William Johnson

Customer Service Administrator

Hyattsville, MD

ac00re@r.postjobfree.com - 804-***-****

Customer Service professional with extensive knowledge of Microsoft Office, utilized for trend analysis, process improvement and quality reporting. My professional background includes; policy and procedure development and revising, managing a variety of teams, mentoring and coaching, outstanding analytical, training, and development experience, coupled with exceptional organizational, time management, communication, interpersonal and problem solving skills. I have a high level of energy, and I am detail/goal oriented, which makes me add value to any organization.

Authorized to work in the US for any employer

WORK EXPERIENCE

Sr. Event Planner (Manager)

Black Moon Catering - Richmond, VA - August 2015 to Present Responsibilities

Key Initiatives/Management Activities:

Plan, coordinate and execute events – Oversee the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events. Manage all of the event operations – The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements. Supervise production of events – Work with event sponsors and internal/external teams on all aspects of planning the event.

Plan the event floor plan and its budget and produced the event materials and accessories. Re-assess the communication plans, special packages, processes, and look-and-feel appeal in collaboration with cross-company teams.

Assist in achieving business objectives through leads generated from seminars, special events and trade shows.

Negotiate and manage contracts with sub-contractors and vendors. Supervise a team with multiple talent - assign work to individuals to ensure full coverage, and provide development and cross training. Advise and provide counsel to employees regarding policies, procedures and directives. Explain performance expectations, and provide regular feedback on strengths and weaknesses. Workmens Compensation Claims Specialist

CorVel Corporation - Richmond, VA - March 2015 to August 2015 Responsibilities

Combined strong interpersonal skills with an aptitude in the medical provider market Provided operational and administrative assistance to Developer Impacted and oversaw provider data integrity

Assisted Developer with implementing medical providers through use of correspondence and telephonic contact

Verified provider signatures, contracts and documentation before submitting for internal processing Assisted with network marketing, employer and payer relations and product development Oversaw distribution of executed contracts while assuring data is loaded accurately and timely Assured all appropriate changes/additions/deletions to the CorVel databases are executed within all guidelines

Performed facility site surveys as needed per credentialing requirements or state guidelines Received and facilitated all disputes involving provider contract and payment issues Identified anemic specialties within network and generate a recruitment list for Developer Benefit Enrollment Specialist

Xerox - Richmond, VA - September 2014 to February 2015 Responsibilities

Benefit Enrollment Specialist - September 2014 – February 2015 Completed EDI Claims and ERA enrollment forms based on information from Enrollment Coordinator/ Implementation Coordinator.

Completed and forwards EDI/ERA enrollment forms/instructions to customer and sets reasonable expectations for approvals regarding enrollment as specified by trading partner agreements. Tracked all enrollment related items in sales force via milestones prepared and sent forms, ensured signed forms are returned, contacted payer to confirm receipt of forms, and updated enrollment approvals). Provided systematic status updates to customer and internal team regarding approval, as well as updated tracking tools for enrollment (Sales force).

Made decisions on provider enrollment applications based on the Virginia Medicaid program guidelines utilizing an automated enrollment workflow.

Screened member inquiries on proper format to applying for the New Healthcare Reform launch under the Obama Administration.

Screened existing new members and providers utilizing state and federal database checks. Data entered provider demographics information accurately Handled incoming phone calls and respond to inquiries regarding provider enrollment functions and proper way to apply for healthcare.

Administrator

Verizon Communications - Richmond, VA - November 1997 to July 2010 Responsibilities

Scheduled appointments for reported service related issues/outages. Tested POTS lines, circuits, switching, transports and power equipment for external sources; isolating troubles. Created, retrieved and closed electronic and power plant repair trouble tickets for Access products that included

(E911, ISDN, PRI, BRI, DS0, DS1/T1, Flex Grow, DS3/T3, DCX and Frame Relay/ATM and lottery circuits, Federal integrated telecommunication systems, TSP services and alarm monitoring systems), troubleshoot and diagnosed issue with customer, determining proper routing of dispatch. Answered multi-line phones and responded to emails, prioritizing escalated and medical emergencies. Test various Review/interpret repair work orders and network/circuit diagrams. Processed repair service tickets that require field premise/central office dispatches. Monitor, provide status and control oversight for chronic and high priority outage tickets. Helped in implementing customer quality monitoring procedure, training new hires to assure the very best customer experience which made my department top in the region. Skills Used

Superior customer service and administrative duties with over 15 years of experience. Assignment Clerk

Cavalier Telephone - Richmond, VA - May 1999 to 2000 Responsibilities

Developed, implemented and maintained central office loop moves. Moved over 20000 telephone lines from the virtual to physical Central hubs. Established, maintained, and assigned loops to provide service in the Richmond, Hampton Roads, and Northern Virginia areas.

Created service orders for vendor, business and residential clients; monitored orders through completion. Managed vendor accounts; provided consults, telecom materials, pricing, and guidelines. Interfaced with business customers, assured cutover dates and full customer satisfaction. Loan Servicing Specialist

Bank of America - Richmond, VA - January 1997 to April 1999 Responsibilities

Effectively led the effort in the pre-closing and closing process on basic real estate loans to include; (construction, term, lines of credit, and letters of credit). With minimal supervision; contribute moderately complex/complex real estate loans processes, which may include syndications.

Review loan documents and approvals prepared by counsel, ensured consistency and compliance. Monitored documentation requirements and exceptions, including interest penalties and past dues accounts. Trained junior level loan servicing associates.

Managed construction draw process which included; reviewing construction draw packages, identifying and resolving construction and title issues, maintaining accurate loan budgetary records, monitoring non-loan sources of funds, and ensured loan are were accordance with approval. EDUCATION

Advanced Diploma in Business

Goochland Senior High School - Goochland, VA

1980 to 1984

SKILLS

• Microsoft Outlook • Microsoft Excel • Microsoft Word • Microsoft Power Point • Microsoft Access • 10+years PC Skills • Consulting with Senior Management • Strategic planning • Project Management • Professional Presentations

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