Faith C. Marshall

**** ***** **. ***. * NE

Washington, D.C. 20019

(M) 202-***-****

ac010o@r.postjobfree.com

EXPERIENCE

Goodwill of Greater Washington, D.C. – Alexandria, VA October 2015 – Present

Sales Associate

Greet customers entering the store, assist with locating merchandise, and offer opinions and suggestions to meet the customers’ needs and increase sales

Process customer purchase transactions and returns at point of sale accepting cash, credit, and debit and issuing refunds in the form of store credit or merchandise exchange

Assist the Store Manager with opening and closing procedures by powering up and closing down lights and registers and locking and unlocking doors

Address customer complaints by interpreting their concerns and delivering adequate response based on store policies; escalate unresolved issues to the Store Manager

Stock floor merchandise, assist with setting up floor displays based on sales and seasonal promotions, conduct inventory counts, attach security devices to goods, and price items

Observe sales floor for loss prevention purposes while performing custodial duties to ensure a pleasant shopping environment

Receive and sort donated merchandise from the community for resale based on category of goods, quality, and condition

Train new hires on operations and policies and audit cash registers twice per day

District of Columbia Dept. of Human Services – Washington, D.C. February 2015 – June 2015

Team Leader – Internship Program

Identified and contacted D.C. area landlords and property management firms for a new government housing program for partnering opportunities

Ensured program staff met and achieved daily, weekly, and monthly target goals as well as tracked staff time and attendance

Answered phone calls and scheduled appointments for housing specialists to view properties

Conducted data entry of property and contact information into department database, filed and faxed documents, and generated copies when needed

Utilized Microsoft Excel and Google Docs for record keeping and contacting clients

Trained new candidates on program policies and procedures

Sparkles! - Fairfax, VA March 2008 –October 2010

Lead Teacher

Gave direction to staff regarding daily lesson plans and activities

Took children on field trips to museums, zoos and parks

Provided a secure environment for the children under my care and served nutritional meals

Planned and implemented curriculum, activities and lesson plans for children in Pre K

Conducted progress reports on children’s behavior and educational development

Held meetings with parents and communicated with them regarding their child’s development

New York Company - Fairfax, VA October 2007- January 2008

Sales Associate

Greeted customers, assisted them with locating merchandise and offered fashion opinions

Received and processed from merchandise from inventory and restocked showroom floor

Computed sales prices, totaled purchases and processed cash or credit card payments

Created and arranged store displays and maintained the general upkeep of the store

Access Fairfax - Alexandria, VA February 2007- June 2007

Information Desk (Volunteer)

Greeted customers and directed them to the appropriate department

Screened and directed calls, provided information regarding center and checked messages

Organized and compiled brochures, flyers pamphlets for distribution to customers

Assisted customers with their research for jobs, resumes, housing and other community services

Econo Lodge - Alexandria, VA January 2005 – April 2005

Front Desk / Housekeeping

Greeted the customers and checked guests in and out of the hotel

Posted charges to the guestrooms, verified credit cards, counted and recorded cash

Distributed information to guests and addressed guest’s questions and concerns

Fielded phone calls and updated company data base entries

Performed occasional housekeeping duties in the common areas and guest rooms

Lowe’s Home Improvement - Alexandria, VA May 2001 – April 2004

Sales Associate

Greeted customers and ascertained what each customer wanted or needed

Described merchandise and explained product’s use and operation

Processed customers transactions at point of sale

Maintained and updated company data base system that was related to sales records

Opened and closed cash registers, performed tasks such as auditing, separating charge slips, coupons and made deposits

Job Corps - Alexandria, VA August 2000 – September 2000

Receptionist (Intern)

Greeted persons entering establishment, determined nature and purpose of visit and directed or escorted them to specific destinations

Operated telephone switchboard to answer, screen, forward calls, provided information, took messages and schedule appointments

EDUCATION

Trinity University – Washington, D.C. January 2015 – Present

Coursework for A.A. Child Care Development

District of Columbia Dept. of Human Services April 2014

Emergency Management Certification

American Red Cross – Washington, D.C. April 2014

CPR/AED Certified

Obtaining a Child Development Associate Credential - Fairfax, VA October 2010

Child Development Certification

Goodwill Greater Washington Arlington, VA January 2007

Hospitality Certification

West Potomac School – Alexandria, VA

High School Diploma

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