Senior Manager, Strategic Programs

CAREER INTERESTS

Information Technology Manager position with special emphasis on Server, Storage Infrastructure, Local and Wide-Area Networking, communications, and personnel management. A loyal and thorough individual with strong communication and interpersonal skills and who works well as well as in a team. Special expertise in ITIL v3 Foundation, SDLC applications development, Enterprise Contact Management, Messaging & Collaboration, Telecommunications and System Security

Deals comfortably with the uncertain of change

Calm and productive under stressful situations

Effectively handles risk

Can decide and act without the total picture.

Provides balanced feedback at critical times.

Deals constructively with problems that do not have clear solutions or outcomes

Adapts quickly to changing conditions

PROFESSIONAL EXPERIENCE

PACIFIC LIFE, Newport Beach, California 2008 – June 2017

Messaging & Collaboration and Enterprise Content Manager - Key Accomplishments:

Senior Information Technology Project Manager for a large, Fortune 500 company. Manage the Messaging & Collaboration and Document Management team’s planning and functional activities through subordinate staff in fulfillment of division and company business requirements, used for Service Assurance across all the Enterprise Applications and Infrastructure. Managed a team of Senior Engineers and Architects responsible for Development, Maintenance, and Administration of several Enterprise-class tools used for Network & Monitor and alert Engineers on the health and status of services ranging from Windows, SQL, and Exchange to UNIX, Mainframe, EMC storage, and Avaya/Nortel telephony. I was previously responsible for all aspects of Pacific Life’s Enterprise Windows and UNIX-based server infrastructure, including Mobility, VMware, Active Directory, OpenText, SharePoint, FileNet P8, and Citrix Presentation Server and Gateway.

Administrative

Managed a staff of 11 Systems Administrators, Architects, and Lead Engineers in support of a highly complex and business critical IT operation with over 450 Physical and Virtual Servers.

Established overall technical direction for the Windows and UNIX/Linux server infrastructure, including development, staging, and production environments.

Managed a $7.5 million operating budget.

Managed several large software and hardware vendors (including Microsoft, HP, VMware, and Symantec) to improve service, support, and business value.

Negotiated license agreements for Microsoft, VMware, and other vendors to leverage Enterprise-level cost savings.

Projects and Initiatives

Planning and Execution of Server Virtualization initiative utilizing VMware’s ESX platform and HP c-Class blades and chassis.

Increased total Virtual Servers from 119 to 177, which is now 74% of the targeted environment.

Developed comprehensive progress reports and presented status to upper management.

Received a $20K rebate from SoCal Edison for energy savings related to our continued Server Virtualization effort.

Migrated Active Directory and other Directory Services to Windows 2008 R2.

Deployed a Polycom-based Videoconferencing Service from initial conception through a “Live Service”.

Provided infrastructure improvements for several major corporate projects, including Microsoft Exchange 2007 and a $14 million project to consolidate corporate servers into a central facility.

Service Management

oManaged and coordinated all incident, problem, and change management activities for Server Operations, utilizing BMC Remedy application.

Helped implement a major Service Management transformation program for the IT organization, based on Information Technology Infrastructure Library v3 (ITIL). This program transformed the manner in which IT delivers services to its customers.

Worked with Executive IT management to ensure that the Information Technology provided aligns with business requirements.

Documentation and Collaboration

As Divisional chair on several Enterprise-wide committees, I contributed to many strategic efforts, including standardizing hardware installations, cost-savings efforts with multiple vendors, and demonstrations of new and emerging technologies.

Developed and presented complex technology roadmaps to Senior Management and major customers.

Drafted and presented Service Definition and Service Agreement documents for each of my service offerings.

Produced monthly Service Metrics, which indicated health of each service.

Security, Compliance, and Business Continuity

Supported offsite server operation for Business Continuity and Disaster Recovery.

Ensured systems operations met corporate policies and standards for Disaster Recovery, Business Continuity, Security, and Regulatory Compliance, such as SOX.

Provided Software Patching for security assurance.

Recently procured a new tool for increased patching capabilities and more visibility into our remediation processes Coordinator and Materials Management Analyst

o(Oracle & SQL Implementation Team)

oServed as an intra-corporate Purchasing expert developing solutions for a remote Company division.

oEvaluated division-specific functional business requirements, business processes, and legacy system functionality.

oDeveloped and tested solutions for all applications resulting in successfully replacing all legacy systems with Peoplesoft. Other projects and Initiatives

Successfully managed the following Email Management upgrade OpenText Bridge systems from 10.3. To 10.5

Email Management: Work with team on upgrade of OpenText Content and Archive servers to version 10.3

Bring database, storage, and desktop teams together to define impact to these services and the impact to the environment

Work with database team to build out and migrate existing database from SQL 2005 server to new SQL 2012 server.

Email Compliance and Discovery: Continue work with multiple compliance departments to find ways and develop processes to capture messages sent by multiple sources other than Exchange (Mobile Guard\SMS capture, Lync, Social Media)

Intranet Upgrade to SharePoint v2013

Document Management Applications (FileNet, OpenText and SharePoint)

Document Management provides an end-to-end solution to Pacific Life's classified documents, imaging archival, and e-discovery needs. Our goal is to provide a common and secured archiving platform that can be integrated into day-to-day workflow processing needs in addition to meeting regulatory compliance and e-discovery requirements. This platform would expand beyond its existing role of archiving e-mail and supporting applications with structured images and documents to other file server and SharePoint-based repositories.

Facilitated build-out of OpenText Content Server, Archive Server, Tempo Box and OTDS servers in CITE.

Implemented the following Products: Content Suite, Basic workflow, email Management, AGA for SharePoint, Web Reports Template Extensions Workflow extensions, Records Management, Brava SharePoint Connector and Tempo Box

Installed WebReports and set up reports to automate Index Queue review in Morning Checks.

Managed Mobility, Cisco IronPort and Secure Email Services:

Introduce 800 Apple devices into pacific life

IronPort is in an active/active state for email being sent in and out of Pacific Life.

Transport Layer Security - TLS testing is available by sending emails to Gmail, Hotmail and AOL if desired since these ISP’s use Opportunistic TLS.

Testing of confidential emails using Secure Messaging Note: Secure Messaging will need an account created with an ISP that does not use Opportunistic TLS like Inbox.com otherwise the email will be sent via TLS if your external ISP uses Opportunistic. Implemented Advance Malware protection services for the enterprise

Managed Exchange 2007, & 2010 upgrades with archive services. In progress of leading the Hybrid cloud 2010 or 2016 email upgrades.

Managed Email Compliance Services (Enterprise Vault, Compliance Accelerator, Discovery Accelerator.

oEnsure compliance with all relevant division and corporate initiatives through applicable IT service, support and development activities–Sarbanes-Oxley, Business Continuity Planning, Disaster Recovery, Information Security, Audit, Privacy and EAG policies.

oSharePoint Program Manager – Microsoft - Program Manager for the migration of 28,000 site collections from SharePoint 2010 to SharePoint Online

oDesigned as services model for delivering SharePoint Solutions

Key Job Roles

oManager, Messaging and Documentation Management (Enterprise Information Management) (2008 – Present)

oManager, Wintel, Messaging and Collaboration (2009-2012)

oPreviously responsible for all CIT aspects of Pacific Life’s Enterprise Windows and UNIX-based server infrastructure, including VMware, Active Directory, and Citrix Presentation Server and Gateway.

oManager, Messaging and Collaboration (2008-2009)

Administrative

oManages a $2.5 million budget including vendor contracts and capital expenses.

oManaging a staff of 8 Systems Administrators, Architects, and Lead Engineers in support of a highly complex and business critical IT operation

oManaged and coordinated all incident, problem, and change management activities for Server Operations, utilizing Service Now application, based on Information Technology Infrastructure Library v3 (ITIL).

oDeveloped Service Strategy and presented complex technology roadmaps to Senior Management and major customers.

ITIL Service Management

oManaged and coordinated all incident, problem, and change management activities for Server Operations, utilizing BMC Service Now application.

oHelped implement a major Service Management transformation program for the IT organization, based on Information Technology Infrastructure Library v3 (ITIL). This program transformed the manner in which IT delivers services to its customers.

oWorked with Executive IT management to ensure that the Information Technology provided aligns with business requirements.

UNITED HEALTH GROUP 2005 – 2008

Business Systems Analyst

Developed several electronic training and user guides with Hyperlink functionality, accelerating the new user training process.

Provided functional and technical support to hundreds of end-users of Oracle Applications and Ariba ORMS systems, resulting in frequent positive feedback to IT.

Redesigned Oracle 10.7 Purchasing to fit a drop-ship business model, and implemented a fully automated solution on time and on budget. Expanded local Oracle Purchasing applications to several additional Company divisions meeting aggressive project deadlines.

Developed test plans and successfully tested Oracle Applications for compliance as part of a task team.

Spearheaded a site-level effort to convert non-production purchasing activity to a corporate Ariba ORMS system, and implemented several commodities on time and on budget.

Created reports for multiple organizations on Oracle Discoverer 3.0, and subsequently trained the requestors to be self-sufficient

SAVVIS COMMUNICATIONS, St. Louis, MO (Previously EXODUS) 2000 – 2005 Business Development Manager – Evaluated clients’ systems and business processes, meeting with user groups to analyze and gather functional requirements, and developed and documented those functional requirements and workflows for a new replacement system. Key Project Roles and Responsibilities:

Traveled to and visited external clients to gather their managed service requirements needs

Defined and wrote all business deliverables, such as business requirements and use cases

Worked with internal sales teams and legal groups to create final proposals appropriate to the service base solutions

Monitored project scope/budget and provided regular reports to senior-level management regarding enterprise customers project status.

Sample Project Implementations:

Washington Mutual, Wellpoint, Getty Images – Network Infrastructure/Applications, Irvine, CA 2002 – 2005

American Airlines – Network Infrastructure/Applications, Dallas, TX 2001 – 2002

MetLife – Network Infrastructure/Applications, Boston, MA 2000 – 2002

ADDITIONAL RELEVANT EXPERIENCE

Entex - Bank Boston – Network Infrastructure/Applications, Boston, MA

Entex - Concentra – Network Infrastructure/Applications, Waltham, MA

Entex - Sonoco – Network Infrastructure/Applications, Hartsville, SC

Entex - GTE – Network Infrastructure/ Applications, Dallas, TX

Sr. Branch Manager, COMPUCOM, Santa Clara, CA

EDUCATION/TRAINING

Associate in Applied Sciences, Electronic Engineering, National Institute of Technology,

Universal City, Texas

PMI - Certified Program Management Office

ITIL v3 Foundation (Certification 9/08)

Completed Excellence in Leadership Training Program

Attended several OpenText Conferences, Microsoft Tech Ed, PDC, Forrester, CA, and McAfee conferences

COMPUTER/BUSINESS System SKILLS SUMMARY

BUSINESS SYSTEMS:Oracle ERP Applications, versions 11i (including Workflow), 10.7 NCA, 10.7 SC, 10.7 Character, and iProcurement. Ariba ORMS, versions 5.4, 4.0. Some SAP experiences.

TOOLS: Oracle Discoverer 3.0, Oracle Browser 2.0, Remedy Action Request System 4.0.

SOFTWARE: Microsoft: Outlook, Internet Explorer, Word, Excel, PowerPoint, Project, NetMeeting, and FrontPage. Netscape, Visio, SnagIt Operating Systems: Windows Vista/XP/2008, VMware ESX 3.5, Linux, UNIX, HP UX, SUN OS, VAX/VMS, Mac, TANDEM, Service Now

Process: ITIL v3 Foundation Certification (2009), BMC Remedy, Service Now

Applications: ClearWell, SharePoint 2007, 2010, 2013 Microsoft Office, Internet Explorer, Exchange 2010 & 2016/Outlook, HP Insight Manager, Web/proxy servers, SCOM

Router configurations: 3COM, CISCO, Firewalls (PIX, Checkpoint, Fortinet), IPS (Tipping Point)

WAN/Remote Access technologies: Citrix Application Gateway, Netscaler, WAN Acceleration (F5, Riverbed), VPN, MPLS, T-1, Frame Relay, ISDN, MRP / Business Systems: SAP, Dataworks, Workday

Languages: C++, FORTRAN, Assembly, BASIC, COBOL, SQL

AMA Information Systems Project Management Project Management – PMI Methodology

Entex Service “EDGE” Level 111Certified Program Management Office 1997

AWS - cloud computing on-demand delivery of compute power, database storage, applications, and other IT resources through a cloud services platform via the internet with the concept pay-as-you-go pricing.

Server hosting – Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DraaS), Hybrid Cloud – Extend your existing network into our Private Cloud

Infrastructure as a Service (IaaS), Microsoft Azure AD and ADFS, Microsoft Azure Backup and Site Recovery, Hybrid Cloud – Extend your existing network into the Azure Cloud

Storage: EMC Centera, NetApp and HP 3par (flash data storage)

MILITARY

US Navy – Data Processor/Data Systems – Honorable Discharge

Key Accomplishments:

Grew to show tremendous amount of initiative at spotting and seizing opportunities and seizing opportunities

Served as an intra-corporate Purchasing expert developing solutions for a Navy fleet division.

Evaluated division-specific functional business requirements, business processes, and legacy system functionality.

Developed and tested solutions for all applications resulting in successfully replacing all legacy systems with IBM solutions.

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