoft Office Tools Applications e.g. Word, Excel, and Power Point.

System Environment;

UNIX, OS, PL/SQL Languages, Oracle Database, I2 System Software, Microsoft Windows XP et al ……

B. Overseas Work – Engineering Analysis (Analysis Lab-Singapore)

Engineering analysis for root-cause determination and results with accuracy.

Define process and provide proof of evidence of product failures.

Uses quality tools in providing facts of evidence on root-cause analysis..

Trainings/coaches on QA equipments and tools for users guide.

Creativity on technical report with supporting evidence of possible causes of failure.

Documentation and maintenance of Failure Analysis procedures based on ISO FA Lab Management system.

C. Materials Planning (Timex-Philippines)

New products planning and coordination. Meeting target commitments on time for the new product introduction schedules.

Application process of Bill of Materials(BOM). Creating structure for every new product introduction for system settings.

MRP Systems process through the I2-DF Demand Planning System used by the company for the procurements of parts set through the bill of materials.

Knowledgeable of the I2-DF Planning System and its management reporting system.

Knowledgeable of the Oracle System Applications like Bill of Materials(BOM), Inventory, and Work-In-Process(WIP) of the Production shopfloor.

D. Supervisory (Timex-Philippines)

Administrative functions to production watch processing at assembly area.

Abilities on system monitoring of line fall outs and every assembled product failure for a quality check and immediate corrective action of a hold lot during line process.

System coordination in Process engineering and Quality Engineering support for every line issues encountered during the assembly processing.

Daily, weekly and monthly reports of completed products produced, and other goals and achievements on the line during the period.

E. Quality Engineering (Fairchild Semiconductor-Philippines)

ISO/TS16949 Audit preparation, participation and presentations for Automotive products.

ISO 9001 Audit participation for Quality management system applied to product assembly.

Full participation to Customer Audits and Product presentations at Manufacturing floor.

Proficient on data analysis using QA/QC tools and techniques e.g. the Pareto Charts and Cause and Effect Analysis or the Fishbone Diagram, etc.

Statistical Process Control (SPC) Limit charts, and analysis, and action items.

Focused on product Failure Mode and Effect Analysis(FMEA) that determines severity of product non-conformance during development process.

Writer/Author of Quality Control Plan specified for standard procedure and documentation.

Data evaluation and validation of a Failure Analysis process and conclusion.

System automation on Quality inspection process and procedures @ production floor.

Advance Product Quality Planning (APQP) for Project Plans.

Perform Customer Audit preparation & presentation for the quality control documents.

Conducts Quality Audit/Inspection on internal processes at the manufacturing floor at random schedule.

System automation on Quality inspection process and procedures @ production floor.

Work Experiences:

CRF COE Business Operations Consultancy

ML Quezon Avenue, Pajo, Lapulapu City, Cebu

Resource Trainor/Facilitator (December 2016 – Ongoing)

Resource speaker/trainor for ISO 9001-2015 Quality Management Implementation Orientation

Resource speaker/trainor for Business 5S Quality Discipline.

Resource speaker/trainor for 7 Quality Analysis Tools

Philippine Long Distance Telephone Co.

Dela Rosa St., Makati City, Philippines

Software Engineer(Oracle PLSQL Developer) (13July2015 – 15July2016)

Job functions:

Design, develop and implement end-user customized application forms-builder project using Oracle Forms Developer Suite 10g forms builder tool

Apply logic filters to the Forms Developer application using PLSQL of triggers and system procedures.

Derive and develop codes using PL/SQL, analysis technique for sales orders systems’ requirements using a third party Order Application software(CONVERSE-KENAN ).

Develop codes using PL/SQL scripts for SAP enhancement for electronic Payment System or ePFS.

Formulate scripts to develop system process using programming tools: Oracle TOAD / SQL Developer.

Create IT documentations on Solutions Design (SD), Unit Testing Certification (UTC), and System Requirement Specifications (SRS) et al.

Thorough coordination with Business Analyst for technical design vs end-user defined requirements.

Coordinate/support with QA-testers during testing process.

Team coordination in defining db source, script tuning and analysis support for the project system requirements

Define documents to support technical requirements prior production deployment for system enhancement in the operations.

Configure data for system product flow during ordering of service types on telecom process enhancements based on customer needs and requirements.

Backend technical analysis support during quality assurance check.

Technical support on QA-UAT unit testings prior implementation to production.

Observe code review and peer review coordinaton during development stage.

IT Team Projects participation:

oSystem Relocation – new system application that automatically assigns new telephone number to customer accounts transfering from one location to another.

-Responsible in developing forms using Oracle Developer Suite -Forms builder for Customized end-user application that allows retain or updates new phone number auomatically.

oFault Management Reporting system - new system application that lists reasons and causes of line interruption via engineering services that can be browse on the web.

Responsible for the scripting using PL/SQL programming building procedures, functions and db data configurations.

oePFS Billing system enhancement – existing billing system which is continuously improved.

Responsible in developing scripts using PL/SQL programming building procedures, functions and db data configurations with UNIX scripting for sql loader commands.

Quasi-S Pte Ltd (June 2013 – 15Dec2014)

25 Mandai Estate #07-05, Innovation Place Tower 1

Singapore 729930

Failure Analysis Engineer

Job functions:

Analysis on electronic product failure and rootcause.

Technical documentations on rootcause analysis presentations.

Incharge: ISO-17025 and ISO-9001 application for re-qualification requirements and maintaining ISO standards in the laboratory area.

Achievements: Participation and Pass the ISO Application for

ISO laboratory standards. ISO-17025 and ISO-9001.

Got excellent customer satisfaction ratings from HR.

Fairchild Semiconductor Phils Inc. (10/2005 – 06/2011)

MEPZ1, Mactan, Lapulapu City

Manufacturing Quality Engineer

Job functions:

Involved in the ISO-TS16949, an Automotive Products International Standard Audit preparation and presentation.

Define quality system control for standardization and automation.

Automation of quality system handling and reporting.

Involved on ISO-9001 Audits at Assembly floor for Quality Management certification.,.

Monitor and review quality issues of failed lots issued with Inspection Trouble Report (ITR) at production floor ensure on-time response by engineering support involved..

Check and maintains updated standard documentations of Failure Mode and Effect Analysis (FMEA).

Uses Pareto Charts / Fishbone Diagram to analyze issues raised in the ITR or MRB discussions for action item recommendations.

Define and implement standard procedure to QA monitoring process and procedures .

Achievement: Successful project completion of Quality Inspection process

automation during the process lot inspection by the QC Inspectors assigned at

every process of the production line.

Project Title: Quality Inspection Monitoring System (QIMS)

Improvement/System Changed: From manual writing of data to each Inspector’s

notebook during process inspection - To the use of a barcode Scanner and

scan the data and automatically load to QIMS, a web-based quality system that

can provide immediate on-time information the details of the lots accepted and

lots failed due to quality non-conformance during process on the line.

Status: Ongoing use.

Timex Phils Inc

MEPZ1, Lapulapu City, Cebu

Oracle Developer / System’sAnalyst / NewProductsCoordinator / Prodn Supervisor

04/1994- 05/2004

Oracle Developer/Analyst Responsibilities: 10/1999 – 05/2004

Technical Support to Oracle Standard Applications; General Ledger, Accounts Payables, Oracle Inventory, Bill of Materials, Oracle Purchasing, Oracle WIP (Work-In-Process).

Technical Support by updating PLSQL scripts to Oracle Customized Systems;

Oracle Assets, and Accounts and Inventory Control(AIC- a logistics system).

Data analysis of forecasted materials requirement system released daily and periodically.

Develop PLSQL scripts for Demand Planning Projection Reports for Corporate Management

Technical Support to I2-DF (Demand Fulfillment System Software) for Customer Service Department.

Develop production system thru Oracle Dev 6i, Fabrication Data Management System

Proficiency in using Oracle Database tools or TOAD.

Technical Support to I2-DF (Customer Demand Planning System) software

Responsibilities

-Analyzes user requirements and designed system

-Technical support for Oracle Applications where Patch application is properly coordinated with Oracle counterpart in the US.

-Documents the outputs of analysis and design

-Interviews users to determine the system and data collection needs

-Establish standards in programming.

-Assists Jr. Programmers to code and test their programs.

-Resolve issues on program codings in the new system environment.

-Tests the systems with the users.

Environment

-UNIX, OS, SQL Languages, Oracle Database, I2 System Software, Microsoft Windows XP etc.

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New Products Coordinator Responsibilities: 04/1996 - 10/1999

Coordinator for New Styles or New Models to all involved in development and production.

Coordinator, India materials demands with special shipping document requirements.

Responsibilities

- Receives new products report from sales & marketing.

- Coordinates development of new piece parts in fabrication.

- Ensure procurements of all piece parts.

- Coordinates with process engg for documents in running new styles and/or new models

at production.

- Job issuance to production and ensure target introduction quantities are met.

- Monitores finished products at packaging area.

- Ensure target shipment dates are met in time with the introduction dates.

- expedite materials availability based on India need date.

- Weekly report to direct superior and to the Sales & Marketing group.

Production Supervisor Responsibilities: 05/1994 - 04/1996

Handles production processing line at different watch models.

Supervise production operators of almost 50 persons per production line.

Leads and monitors operator’s workmanship discipline at work.

Liase and ensures materials support from planning department.

Ensures quality and efficiency at daily production output.

Monitors daily jobs issuances for processing.

Coordinates with Training Intructress for operators’ workmanship skills.

Weekly report to direct superior.

Philippine Wireless, Inc, (Pocketbell)

P.Del Rosario St.,Cebu City

Pager Custodian 03/1992 - 09/1993

Pager products custody.

Coordinates with sales consultants of demo products and customer orders.

Telemarketing for possible customer prospects to be assigned for field to Sales Consultants.

Thorough monitoring of the flow of products to sales consultants

Ensure proper documentations in releasing one or more pagers.

Coordinates with Operations dept of the inventory of activated pagers against sales records.

Coordinates with the accounting on Pager documentations.

Weekly report to direct superior.

Personal Data

Names : Leila Lopez Lapina

Home Address (Phils.) : Abuno, Pajac, Lapulapu City

Cebu, Philippines 6015

City Address : Unit #342 Cityland Condo Tower9

Dela Rosa St., Makati City, Philippines 7648

Birthdate : January 26, 1968

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Weight : 128 lbs.

Height : 5 feet and 2 inches

Cel Contact # : +63-927******* (Phils)

Educational Status:

Masterals Degree in Engineering Management - University of San Jose Recoletos

oPassed, Comprehensive Examination - USJR

Passed, ECE Board Licensure Examination in April, 1992 - Manila

Graduated, Bachelor of Science in Electronics and Communications Engineering - University of San Jose Recoletos

Details;

Masterals Degree

Masters of Science in Management Engineering May 2007

Achiever, Comprehensive Exams

University of San Jose-Recoletos

Cebu City

College Bachelor’s Degree

Graduated, Bachelor of Science in Electronics and Com Engineering Apr 1991

University of San Jose-Recoletos

Cebu City

Professional Exams Taken:

Passed

Comprehensive Exam July 7, 2007

Masterals Degree Course Requirement for Mgmnt Engg

University of San Jose Recoletos

Cebu City

National Board Passer April 1992

ECE Licensure National Board Exam

University of the East

Lepanto St, Manila

National Govt Service Exam Passer March 1989

Professional National Exam

University of Cebu

Cebu City

Schools Attended:

Masters of Science in Engineering Management October 2007

Completed the Theoretical Curriculum

University of San Jose Recoletos

Cebu City

B.S. in Electronics & Communications Engg April 1991

University of San Jose-Recoletos

Cebu City

Secondary Education (High School) March 1984

Immaculate Conception College

Ozamiz City

Graduated : 1st Honorable Mention

Best in Community Service

Elementary Education March 1980

Immaculate Conception College

Ozamiz City

Graduated: 3rd Honorable Mention

Seminars/Trainings :

Quality/Technical Trainings Attended:

Parametric Analyzer Bench Testing April, 2011

Fairchild Semiconductor

Cebu Philippines

By: Sitach Penn – FA Engineer (Salt lake, USA)

EOS-ESD Global Conference March 2011

Cebu, Philippines

By: Dr. Donna Robinsons PhD (California, USA)

Global 8D Training Nov, 2007

Fairchild Semiconductor Phils

Built In Quality Training Sept 2006

Fairchild Semiconductor Phils

Information Technology Trainings Attended:

Oracle Developer

@Ng Khai Development Center

Cebu City :

Developer 2000 Release 2 : Build Forms 2 February, 1999

Developer 2000 Release 2 : Build Reports 2 February 1999

Oracle Graphics 2.5 March 1999

Developer 2000 System Modelling March 1999

Server Design and Generation Rel 2 March 1999

Forms Design and Generation March 1999

Oracle Cost Management Release 10SC November 1999

Developer Report 6i – New Features September 2001

Developer Forms6i – New Features September 2001

Developer 6i – Build Forms May 2002

Developer 6i – Build Reports May 2002

Structured Systems Analysis & Design Workshop April 2000

By: Xavier P. Rodriguez

GURU Systems Technologies

Microsoft Visual C++ July 2002

AMA Computers, Mandaue City

Microsoft Access April 2002

AMA Computers

Mandaue City

American Production & Inventory Control Society

APICS Training Attended:

Process Improvement Series February 2002

By: Steve Lesser

InfoWorks

Leadership in Action Workshop May 2001

By: Pet Misa

TREAD, INC.

Warehouse Management System Training April 2001

By Mike Rudolph

Material Resource Planning Workshop March 1997

By: Terry Lunn

The Educational Society for Resource Management

APICS

Production Activity Control Workshop July 1997

By: Terry Lunn

The Educational Society for Resource Management

APICS

Inventory Management Workshop September 1998

By: Leann M. Goettel

The Educational Society for Resource Management

APICS

Basics of Supply Chain Management Workshop April 1999

By: Rich Godin

The Educational Society for Resource Management

APICS

Management Seminars Attended:

Supervisor of the Millenium May, 2008

Microfocus Xray Training

Fairchild Semiconductor Phils

By Friedhelm W. Maur

Managing Successful Projects August 2000

By: Steve Lesser

InfoWorks

Person To Person Managing April 1995

By: Pet Misa

TREAD, INC

Leadership in the Global Economy August 20, 2004

Resource Speaker: Dr. Carlito G. Impas

Main Conference Room, USJR Campus

Corporate Governance August 20, 2004

Resource Speaker: Atty Mel Libre

Main Conference Room, USJR Campus

Leadership in Action Workshop May 2001

By: Pet Misa

TREAD, INC.

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