SAP BASIS

PROFESSIONAL SUMMARY

Overall **+ Years of experience as SAP Basis Consultant and 2+ years as SAP HANA Administrator in Implementation, Upgrade, migration and Production Support projects.

Expertise in pre & post Installations and configuration of SAP R/3 4.6C, 4.7EE, ECC 5.0, ECC6.0, SAP Netweaver 2004s with Oracle11g in multiple environments.

Performed SAP System upgrades, OS/DB migrations, Kernel upgrades, installed support package using JSPM, SPAM, SAINT and SUM along with OSS notes implementation.

SAP HANA administration task, configuring the administration console, adding systems to system landscape, changing parameter values, configuring systems, user management, monitoring backups, accessing systems behind the firewall.

Memory management and Parameter adjustments for Databases like Oracle, HANA, MaxDB and SAP application servers.

Good working knowledge on System copies, System restore & client copy activities (Local Client Copy, Remote Client Copy, Client Transport [Export & Import]).

Strong experience in SAP database administration activities such as monitoring, table space management, backup and recovery of Oracle database using SAPDBA and BR Tools.

Good working experience in Live Cache administration (recovery, restore, backups)

Performed Add-on installations, spool administration, administered background jobs, workload analysis, and performance analysis and tuning.

Provide technical support for critical issues and workaround to resolve the situation and analyze further for the RCA and document the resolution.

Worked proactively in resolving the assigned incidents as per the agreed SLA using HP service manager (SM9), IBM SCCD, ServiceNow ticketing tools with the team as well as sharing knowledge transfer.

Good experience as SAP Basis Operations shift lead role to handle daily operations during my shift and co-ordinate with the engineers to avoid SLA breaching and resolve the incidents, changes & events smoothly.

Good interpersonal Skills, effective communication, presentation and excellent team player with team building capabilities.

PROFESSIONAL EXPERIENCE

Working as SAP BASIS Professinal at IBM, McLean, VA, USA.

Worked as SAP BASIS Professional / IT Advisory at IBM, Cyberjaya, Malaysia.

Worked as Sr. SAP BASIS ENGINEER at T-Systems Malaysia SdnBhd, Cyberjaya, Malaysia.

Worked as SAP BASIS CONSULTANT with Daksha Informatics SdnBhd, Malaysia.

Worked as SAP BASIS ADMINISTRATOR with Enspire Technologies, India.

Worked as SAP ADMINISTRATOR/QA Analyst at Consumer data Ltd, Leeds, UK.

TECHNICAL EXPERTISE

SAP Releases :

SAP BASIS (R/3 4.6C,4.7EE, ECC5, ECC 6.0 with EHP5, Solution Manager 7.1, Net Weaver 2004’s, 7.0 – BI 7.0, 7.3; EP 6.0, 7.01, 7.3, PI 7.0, 7.11, SCM EWM 7.0, SRM Portal

Management Tools :

ServiceNow, SCCD, Putty, IBM Tivoli Netcool, HP Service Manager (SM9), T-systems Patrol Monitoring, BMC Remedy

Operating System :

UNIX - SUSE Linux, Solaris, AIX 5.0, HP-UX, Windows (all versions)

Database :

Oracle 9i / 10g / 11g, Basic knowledge on MaxDB, DB2, SAP HANA

Services :

Wily Introscope, TREX, SAP Router, Adobe Document Services

Protocols :

FTP, SMTP, TCP/IP

Networking :

Knowledge on networking concepts like LAN / WAN / IP Subnetting, Routing

Troubleshooting :

System hardware & Software issues

SAP BASIS SKILL SET

Performed SAP R/3 4.7 EE, ECC 5.0 & ECC 6.0 installations on Linux & windows servers

Client Maintenance & Administration using SCC4 & SE06

Performed kernel version and kernel patch upgrades for ABAP & JAVA systems.

Applying support packages for various ABAP components using SPAM

Applying patch upgrade for various JAVA components using JSPM tool.

HANA Database Administration.

Database Export using SAPINST tool.

OS / Data Center Migration

SMTP (Email) configuration in SAP systems.

Database administration using SAPDBA & BRTOOLS.

Oracle Patch upgrades.

SAP Support Stack package upgrades for ECC & HR systems.

Good knowledge in Backups, Restore, Recovery & Log Monitoring.

Performed database point in time recovery to make the system consistent during system crash situation.

Configuration of Transport Management System (TMS)

Maintaining the RFC connections between different SAP systems using SM59

Worked with security team to ensure that all security measures are implemented as per customer requirement.

Install / configure the new languages for SAP systems and performed the translation and supplementation of the new languages via SMLT.

SMD agent installations & configurations via solution manager system.

Involved in Linux OS image version upgrade activities.

Extensively used SAP Marketplace (SMP) for developer access key, registering objects, open SAP Incidents, download required software, Creating S-user id, Opening and closing (R/3 support, Http, Wts) Connections to SAP Support.

SAP printer and SPOOL administration.

Experience in working with storage level activities like filer/aggregate migration, host migration.

SAP router configuration & troubleshooting.

Installed wily Introscope for monitoring purpose.

R3trans &Tp version upgrades.

Providing 24x7 Basis Support on Shift rotation with weekend On-Call Support for critical issues.

EXPERIENCE SUMMARY

Organization :

IBM, McLean, VA, USA.

Role :

SAP BASIS PROFESSIONAL

Project Name :

Upgrade, Migration & Support Project

Environment :

SAP ECC 6.0 EHP7,SAP SRM, BW, PI, EP, SAP SCM-EWM 7.0, SAP HR, AIX 7.1, Oracle 11g, 12g, Solution Manager 7.1, SAP BO, ITM Monitoring, IBM Cloud

Duration :

August 2016 to till date

Roles and Responsibilities:

Daily System health checks and sending the daily reports to the customer.

Monitoring of the system parameters defined via ITM Monitoring tool.

Configured and scheduled the dynamic sessions for Early Watch alert reports through SDCCN in Solution manager.

Setup and Configure Solution manager Early Watch Alerts, System Monitoring, Central system administration, Job scheduling management, Business process management, Charm and Maintenance optimizer.

Upgraded Solution Manager 7.1 from SP6 to SP11.

Installation of HANA client and HANA studio and performing post installation steps.

Monitoring SAP HANA system landscape.

Starting and stopping of SAP HANA systems.

Used HLM HANA Lifecycle Manager to Administrate, Integrate, update SAP HANA Components and worked on all Admin Tools for SAP HANA and performed SAP HANA Operations such as Table Administration, Periodic Manual Tasks Transport Changes.

Configuring data replications with SLT and DXC

Good knowledge of Enterprise Portal integration with ERP enabling SSO and good understand with SLD.

Performed data center migration activities including pre/post checks for SAP applications.

JCO RFC Connection checks between Portal system & PI system

Moving transport requests QUA & PRD systems up on customer approval.

Incident, Change & Problem management via Servicenow & SCCD ticketing tools.

SAP Support stack upgrade in HR & ECC systems.

SRM System refresh from Production to Quality and fix the post issues for SRM Portal server.

Configure alerts in HANA for memory consumption, disk usage etc.

Worked on SAP HANA studio for adding systems, exporting & importing systems, modify configurations. Installed license keys.

Involved in Portal Administration by creating users, assigning roles, setting up the page preferences by personalizing the page content.

Monitor Warehouse Management system Performance in BASIS perspective

Oracle & SAP Kernel Patch upgrade.

Export & Import of SAP certificates via STRUST/STRUSTSSO2.

On-Call Support after office hours & 24hours weekend support for critical systems.

Preparation of Monthly SLA report for Incidents, Changes & Service requests and provide the overall analysis report to service delivery manager.

Documented day-to-day activities for future reference.

Organization :

T-Systems Malaysia Sdn Bhd

Role :

Sr. SAP BASIS Engineer

Project Name :

Multi Client Support, Implementation & Upgrade Project

Environment :

SAP ECC 6.0, SCM 7.0, AIX 5.0, BW, LINUX, Oracle 11g, DB2 10.1, SAP HANA, MaxDB 7.7, MDM 7.1, EP 7.0, Solution Manager 7.1, T-Systems Cloud.

Duration :

March 2012 to July 2016

Roles and Responsibilities:

Administering, Troubleshooting and monitoring oracle Database.

Point of contact between Customer and T-systems Operations team.

JAVA Version switch from IBM JDK to SAP JVM.

System monitoring of the SCM landscape including Livecache administration.

Execution of RTCCTOOL report and preparing system to generate EWA report for any SAP recommendations.

Perform activities based on Early Watch Report recommendations.

Handling around 36 engineers in the team for day to day operations.

Daily management production call to provide target resolution on Incident’s backlog, overdue Change’s, Upcoming Change planning, for all customers.

Check status of all open SAP OSS messages and update, assign engineers (and making sure that no OSS incident should be automatically closed).

Leading management call when there is are crisis call or priority issues.

New SAP system built installed with ECC 6.0 using the live production system backup.

JAVA components upgrade using JSPM tool.

Importing the transport requests via STMS to Quality & Production systems

Oracle OPatch upgrades.

CCMS Agents Configuration.

Performed Maintenance Optimizer Setup/Operation; Project Administration including creation project and changing types within Solution Manager (Template, Implementation, Maintenance, and Upgrade), as well as the administration of them (templates, document types, standards, team member).

Change Request Management-Create a Project, Regular Correction, Urgent Correction, Create Critical Objects, Change Request Management-Reporting, Transport Order Request creation, Maintenance Optimizer, Set-Up Quality Gates and Assign Project Phases

ChaRM Configuration involved, Creating Projects, Maintain ORG Structure, Activating ChaRM, Configure Request for Change, Normal Change, Urgent Change, Change Document, Maintenance Cycle creation maintenance, Email Notifications, Custom Workflows.

As part of release management, responsible to manage successful deployment of all related changes into a productive environment

Performed SAP HANA Monitoring and Troubleshooting.

SAP Landscape Transformation (SLT) configuration set up, Data provisioning for SLT configuration, SLT server maintenance Defining Users and Security provisioning for HANA SLT.

Configured alerts in HANA for memory consumption, disk alerts, etc.

Worked in SAP HANA studio for adding /exporting/importing of systems, configuring and monitoring the alerts.

Creating database users and roles in HANA studio

Starting and Stopping the SAP R/3 systems for scheduled maintenance to fix the bugs.

Analyzed ECC, BI and database system performance, ABAP short dumps, update errors, lock entries, system log, etc.

Experience in working with Backups and restores like Online/Offline backups.

Monitor SAP Memory areas, work processes, CPU, and disk space utilization.

Performing scheduled monthly client copies, Client open/close/deletion/Export/Import upon customer request.

Analyzing the performance issues with the use of ST02, ST03, ST04.

Customizations and corrections will be transported to the production system on approval from the customer.

SMTP configuration to communicate with external exchange servers (E-mail service).

Installed Thai, Vietnamese, and Portuguese Chinese & Russian Languages as per user requirement.

SAP Router configuration, open OSS connection to systems for SAP AGS support.

Background jobs management like analyzing long running jobs, cancelled jobs, and scheduling jobs.

MDM shutdown and startup of MDM server, Auxiliary servers (Import and Syndicate), load repositories in MDM, and checking the connectivity to the repositories.

Good experience in application of OSS Note, Developer registration, Object registration and some other major activities which is performed following OSS Notes.

Monitoring the SAP server’s alerts/alarm/warnings through NETCOOL & PATROL Monitoring tools and fixing them accordingly.

Contribute to the documentation for the various tasks that we perform for daily monitoring.

Provided on-call support during system outages and crisis, with focus on immediate resolution and root-cause analysis RCA.

Organization :

Daksha Informatics SdnBhd

Role :

SAP BASIS CONSULTANT

Project :

Support & Upgrade

Environment :

SAP ECC 6.0, AIX, LINUX, Oracle 11g, MaxDB, Solution Manager 7.0

Duration :

Oct 2011 to Dec 2011

Roles and Responsibilities:

Daily system health checks and day-to-day end user support.

System monitoring which includes analyzing system errors, ABAP dumps, updates and Lock entries.

Instrumental in configuration of SAP Solution Manager basic settings like SAP solution manager basic business process configuration, create and assign BC sets, configure processes using predefined IMG activities, document basic configuration structure, create landscape components server, databases, systems, system components .

Installation of TREX & SMD agents and post installation steps

Client Administration including Client Copies including client export/import.

Analyzing long running jobs and failed transports.

Experience in CCMS alert Configuration/SAPCCMSR/SAPOSCOL installation, troubleshooting.

Performing housekeeping activities in order to rectify the alerts as per the standard thresholds set for the file systems.

Periodic System Copy activities using DB COPY method.

Change and incident management process and created E-changes and incidents for emergency activities.

User maintenance (User creation /deletion/ modification / activation / Monthly Password change activity).

Adobe Document Services (ADS) service installation on NW 7.1

SAP Add-ons (ST-PI/ST-API) using SAINT.

User master data Export and Import into the requested clients.

Performed Database Administration, Table space administration, adding and altering Data file using BRTOOLS, Checking Oracle trace file, and log file for troubleshooting.

Applying SAP Licenses from OS Level and SAP Level.

Pre and post installation checks for system copy.

Creating technical systems & registering SAP Systems in SLD.

SLD administration like registering various components of ABAP, JAVA, TREX etc. and updating.

Maintaining JCo RFC connections for web dynpro applications (j2ee applications).

Performing the online database snapshot backups.

Oracle, DB2 & MaxDB database restore activities.

Spool management & troubleshooting the printer issues and solving user printing problem.

on-call weekend support for urgent production issues.

Organization :

Enspire Technologies, India

Role :

SAP BASIS ADMINISTRATOR

Project :

Support Project

Environment :

SAP R/3 4.7 EE, ECC 6.0, LINUX, Oracle, MaxDB, Solution Manager

Duration :

Feb 2011 – Sep 2011

Roles and Responsibilities:

Daily System health checks and sending the daily reports to the customer.

Monitoring of background jobs using SM37.

Releasing transport requests and importing to QA & PRD systems on customer approval.

Creation of new printers using SPAD and transporting through STMS to QAS & PRD.

User administration & Lock / unlock transaction codes using SM01 on customer request.

Database administration using BRTOOLS adding data file, offline backup, online backup and additional functions.

Starting and Stopping the SAP R/3 systems for scheduled maintenance.

Dealt with SAP Solution Manager Configuration involving system preparation, basic configuration, system configuration, etc.

Database monitoring using DB02 space overview, alert log, table space monitoring, archive backups and backup logs.

Configured logon load balancing and operation modes.

Check the Inbound/Outbound queues/transactional RFC's

RFC/trusted RFC's configuration and troubleshooting

Worked on mail configuration in SAP system using SCOT and SOST

Monitoring the DBA operation logs using DB14.

Documented day-to- day activities for future reference.

Organization :

Consumerdata Ltd, Leeds, UK

Role :

SAP Administrator / QA Analyst

Environment :

SAP R/3 4.7 EE, ECC 5.0, Windows, Oracle

Duration :

August 2005 to January 2011

Roles and Responsibilities:

Daily SAP Systems health checks

Monitoring, Maintenance and Support of R/3 systems.

STMS Configuration

Performed the system backups and database recoveries.

Worked on User Maintenance User Creation/deletion, modification/password Management.

System monitoring using tcodes: SM51, SM50, ST22, SM21, SM12, SM13, SMICM, SM37, DB02, DB13 and DB12.

Maintenance of System Profiles and Parameters by using RZ10/RZ11.

Transport imports to be performed as per the user requirements

SAP server maintenance and patch updates quarterly as per client requirements

Responsible for supervision of backup and disaster recovery operations.

Develop test plans, test cases, test scripts and test reports on multiple projects of varying size.

Perform testing on various software, travel and reporting systems.

Review user requirements documents to ensure that requirements are testable.

Configuring printers & scanners and troubleshooting.

EDUCATIONAL QUALIFICATIONS

Degree

Duration

University / College

Bachelor of Science in Information Technology

AUG 2001 – JUL 2004

Sikkim Manipal University, Sikkim, India

DECLARATION

All the above-furnished details are true to the best of my knowledge and belief. I will abide by the rules and regulations of the organization.

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