Mark A. Sawicki

ac00ll@r.postjobfree.com 734-***-****

SKILLS

23+ years of continuous experience in administration of change control via Service Now approval, technical services, business/network analysis and project implementation throughout diverse industries

Proficient in aligning technology with business needs to facilitate the achievement of organizational goals; ITIL

Responsibilities include handling all information technology operation activities keeping Total Cost of Operations (TCO) down

Knowledge of client operating systems, systems integration capabilities and capable of providing support for all facets of client workstation specifications, management and deployments

Ability to lead large scale client software deployment working with all Project Management Office (PMO), Clinical Engineering and deskside personnel

Core competencies encompass:

Operations Management Desktop/Server Expertise Team Leadership

Strategic Planning Disaster Recovery Business Continuity

Languages: DOS, RPG/400, COBOL, Pascal, CL, SQL, C++, HTML, HL-7, ASCII, Visual Basic, Perl Operating Systems: Novell NetWare (OES), Microsoft Windows Servers/Workstation, VMS, OS/400, UNIX, Linux, Apple X & El Capitan

Hardware/Networking: Ethernet, Token Ring, Wireless, WFTP, Telnet, IPX/SPX (RIP/SAP), TCP/IP (BGP,OSPF), RDP, T1, Frame Relay, VPN, OC-48 Ring MAN, ISA, PCI, AGP, SATA, SCSI, RAID 5, SAN, NAS, Nortel Switches, Dell and HP Servers

Software: Microsoft Office, Project, Exchange, MSTSC, Ghost, Novell GroupWise, MS SQL Server, Oracle, Extra!, Dropbox, NetMeeting, Cisco WebEx, DNS, DHCP, SNMP, ODBC, Combofix, ccCleaner, Malwarebytes, Recover My Files, Druva, Glary, Kronos, box, Skype for Business (LYNC), NTFS, SCCM

HIGHLIGHTS

Physician productivity increased by 33% through problem identification, resolution and documentation

Break-fix calls reduced by 80% by modifying the initial Windows installation procedure

Consulted on outsourcing corporate IT functions to Covansys, CSC and Siemens

Analyzed disaster recovery cost required for restoring business continuity

Project management experience during office relocation

Utilization of help desk resources improved; reducing employee turnover

EXPERIENCE

Network Systems Analyst, Cardiovascular Informatics Section March 1998 – June 2017

Henry Ford Health System (HFHS) (Detroit, MI)

Supervised contracted programmers involved in developing interfaces using ODBC and Perl to extract data for reporting purposes.

Demonstrated knowledge of the software development life cycle while implementing two PACS systems

Managed implementation and administration of Vericis PACS application servers; VIS/VAS storing 12,000 images annually

Ensured safe backup of twelve Microsoft SQL application servers

Managed implementation, upgrades and administration of Syngo Dynamics PACS application and web servers; storing 24,000 images annually in standardized DICOM format

Manually verified daily images were archived successfully; manipulating SQL databases for quality

Migrated five years of images from Vericis Sony AIT-3 tape to Syngo Dynamics

Migrated twelve Microsoft SQL servers to VMWare Windows servers

Tested, installed and managed new released software applications

Tested all new application versions in SCCM

Designed four systems that had multiple interfaces managing outside contractors and application providers

Handled all specialized software installations ensuring proper licensing and compliance

Created ghost images for the installation of one hundred computers during the reorganization of entire Main Campus Cardiology Division providing dual monitors and printers

Experience developing employees, coaching employees and leading a team through change

Ensured redundancy in all critical hardware and service components; configuring test systems

Helped implement three Electronic Medical Records (EMR), six “state of the art” labs and digitized systems

Ensured all print mapping was correct during EPIC Citrix implementation

Successfully tested manual laptop disaster recovery access to updated EPIC data when network was down

Provided level three help desk support for three hundred users at eight different locations

Utilized Citrix, VMware, AT&T cloud, vendor neutral archive (VNA), isilon storage arrays and EMC technology

Installed, configured, maintained and upgraded Windows 2000, XP, 7 and 10 desktop operating systems utilizing SCCM and Windows Server 2000, 2003, 2008 and 2012

Managed Identity and Access Administration for over three hundred users at eight different locations

Expert knowledge of Windows/Intel (Wintel) Infrastructure; DNS, Active Directory, Provisioning, Load Balancing and Server Clusters

Systems Analyst, Human Resources Information Systems July 1996 – March 1998

The Detroit Medical Center (DMC) (Detroit, MI)

Maintained internetwork systems, Resumix, Job & Comp Master and NetWare 3.x.

Installed 100 computers for Peoplesoft, Lawson applications and implemented Microsoft Mail.

Published “PC Support Guide” and conducted hands-on training sessions.

Business Analyst, Applied Technology March 1995 – July 1996

Source One Mortgage Services Corporation (Farmington Hills, MI)

Developed strategic plans and used existing and emerging technologies to meet business needs.

Designed and maintained a disaster recovery backup system to secure software management.

Technical Services Specialist, CDI Computer Services, JTICS March 1994 – March 1995

Chrysler Corporation (Detroit, MI)

Supported hardware, software and local system networking for automotive engineers.

Scheduled technical training while handled solely the helpdesk calls totaling up to 125 per day.

EDUCATION

Western Michigan University, Kalamazoo, MI -- Bachelor of Business Administration, Computer Information Systems

MCSA – Windows Server 2012 – Expected October 2017

Certified Novell Engineer (CNE) – Novell NetWare 6 [Certificate ID: 9536969]

Dale Carnegie Course Certificate

PC Repair, International Correspondence School, Scranton, PA

ADDITONAL UNIVERSITY EXPERIENCE

Business Data Networks

Developed user requirements for the data communication needs of General Motors Corporation

Designed an integrated LAN, MAN, WAN and GAN solution for General Motors that eliminated corporate-wide “Islands of Automation”

Learned theory and applications of: LAN’s, MAN’s, WAN’s, GAN’s, ISDN, FDDI Backbones, CSMA/CD-Ethernet, Token Passing, PDN, OSI Functional Layers, PAD

RPG/400 Programming

Designed and coded application programs on the AS/400

Used tools such as: Subfile Processing, SDA, DDS, Top-Down, Structured and Modular program design, Arrays, Display Files, RPG Fixed-logic cycle, and RPG II

Advanced COBOL Programming

Successfully designed and coded a menu-driven, integrated system of programs for recording and processing a phone company’s data – maintaining customer accounts, billing, processing payments and generating reports for management

Learned: Data Validation Techniques, Sequential file maintenance, Indexed and relative file processing, Control-break processing, Report writer and COBOL-85

Independent Study – IBM AS/400

Have a good understanding of: OS/400 CL commands and programming, SDA, SEU, DFU, security and PC support

Pascal Programming

Improved problem solving, decision making and programming skills

Topics covered: Arrays, records, sets, sorting, searching, stacks and queues

Decision Support and Expert Systems

Created a DSS for the City of Hope in regards to their Personnel Hiring Policy

Researched, designed and coded an expert system for the fifteen diagnostic signs of unconsciousness and developed an expert system for a university to help determine which applicants to admit or reject for its MBA program

Information Systems Analysis and Design

Learned techniques and skills such as: E-R diagrams, DFS’s, Data Normalization, Information Systems Design, Gantt Charts, CPM/PERT Diagrams

Database Management System Design

Developed and implemented a registration and billing system for a college

Used techniques such as: E-R modeling, data normalization, semantic object modeling

Applied CIS Development Project – Project Leader

Responsible for Project Scheduling, Documentation and Management

Developed an IBM CIM Lab Operations manual, research project and presentation. Used AS/400 to utilize automated office technology with OfficeVision

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