Ricardo Daniel Zamarripa Aguirre

ac00rz@r.postjobfree.com

PROFILE

** ***** ** ********** ** IT working on different roles such as, Service Delivery Manager, Project Leader, VMware Sr Administrator, Citrix Support Admin, Windows Server Administrator among others,

3 years of experience as Service Delivery Manager for IT services, managing global customers/accounts for virtualization technologies, application monitoring, windows sysadmin L2&L3 services.

2 years of experience on ISO 20000 implementation as Service Level Management, Resource Management, Business Relationship owner achieving the ISO 20000-1 certification in Sep 2014 for Softtek, and 2015 audit maintenance for this certification (once per year)

4 years of experience Leading VMware and Citrix teams at L2 & L3 support for GE Global customers

2 years of experience Leading 24/7 CoE Monitoring team, performing application support L2, and infrastructure support L2 and L3 planning, implementing, and administering all the customer domains.

5 years of experience as System Administrator – Windows 2012R2/2008R2/2003 platforms, SCCM 2012, VMware and Citrix environments.

2 years of experience as Techincal Architect of Citrix NetScaler

6 years of experience as Desk side support engineer (infrastructure and end-user support)

5 years of experience in project management.

PROFESSIONAL EXPERIENCE:

Softtek Integration Systems Inc.

Functional Experience:

IT Service Delivery Manager – Resource and budgeting management, ensuring the highest level of operational service delivery.

Solution Architect & Project Leader – Planning and executing Technical and business requirements as well as process improvements for the operation through daily activities and weekly meetings with different global customers, leading in the research, design and implementation of new virtualization technology solutions ensuring company standard technologies are being followed by all business groups and support teams.

Mastering infrastructure support – Work in a VDI environment with VMware View and XenDesktop Mission Critical environment.

Mastering customer support – work in a Citrix environment of 700+ servers, 10,000+ users and several applications.

Strong experience supporting and administering Citrix XenMobile MDM Edition, with an average of 1800+users.

Strong experience in deploying, configuring and troubleshooting Citrix NetScaler

Mastering infrastructure support – work in a Windows 2003 and Windows server 2008 R2 domains.

Electronic Arts, Inc Web Application support – Monitoring and troubleshooting wide web application 80,000+ users.

Performing transitions of 3 new projects into the company by acting as Transitional leader including stabilization phase, and taking ownership of them as a Project Leader.

Participating in Technology analysis to propose solutions that can improve business processes.

ITIL process and strong analytical skills to implement best practices.

Strong communication, negotiation and business relationship management.

Tools:

Windows Server 2012 R2, 2008 R2, vSphere 5.x, vCenter Server, VMware View 4.6 & 5,VM Converter, ESXi 4.1 & 5, XenApp v4.5, v5, v6, v6.5, v7.6, v7.12, XenDesktop v5.1, v5.6, Citrix XenMobile, StoreFront 3.8, 10.x, Citrix NetScaler v11, v11.1, SCCM 2012, v1702, Administrative tools for Windows 2008 R2 & 2012 servers, HPE Connected, Ticket Tracking tools Service Now.

Softtek Integration Systems Inc.

Citrix & EUC Team Leader

Inter-American Development Bank

From 05/2016

To date

Solution Architect

Citrix Netscaler

Managing and configuring reverse proxy

Configuring and managing routing table

Managing and configuring VIPs for XA, XM and Unified Gateway

Configuring and Managing for STA and XML server

Configuring virtual servers for load balancing

Site redirections (protection and responder policy)

Managing URLs (rewrite and transformation URL)

Management SSL Certificates for XA, XM, Netscaler

Configuring and administering HA, User Administration, Diagnostics.

Access administration (AAA, ACL)

Authentication RSA and ADFS authentication

Citrix XenApp

Managing XenApp Sites, Delivery Catalogs, Delivery groups

Upgrading the VDA for either GPO Based or SCCM Deployment

Configuring Storefront second factor authentication through NetScaler

Designing, Installing and configuring XenApp infrastructure for new/migrations and scalability

Citrix XenMobile

Installing and configuring Citrix XenMobile 10.x with NetScaler

2016 we worked closely with citrix developers to fix the bug of the Sec_Pass Table that was released on 10.4.3

XenMobile migration from 9.x versions to 10.x

APNs certificates creation and renewals

Deploying apps and policies for mobile devices in XenMobile 10,

Wrapping WorxApps or SecureApps

At 2016 we worked with Citrix XenMobile Develop team related to an issue with DataBase fixed in 10.4.5

Strong experience in XenMobile integration with XenDesktop

PKI entities for XenMobile

Shared devices

Troubleshooting for enrollments and WorxApps issues

System Center Configuration Manager

Coordination, Scheduling and deployment of applications through SCCM

Management and coordination of maintenance windows for SCCM deployments

Assistance with troubleshooting of deployments

Managing and configuring applications and packages.

Coordination, Scheduling and deployment of Microsoft Security Updates through SCCM

Process, monitoring and improvements implementation

Managing delivery services for infrastructure support for Virtualization

Project estimations and cost optimization – reduction.

Successful service delivery - SLA achievement and high level of customer satisfaction

Softtek Information Services SA de CV

Citrix & EUC Team Lead

Inter-American Development Bank

From 03/2016

To 04/2016

Citrix & SCCM Transition over the incumbent(TCS) support team, process, monitoring and improvements implementation

Management of Citrix Infrastructure support (L2 and L3)

Define and develop quality improvement processes

Coordinating services for infrastructure support related to SCCM & Citrix

Planning and coordination of DR implementation/execution and cloud infrastructure (hybrid cloud solution)

Consolidation and coordination of the Virtualization Center of Excellence

Successful service delivery - SLA achievement and high level of customer satisfaction

Good communication around issues and opportunities – “get things done, make things happen”

Softtek Information Services SA de CV

Service Delivery Manager

Virtualization Center of Excellence

From 07/2012

To 03/2016

GE Global Operations

Management of VDI Infrastructure support (VMware & Citrix)

Define and develop quality improvement processes

Coordinating 24x5 services for infrastructure and Business processes teams

Define the Standard Operation processes to work with Global accounts such as Energy Management, Capital, Corporate etc.

Tate & Lyle

Management of Citrix Infrastructure support (L2 and L3)

Define and develop quality improvement processes

Coordinating 14x5 services for infrastructure

GE Asset Management

Management of Citrix Infrastructure support (L2 and L3)

Define and develop quality improvement processes

ARCA Continental

Planning and coordination of DR implementation on premise and cloud infrastructure (hybrid solution)

Citrix Transition over the incumbent(ACS) support team, process, monitoring and improvements implementation

Hyper-V/Wintel Support Team stabilization, backlog reduction with process definition, analysis and implementation of process improvement operations

Responsible for project’s health and profitability for all projects, including Project estimations and cost optimization – reduction.

Consolidation and coordination of the Virtualization Center of Excellence

Successful service delivery - SLA achievement and high level of customer satisfaction

Good communication around issues and opportunities – “get things done, make things happen”

Softtek Information Services SA de CV

Project Leader – VMware/Citrix System Engineer GE Global Infrastructure Services From: 04/11 To: 03/2016

Leading Virtual Desktop Infrastructure Level 3 support, Designing, Planning and implementing, VMware vSphere 5, View 4.6, and XenDesktop 5.1 environments.

Managing and Troubleshooting VDI Infrastructure.

Managing and Troubleshooting VDI Infrastructure.

Softtek Information Services SA de CV

Technical Leader – System Administrator Renault Mexico From: 01/11 To: 01/2012

Managing Server access control and performance monitoring, installing, configuring and administering entire domains and its different role configurations (Windows 2003 and 2008 R2), and Deploying GPO over 52 branch offices across the country.

Softtek Information Services SA de CV

Technical Leader – System Administrator Electronic Arts, Inc. – FIFA Ops From: 04/10 To: 4/2012

Leading Tier 1 24/7 CoE monitoring team, supporting Windows 2003 and 2008 R2 servers, troubleshooting customer application at Tier 2 by managing and ensuring a quick recovery of the operation.

Softtek Information Services SA de CV

Citrix – System Administrator GE Global Infrastructure Services From: 03/08 To: 10/2010

Level 2 Citrix support: Troubleshooting and publishing applications under Citrix Xenapp 4.5 environment for several GE businesses world wide

SPOC for ACBS NA Businesses – Responsible for managing the build process for the application (Installing, deploying and troubleshooting)

Monitoring and troubleshooting Citrix sessions, Citrix application connections, Data Collectors’ replication, Citrix services running on Windows 2000/2003 platforms, MS Windows 2000/2003 servers’ services, Servers’ performance, Servers availability space, performing frame-by-frame analysis of network traffic by using Network monitor.

Active directory Administration, GPO administration.

NTFS and Share permissions over GE Commercial Finance business domain.

Qtek Computación

Durango México.

Technical advisor

From: 11/07

To:01/2008

IT Consulting – Software and hardware solutions, preventive and corrective maintenance.

Functional Experience:

Windows 2003 server support, network infrastructure support, End-User Support and End-User training

Tools:

Windows 2003 Server, Linux Slackware.

EDUCATION:

Instituto Tecnologico de Durango (State Institute of Technology)

Durango, Mexico

1997- 2002

Bachelor’s Degree in Computer Systems

PROFESSIONAL DEVELOPMENT (last 3 years):

VMware Certification Status: (VCP 5) & (VCPC 5.1)

Credentials

VMware vSphere Certified Professional 5

VMware vSphere Certified Professional Cloud (5.1)

VCP ID: 125230

Microsoft Certification Status: (MCSA)

Credentials

Microsoft Certified System Administrator

Microsoft ID: 6740961

Transcript ID : 1009906 (to view click here)

Access Code : Ric7712ardo

Aguascalientes, Mx

February 19, 2010

ITIL Foundation Certificate in IT Service Management (Syllabus 2011)

IT Service Management based on ISO/IEC 20000 Foundation Certificate

Internal Courses at Softtek

Aguascalientes, Mx

Aguascalientes, Mx

October 2012

April, 2015

IT Project Management

Six Sigma Green Belt Certification

Aguascalientes, Mx

Aguascalientes, Mx.

June 2015

February 2010

Leadership Fundamentals Program II

Aguascalientes Mx

December 2010

Leadership Fundamentals Program I

Aguascalientes, Mx

December 2009

LANGUAGES:

Spanish Native, English fluent

.

TECHNICAL/MANAGERIAL SKILLS:

Primary Profile:

VMware Sr Administrator, Citrix Support Admin, Windows Server Administrator,

Secondary Profile:

Service Delivery Manager, Project Leader, IT Training and IT career developer.

Operating Systems:

Windows server 2003, 2008 R2, 2012 R2,

Other Platforms:

vSphere 5 & vCloud suite, VMware View 4.6 & 5, VM Converter, ESXi 4.1 & 5, Xenapp 4.5, v6, v6.5, XenDesktop 5.1 & 5.6, Administrative tools for Windows 2008 R2 & 2012 R2 server, Ticket Tracking tools (Kintana IT Governance, Support Central & Service Now).

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