Project Management

PROFESSIONAL SUMMARY

A versatile Business Systems Analyst with 10 years of expertise in Project Management, Business Process Modeling, Business Process Improvement, Business Intelligence, Elicitation-Evaluation-Analysis & Management of Requirements, Design & Development of Business Applications, User Interface Designing, Unified modeling language concepts, Documenting Functional and Non Functional Requirements, Gap Analysis and Problem solving.

Adept at mentoring business analysts, providing leadership, design direction, and managing team deliverables as part of integrated delivery plan. Worked and coordinated with small, medium and large globally-dispersed teams on every project.

Very strong soft skill-sets; communication, presentation, relationship building and client facing skills at all levels including executives and senior management and all forms of communication.

Experience with traditional and agile methodologies, expert at creating user stories, use cases, scenario analysis for elicitation.

Excel at coordinating client meetings with delivery teams; facilitate communication and documentation for requirement gathering, through full development lifecycle leading to successful delivery of the end solution. Led and conducted UAT with business users on multiple projects as part of solution assessment and validation.

Self-motivated team player, adept at working with and developing relationships with multiple stakeholders to meet and exceed expectations. Excels at seeing the big picture, identifying gaps, taking decisions and managing multiple priorities.

Strong drive and commitment to getting things done, relying on an unbelievably positive attitude, a good sense of humor and the ability to work with people at all levels allowing a quick understanding of project context and organizational factors.

Handling complex initiatives for Project Documentation and Issue/Risk tracking.

Knowledge on documentation of the process flow of Agile and various Scrum life-cycles.

Facilitated discussions; prepared the Burn-out charts and estimated the schedule of the project.

Familiarity with working autonomously and in a team environment building & preserving strong relationships with senior and junior business sponsors, as well as technical specialists adhering to a delivery-focused approach while managing business expectations.

Proficiency in Rational Unified Process (RUP), Software Development Life Cycle (SDLC) processes.

Strong ability to co-ordinate between onsite/offshore teams.

EDUCATION

PITTSBURG STATE UNIVERSITY, KELCE SCHOOL OF BUSINESS Pittsburg, KS

Masters of Business Administration (MBA): Concentration: Marketing, International Business – 3.6 GPA

NAVGUJARAT COLLEGE OF COMPUTER SCIENCE Ahmedabad, India

Bachelor of Computer Applications (BCA): Concentration: Computer Science – 3.8 GPA

SKILLS

UML, GAP Analysis, Stakeholder Analysis, JAD, SDLC, Waterfall, Agile, SCRUM, Document Analysis, Requirement Traceability, GxP Validation, RUP, Rally, MS Project, Planview, Tableau, Change Management, Quality Assurance, UAT, MS Office Suite (Word, Excel, PPT, Access, Visio), Master Data Management (MDM), Toad, SQL Studio, TeraData, SOLR, SharePoint 2010, XML (XML Spy, MS Studio), Web-services (SOAP UI), Quality Control (Bugzilla, ChangeMan, HP Application Life Management, ServiceNow, HP Service Management)

EXPERIENCE

OPTUM TECHNOLOGIES Santa Clara, CA

Business/Systems/Data Analyst 09/14 – 04/17

Project(s) Description:

The primary objective of the Unified Data Warehouse (UDW) is to provide a single, consolidated analytics environment and database to create the foundation for delivering world-class business intelligence capabilities to all UnitedHealth Group business segments. The Warehouse stores information from various domains like Policy, Member, Revenue, Claims, Provider, etc. UDW provides data to very many downstream applications like 3Rs (Reinsurance, Risk Corridors, and Risk Adjustment) Program and RADV (Risk Adjustment Data Validation) Audit projects and also supports data being submitted to Govt. Agencies like HHS and CMS.

Utilized corporation developed Agile SCRUM SDLC methodology. Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.

Facilitated JAD Sessions individually as well with a team of Business Analysts to capture Requirements

Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews

Developed the product backlog along with Product Owners.

Guide the development teams to break down large/complex user stories into simplified versions

Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories

Created Budget Change Requests due to change in requirements.

Held Bi-Weekly meetings for the PMO leadership to discuss project progress as well as discuss risks and Mitigations plans.

Managed Weekly reports, Bi-Weekly reporting to the leadership as well as managing status reports from the various team owners for the RADV initiative.

Business Intelligence experience leveraging BI technologies and data analysis skills to deliver business metrics and data visualization to drive data-driven decision making.

Authored and produced various artifacts required during the course of SDLC like BRD, Functional Specification, Integration Agreement Document, Use Cases, Process flows, etc.

Work closely with analysts, developers, and management to identify overall approach to Deliver integrated source data files for the Client’s Data Store.

Responsible for working with Projects in planning phase to identify all Service Owners and Service Providers for the project to ensure that service demand is captured and coordinated.

Review DEV/TEST/UAT systems for appropriate data to satisfy the request.

Interface with cross Projects’ PMs, analysts, Testers, developers, architects, and vendors to keep pace with project decisions’ impact on the Services required from UDW (Unified Data Warehouse).

Data cleansing was done to detect and correct corrupt data. Have been responsible for creating and maintaining end-to-end data mapping and data conversion spread sheets for 15 enterprise level sources.

Help provide support for production issues within multiple domains of UDW (Unified Data Warehouse).

Analyze regulatory and/or business requirements and perform data analysis working with technical and business teams

To complete gap analysis, impact assessment, process flow documentation and business process models.

Use MS Visio to create various diagrams and prototypes during the process cycle.

Used project management tools like Rally & MS-Project for status reporting and planning.

Used HP-ALM and HPSM and ServiceNow tools for project enhancement and support.

Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

LABORATORIES CORPORATION OF AMERICA Tustin, CA

Integration/Data Analyst 01/12 – 08/14

Project(s) Description:

LabCorp bought Applied Spectral Imaging (ASI) and was installed in various divisions with various discrepancies including versions. A standardization project was put in place to bridge the gap from the least sophisticated install to the desired installation along with analyzing infrastructure and integration touch points. Also, with a gamut of products built in house, this position allowed me to work on enhancements for multiple products across various divisions within LabCorp.

Act as a liaison between the Business, Information Technology and vendors in gathering, documenting and developing functional requirements and specifications for project enhancements.

Facilitated the entire BPM Methodology Lifecycle, Including Discovery Phase, Inception and Elaboration.

To complete gap analysis, impact assessment, process flow documentation and business process models.

Create and conduct various other presentations to cater to the Business as well and the IT audience.

Help standardize how Accessioning, Resulting and Result rules are applied across all labs thus ensuring uniform standards of quality control.

Identify Master Data and help write requirements for data access strategy from MDM solutions or preMDM as the MDM was being implemented. Help determine the priorities and scope of various IBM’s MDM implementations.

Facilitate routine JAD sessions with SME’s from different geographical and business areas to understand the functionalities of the system and defining the scope of the project

Collect information to analyze and evaluate existing or developed Laboratory applications/systems, prepare detailed flow charts and AS-IS/TO-BE diagrams outlining systems capabilities and processes.

Translate business and user requirements into accurate system requirements specification documents through systems/integration analysis

Be able to estimate Analysts task and workload to achieve deliverables and goals.

Good working knowledge of the GxP Validations (GCLP, GLP and GDP standards).

Collaborate/Partner with other teams including Enterprise Testing, Release Planning and Management, Development, Project Management, and Application Support on successful delivery of systems enhancements.

Created and edited xml schemas for various projects using MS Visual Studio and XML Spy.

Created various mapping documents for mapping from one message format(Source Specific XML) to the other Target Specific Message (XML, RXML, HL7, CCD)

Created mock XML, CCD and HL7 messages

Used SharePoint Document Library for sharing documents among groups

Execution and Validation of Web Services by testing various scenarios for both SOAP and Rest based services

Used Bugzilla and ChangeMan tools to help manage defects and issues logged during the testing phase

Monitoring queues and Database for Exceptions and Errors.

Triaging and Re-Processing the Error Messages using MQ tool.

Writing and Executing simple to moderately complex SQL Queries.

Helped develop project delivery schedule, managed project timeline and identified resources to successful completion.

Analyzed and identified areas for the future integration of the legacy systems.

LABORATORIES CORPORATION OF AMERICA / ESOTERIX GENETIC LABS, LLC. Waltham, MA

Business Analyst 09/11– 12/11

Project(s) Description:

LabCorp operates a sophisticated laboratory network, with corporate headquarters in Burlington, NC, and more than 30,000 employees nationwide. Of the 220,000 clients include physician offices, hospitals, managed care organizations, and biotechnology and pharmaceutical companies. LabCorp has been expanding with the business model of Mergers and Acquisitions. The company that was bought needed reverse engineering and documentation of their processes in order for LabCorp to fully understand what they were dealing with before moving on with the various high end projects the acquired company proposed on.

Designed and co-authored the Operations and Systems Overview Document.

Gathered Business Requirements, analyzed data/workflows, and defined the scope within the time box available.

Interpreted, identified and analyzed software specifications and business rules from predefined standard operating procedures.

Involved in identification of business rules, business and system process flows, user administration, requirements and assumptions.

Managed all the requirements effectively and made them available to all team members.

Conducted requirements analysis and facilitated Joint Requirement Development (JRD) sessions to identify business rules and requirements that go unnoticed.

Involved in the meetings with business process owners, SME (subject matters experts) and senior management team for requirements gathering in definition stage.

Conducted meeting with stakeholders and SME’s to clearly understand and record business processes

Helped develop project delivery schedule, managed project timeline and identified resources to successful completion.

Involved in weekly walkthroughs and inspection meetings to verify the status of the effort and the project as a whole.

Provided group facilitation and additional forms of knowledge transfer.

Created diagrams in Visio such as Process flow, context diagrams and Data Flow diagrams to analyze the AS IS scenario.

Analyzed and identified areas for the future integration of the legacy systems.

Collected and documented information to drive the imminent server move to various locations.

Conducted presentations to make stakeholders on the business side to understand about the processes.

ePROCUREMENT TECHNOLOGIES LTD Ahmedabad, India

Business Analyst 08/04 – 05/08

Project(s) Description:

eProcurement Technologies Ltd is a ISO 9001 & ISO 27001 certified eProcurement solution provider with more than 2 Million new Tenders/RFP/Auctions are captured every year. Apart from procuring the tenders, the company is also involved in enabling eTendering, eRFQ, Reverse Auction, eAuction, etc.

Act as a liaison between departmental end-users and programming personnel in the analysis, design, functional configuration, testing and maintenance to ensure optimal system performance.

Track and document change in functional and business specifications and write detailed procedures that can be easily understood by end-users.

Wrote software design specifications including screen designs, process flows. Also provided support in designing database designs

Analyzed the feasibility of, and developed requirements for, new systems and enhancements to existing systems, and ensures that the system designs fit the needs of the users.

Documented existing procedures and functions.

Participated in daily stand up meetings and weekly meetings to discuss project and team status updates.

Facilitated meetings with programmers, peers and client to ensure viability of the systems.

Provided 3rd level phone support for system deficiency and procedure manuals and training when necessary

Provided procedure manuals and training when necessary and prepare documentation for review by clients.

Played a key role in the planning, UAT and implementation of system enhancements and conversions.

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