Aswini Pasupuleti

ServiceNow Developer/ Admin

ac00no@r.postjobfree.com

678-***-****.

Certification:

ServiceNow Certified System Developer.

PROFESSIONAL SUMMARY

Over 3+years of experience in IT with robust experience on Service-Now Development, Maintenance and administration.

Experience in Service Management and Service Delivery Process. (ITIL Frame Work).

Extensive experience on technical implementation of various Service-Now applications such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.

Good experience in developing workflows and in customizing the applications in Service-Now using JavaScript, AJAX, HTML and DHTML.

Knowledge in Design and development of CMDB (Configuration Management) in Service-Now.

Developed solutions in the Service-Now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.

Generated JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.

Experience in complex transform scripts in transforming the data into the SNOW database.

Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.

Create various workflows for process applications for Incident Management, change Management, problem Management, Service requests and SLA's.

Activated the Event Management subscription and extensively made use of the application to identify the issues across the data center on a Single Management Console.

Expertise in exporting CMDB data, load data reconciliation with the help of transform map and transform script.

Experience upgrading from previous versions to the newer versions, worked with patches and hot fixes.

Experience in Using IT Process Automation with SaaS &Data Base Designs for Modeling.

Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS

ITSM Tools

Service-Now: Berlin/Calgary/Dublin/Eureka/Fuji, Geneva, Helsinki, Istanbul, Samanage

Languages

JavaScript, Jelly, SQL, HTML, XML

Database

Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4.1, MS Access, DB2

Operating Systems

Windows XP, Windows 7, Windows 8.1, Linux.

Tools

MS Office Suite 9X/2000/XP(PowerPoint, Word, Excel, Access, and Outlook), Novell GroupWise, Banner, Lotus Notes, MS Outlook, MS Project, MS Visio,

PROFESSIONAL EXPERIENCE

Client: Cox Automotive, Atlanta, GA Dec 2016-Till date

Role: ServiceNow Developer

Responsibilities:

Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Extensive CMS typically requires a systems administrator or a web developer to set up and add features, but non-technical users can use the application as a website maintenance tool to make changes to a website.

Extensive development in our Service-Now platform including creation and customization of our Incident, Request, Service Change, Service Level, Knowledge and Configuration (CMDB) applications and processes.

Manages data with Tables, the CMDB, Import Sets, and Update Sets.

Work requests through dashboards that show resource utilization and performance in real-time.

Working on Oracle Fixed Assets Integration is a native Service-Now application that supports two-way integration between Service-Now and Oracle EBS.

Data Extract from Oracle EBS to create Assets in Service-Now and Data Push from Service-Now to Oracle EBS for Asset updates

Move our update set from DEV to TEST. Team will again fully test on TEST environment after that we send same for UAT.

Working on saves design time and guarantees that the CMS site conforms to the corporate look and feel.

Timing is important when considering the addition of content management System. Successful deployments of the content management system usually take place after phase one processes (for example, Incident, Problem, Change, Catalog, and Knowledge) are in place.

CMS webmaster who works together with the first resource, executes the designs, and makes the site work.

Network routers and switches often have very similar capabilities. It is very common for some switches known as Layer 3 switches to have IP routing.

Organizational process depends on what data is going to be leveraged, both in the CMS (using sites, parent pages, pages, and navigational menus) and throughout the rest of the system.

Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.

Discovery identifies and classifies information about Cisco UCS equipment, including chassis and blades, routers and switches.

Develop and manage application code, user interface, and third-party integration components.

Instance and the ITIL processes that will be implemented in CMS.

Business rule script specifies the actions that the business rule takes. Scripts commonly include predefined global variables to reference items in your system, such as the current record.

Judging by our needs and resources, there were some clear benefits to creating a separate mobile site within the CMS.

Discovered a few common obstacles in the CMS. Some of the innovations resulting from the project made the CMS application a more stable and robust offering for customers.

Maintain operational service for Service-Now Application and workflows Incident Mgmt., Problem Mg, Change Mgmt., Self- Service, Service Request Mgmt., Knowledge Mgmt., Asset Management, Discovery/CMDB, SDLC Scrum Process, Custom Apps, Report, User account administration, user roles and permissions.

Created reports, workflows, and data imports for Incident, Problem, Service Request, and Change Service Now modules.

In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.

Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.

Manages users, groups and roles. Capacity management (CMIS) process works closely with service level management to ensure that the business’ requirements for capacity and performance can be met.

As a part of support activity resolve incidents by provided with proper root cause investigation.

Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.)

Larger routers with optional modules might accept switching modules. Because of these overlaps and the resulting ambiguity of a particular device's classification, Discovery collects the same data for both routers and switches, if it is available in any given device.

Rapidly realize business value through purpose-driven CMDB adoption.

Project Management of Service-Now system which includes restoring database to current system, upgrading to latest version of service-now, and setting up and configuring Auto Discovery/MID Servers.

Environment: Service-Now Berlin/Calgary, Windows10, Oracle 11g, WINSCP, SQL*Plus, JavaScript, UNIX, Linux, Discovery and Dependency Mapping, BMC ADDM, xMatters.

Client: HDFC Bank, Hyderabad, India Feb 2014-Aug 2016

Role: ServiceNow Admin

Responsibilities:

Communicated with all divisions in the Finance Department and Modified the functioning of various applications which are already in use according to their requirement.

Build the MID SERVER to pull the data from the external databases.

Worked on the employee self-service portal where the external agencies can order the catalog items.

We divided up tasks, with one managing the content, copy, and menus, while the other executed the specifications within the CMS.

Worked on Incident Management, Problem Management, Service Catalog, and Configuration Management and modified the notifications based on the requirement.

Created the service catalog items and build appropriate work flows and captured the billing process for the catalog item which created reports based on monthly invoice.

Worked on structural framework is defined in the CMS. The maintenance skills required are advanced knowledge of XHTML, JavaScript, CSS, and cross-browser compatibility.

Worked on the Change management, modified the workflows of routine, comprehensive and emergency and build the appropriate approvals based on the change.

Worked on Service Catalog, Configuration Management, Reporting, LDAP, MID Server, Inbound/Outbound emails and Discovery.

Worked on creating the custom ESS portal page

Good understanding of web services with SOAP/ XML/ WSDL and HTTP Request Methods.

Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within Service-Now which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort.

Modified the appearance of the form views for the entire organization.

Participated in several meeting with contractors and made a plan to use the Service-Now for their Contract management.

modules, SDLC, ITIL tools, and integration in ITSM environment

Developed solutions in the Service-Now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.

Environment: Service-Now Berlin, Business Objects XI R2, Oracle 10g, SQL Server 2005, UNIX.

EDUCATION:

Master’s in Business Administration and IT, Herzing Univerity, Atlanta,GA.

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