JAMES A. GROSS

**** ******* **., ***** ****,*****

E-Mail: ac0140@r.postjobfree.com Phone: 574-***-****

OBJECTIVE Seeking a challenging position as a Computer Technician, Network Administrator or Software Support either full time or part time. EXPERIENCE SERVICES SPECIALIST, CITY OF SOUTH BEND 2001 – 2017 Provided user support for Microsoft Office Applications, solve hardware issues including NetWare problems, internet, printer, IP telephone and other related IT problems. Used Active Directory to add, delete users; add user privileges; and other features. Worked with IP telephones

(Cisco). Used Kaseya for remote support of user workstations and problem resolution. Helped maintain Parks and Recreation specific software (RecTrac). Experienced troubleshooting Switch and Router

(Cisco & HP) hardware. Including patch panel wiring to switches and hubs.

Used both Novell and Microsoft Networking.

BUSINESS MANAGER, IN*SOURCE, South Bend, IN 1990 – 2001 Responsible for the Agency’s computer network and all accounting functions including General Ledger, Profit and Loss and Balance Sheet Reporting.

PRESIDENT/GENERAL MANAGER, Computer Associates, Inc. 1968- 1990

Managed all facets of the firm’s operations, including management of a data processing firm for client companies, personnel, accounting, purchasing and marketing.

EDUCATION

INDIANA UNIVERSIT, SOUTH BEND, IN

Completed over 90 credit hours of study. Courses were Accounting

(approximately 30 hours), Economics, Marketing and Business Management.

OTHER Taught classes in Microsoft Office Applications for the City of South Bend employees and public primarily Word, Excel and Outlook