Customer Service Representative
Resume:
Tanya Haile
Wilmington, DE *9802
**********@*****.***
Phone Number: 302-***-****
Fraud Analyst
Fraud and Risk Analyst with experience working in a fast paced and high volume environment. Ability to quickly assess customer that have fraudulent activity on their accounts. Highly motivated professional with diverse experience as a team member in a financial institution.
Work Experience
Claims Customer Service Representative
AppleOne / Capital One
Wilmington, DE
November 2016-April 2017
•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
•Getting Information
•Communicating with Supervisors, Peers, or Subordinates
•Making Decisions and Solving Problems
•Updating and Using Relevant Knowledge
•Assisting and Caring for Others
•Experience with: Customer service and support software, Desktop computers, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Wireless telephone headsets, Wireless telephone systems
ATM Claims Analyst
Randstad Services-Bank of America
Wilmington, DE
July 2016-December 2016
Resolves customer merchant, credit, or ATM claims
Investigate and decision daily incoming claims using multiple systems
Debit or credit customer’s accounts as appropriate
Process charge-backs or update customer regarding pending claims
Researches and resolves other general customer account inquiries appropriate
Administration Assistant
M&T Bank
Wilmington, DE
June 2015-October 2015
•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
•Answer telephones, direct calls, and take messages
•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
•Prepare meeting agendas, attend meetings, and record and transcribe minutes
•Communicating with Supervisors, Peers, or Subordinates
•Documenting/Recording Information
•Performing Administrative Activities
•Assisting and Caring for Others
•Scheduling Work and Activities
•Experience with: 10-key calculators, Appointment scheduling software, Computer laser printers, Desktop computers, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Scanners, Voice mail systems
Clerk
Kelly Services Inc.
Saint Louis, MO
October 2014-October 2015
•Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
•Keep records of invoices and support documents
•Processing Information
•Performing Administrative Activities
•Documenting/Recording Information
•Assisting and Caring for Others
•Training and Teaching Others
•Experience with: 10-key calculators, Desktop computers, File management systems, Microsoft Word
Fraud
M & T Bank
Wilmington, DE
October 2000-September 2011
Handled an average of 486 monthly incoming calls from clients and various business lines related to fraudulent card activity. Diagnosed claims of fraud to make the determination as to the validity and took necessary action to mitigate losses to the client and organization. Performed valid transfer of account transactions to new cards to ensure timely receipt of new statement by client was in compliance with Regulation Z. Please Note: I have been with the M & T Bank / Wilmington Trust Bank for ten years, since the year 2000, where I have held four positions. which my resume will reveal.
Client Information Specialist
Wilmington Trust Company
Wilmington, DE
April 2009-August 2009
Responsible for understanding and ensuring compliance with federal regulatory requirements related to W8 / W9s, Reg D and Regg CC. Address the daily maintenance and / or verification of confidential client data in accordance to the policies,procedures and regulatory standards. Performed general administration funcation associated related to the daily distribution of reports, properly processing return client mail and filing.
Education
High School Diploma or Equivalent, General
Thomas McKean
Wilmington, DE
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