TEMIOTOPE IGE

**** ******** ******, *********, ** 21206 H: 443-***-**** ac00jm@r.postjobfree.com

PROFESSIONAL SUMMARY

Computer User Support Specialist with a gift for understanding the needs of both business and home users.

Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a

passion for creative solutions to vibrant technical support team.

SKILLS

Analytical and critical thinker Adobe and Adobe Flash proficiency Perfect

Customer service expert Attendance Award Skilled in HTML, HTTP and

Fast learner Knowledgeable in Mac systems Proficient in Norton

Skilled multi-tasker Antivirus software

Adobe and Adobe Flash proficiency

Java system proficient

Skilled in TCP/IP and WAN

ADDITIONAL INFORMATION

ACADEMIC HONORS Clara I. Adams Honor Scholar Earl Graves School Honor Program President's

list - 3 semesters Dean's list - 5 semesters

LEADERSHIP ACTIVITIES Earl Graves Honors Program, Morgan State University Spring 2014

Activity Coordinator *Schedule guest speakers for the University, Earl G. Graves School of Business,

from local Information Systems companies for 14 weekly meetings. *Recruit new members through

classroom presentations and word-of-mouth advertising.

WORK HISTORY

Web Analyst/ Med Tech, 09/2014 to Current

Son Grace INC – Baltimore, MD

Design and analyze client web database to empowers people with healthcare need to achieve social,

economic and community integration.

Develop web based technologies allowing the clients to view our services at their convenience.

Follow written and/or oral instructions to administer medications and document dosages and times.

Computer Helpdesk Technician, 08/2014 to 12/2016

Morgan State University – Baltimore, MD

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

CERTIFICATIONS

CompTIA A+ Certification

EDUCATION

Bachelor of Science: Information Science And System, December 2016

Morgan State University -

Coursework in Information Technology and Computer Applications

3.75/4.00 GPA

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