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Engineer Desktop Support

Location:
Sunnyvale, CA, 94087
Posted:
June 26, 2017

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Resume:

GARETT ESPIRITU

**** ***** **., ***. ** Sunnyvale, CA 94087

Cell: 408-***-**** / Email: ac00j9@r.postjobfree.com AREAS OF EXPERTISE:

IT Helpdesk/Desktop Support

Photomasks and Wafer Processing

Optical Modules / Transponder Assembling and Testing

Network and Systems

Certified Chemical Handler

TECHNICAL PROFICIENCIES:

Hardware: PC, Hubs, Routers, Switches, Bridges, Gateways, Frame Relay Access Devices, Wireless Devices, Broadband Communications, Modems, PABX, Digital Telephones. Platforms: DOS, NT, 2000, XP, Vista, Windows Sever 2003, Windows Server 2008 R2, Windows7, Windows 8, Windows 8.1, Windows 10, Exchange Server, Linux, Ubuntu, MAC OSX, Work stream/VAX Networking: Peer-to-Peer, Bus Topology, Ethernet, Fast Ethernet, Gigabit Ethernet, ATM, FDDI/CDDI, Token Ring, TCP/IP, IPX/SPX, PPP/Telnet, POS, VPN, VLAN, RAS, DNS, HTTP, SONET/SDH, Novell, VoIP, FTP, SNMP, SNTP, ISDN, DHCP, Firewall, WLAN, OSPF, RIP, LAN, WAN, SAN, MAN Hardware Products: Cisco, 3Com, Cabletron, IBM, Intel, D-Link, Linksys, Nortel Networks, HP, Panduit, Xircom, Alcatel, Allied Telesyn, Siemens, Netopia, Cienna, Accedian Networks Languages: JAVA, C++, HTML, Visual Basic, UNIX, Perl, PROCARS, SOFTERM, VASTERA, EDITRADE, Oracle Forms QMS, Brio, Tango, Citrix XenApp / XenDesktop PABX System: Hitachi CX256MS, Hitachi CX3000MS, Bosch Telecoms, National Panasonic, Voxtron, Siemens Cables & Peripherals: AT&T/Lucent Technologies, Alcatel, Berk-Tek, Siemon, AMP, Belden, Unicom Tools and Testers: Scanner/Cable Tester like STM-8/S; MT-5000; 25 pair test adapter; TESTAR 66 quick clips; Optical Time Domain Reflectometers (OTDRs); Optical signal analysis; Oscilloscopes; Digital Multimeters/Spectrum Analyzer; Attenuator; Function Generator; optical power meters; cable tracers; network analyzers; RF power measurement; Fusion splicer’s, Impact tool, Multi-pair termination tool, Palm Guard, All prep cable preparation, Crimp tool, CPT Web, Binding post wrench, UTP, STP & Fiber Optic ST, SC Light Speed, MT-RJ and LC upgrade Termination Kit. Other Skills: Microsoft Office (Suite,2010,2013), Adobe, Visio Professional, Netscape Navigator, Netscape Communicator, Lotus Notes, Microsoft Outlook, Microsoft Exchange, McAfee, Symantec, Trend Micro Antivirus, HP Open View, Lab View, MS BitLocker, Norton Firewall, LAN Manager, BMC Remedy, Bomgar, VMWare, WebEx, Cisco Jabber, Lumension, Google App, NAC (Network Access Control) PROFESSIONAL EXPERIENCE:

IT Helpdesk/Desktop Support

DBSchenker - South San Francisco, California

September 2004 – Present

SCOPE AND RESPONSIBILITIES

Support on a daily routine for employees that has technical issues on their desktop, laptops, mobile devices, printers, copiers, scanners and applications systems.

Respond to helpdesk tickets that was assigned to me remotely using BOMGAR.

Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

Assist new hires to process, setup create user account/profile on the systems e.g. emails, applications, internet, intranet, printers, scanners and access on the network.

Set up and troubleshoot domains, user accounts and software accounts.

Train and guide employees on hardware and software usage.

Experience in supporting desktops, laptops, printers, cell phones and operating systems (Windows 7/ Windows 8 / Windows 8.1, Windows 10, Mac OSX, Linux).

Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Participate in varied computer platforms in multi-layered client server environment.

Participate in important technological department projects and perform problem diagnosis of network and desktop, laptops, mobile devices, servers and network printer environment under IT Management direction.

Maintain and resolve issues on LAN/WAN, VoIP telephone, Security systems and other computing equipment.

Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.

Update and maintain computer and peripheral equipment inventory.

Maintain passwords, data integrity and file system security for computing environment.

Ensure desktop and laptops computers interconnect seamlessly with diverse systems.

Interact with vendor support contacts to resolve technical problems with desktops and laptops computing equipment and software.

Identify and repair hardware and network connectivity issues.

Assist in technical upgrading and maintaining of entire desktop and laptop systems.

Support in testing and deployment of new applications and systems.

Recommend and implement upgrades on systems to ensure longevity. Lithography/Process Technician

Toppan Photomasks, Inc. – Santa Clara, California

July 2005 – July 2015

Lithography/Process Technicians operate and setting up a variety of automatic and semi-automatic machines used in productions of Toppan’s products in a class 100 clean environment. Multitasked responsibilities include preventive maintenance, troubleshooting, problem solving, inspects operation against predetermined tolerances, as well as actual processing of 4”, 5”, 6”, 7”, 7.25” and 9” technology. Primary job duties are to perform a variety of routine operations supporting photomasks fabrication in a specific functional area. Position requires working efficiently from standard procedures and specifications, working with various chemicals and detection/reporting of potential issues or unusual conditions to the appropriate source.

Certified to operate the following tools:

1. STEAG HAMATECH / ASP 5000 and 500’s for Develop and Wet Etch tools. 2. STEAG HAMATECH / ASB 5000 for Post Exposure Bake Module. 3. UNAXIS VERSALOCK MASK ETCHER III for Dry Etch tool. 4. CD METROLOGY - CD measured and inspects on AMS 310, KMS 410 and LEICA LWM 250UV measurement tools for loose layers. Determined by Fab and Customer Layer Owners. 5. MM Centrality Scope – for centrality measurements. 6. CORE 5, 34, 39, 42, 44 / ETEC CORE 2564 PSM – for Laser write tools. 7. ALTA 3000, 3500 / ETEC – for Laser write tools. 8. OMEGA 6500 (201 and 209) / MICRONIC LASER SYSTEMS – for Laser write tools. 9. Safety and Clean room environment

10. Chemical Handler and with Good Manufacturing Practices (GMP) Optical Manufacturing Technician

Intel Optical Division-Newark, California

November 2004 – May 2005

SCOPE AND RESPONSIBILITIES

Manufacturing Technicians operate complex equipment and analytical tools in a class 1000 clean room environment requiring appropriate Electrostatic Safety Guards. Multitasked responsibilities include test, assembly processes for OPD optical modules and with all Transponder production operations. Primary job duties are to perform a variety of routine operations supporting OPD optical modules and Transponder in a specific functional area. Position requires working efficiently from standard procedures (MPI) and specifications (PCP), working with various testing and reporting of potential issues or unusual conditions to the appropriate source.

Certified to perform the following production operations:

Perform optical and electronic test on manufacturing line for tunable optical modules.

Perform semi-automated optical attachment using laser welding process in AWS/TAWS/MOWS tools.

Perform Die-Attach and Tip Attach.

Perform set up, calibration and preventive maintenance task on test stations.

Perform Pre-test, Tension, Temperature Cycle, Temperature Compensation, Jitter, Stressed Sensitivity, EEPROM and Final-test for the 30, 70 and 300 Pins module (Single mode and Multimode).

Edge Screening for 30 and 70 Pins Gold Finger PC Boards using Mitutuyo tool and perform quality inspection. Mask Manufacturing Technician

Intel-Santa Clara, California

March 2004 – September 2004

SCOPE AND RESPONSIBILITIES

Manufacturing/Process Technicians operate complex equipment and analytical tools in a class 100 clean room environment requiring appropriate gowning. Multitasked responsibilities include preventive maintenance, troubleshooting, non-standard processing and problem solving, as well as actual processing of state-of –the –art 6”x6” photo mask technology. Primary job duties are to perform a variety of routine operations supporting photo mask fabrication in a specific functional area. Position requires working efficiently from standard procedures/specifications, working with various chemicals and detection/reporting of potential issues or unusual conditions to the appropriate source. Certified to operate the following tools:

1. STEAG HAMATECH for Photo masks Developing Module 1&2 2. SIGMAMELTEC SFB2700 for Post Exposure Bake Module 1&2 3. SIGMAMELTEC RTS 5000 & 500 for Resist Coat/Post Exposure Bake Module 1&2 4. Asyst Technologies for Reticle Management System 1&2 5. RTM01 Nano Spec 6100 for Measuring Resist Thickness 6. RPI01 Laser Tec 9MD84SR Automatic Mask Inspection System for detecting defects 7. Edge Bead Remover (EBR) Mitutuyo Ultra plan FS110 for measuring Leading Edge & Trailing Edge 8. 50KV’s PSM for Production and Engineering Photomasks write, preload and unload. 9. ALTA 3500 for Laser Writer’s 1&2 to write PSM or Binary Photo masks. 10. Kokusai vertical diffusion furnace.

11. Toshiba Electron Beam E-Beam functional area.

12. CD Metrology- CD measured on Zygo KMS, measurement tools for loose layers. Tight layer measured on KLA CD SEM. Sampling Strategy Determined by Fab and IMO Layer Owners. 13. Distance/Registration Metrology- Registration Measured on Leica LMS IPRO. Sampling Based on 6-8 Points Aligned to a Predetermined Grid.

14. Inspection- After Metrology, Patterns are inspected. Inspection Tools are all KLA-Tencor i-Line inspection systems. Patterns are inspected Die-to-Database.

15. Certified on Safety & Clean Room Environment.

Network Engineer

AI Technology, Inc.-Mountain View, California

August 2000 – October 2003

SCOPE AND RESPONSIBILITIES

Monitor performance of network systems and make recommendations for improvements.

Assist in development of technical standards and application interface.

Provide technical assistance in resolving network problems.

Confer with date processing and project managers to obtain information on limitations of existing system and capabilities required for data processing projects and projected workload.

Enter data into computer terminal to store, retrieve, or manipulate date for analysis of system capabilities and requirements.

Assistant Vice President - Technology Support Group MFL, Inc.

April 1999 – July 2000

Manager – Structured Network Cabling System

MFL, Inc.

July 1995 – March 1999

Technical Support Engineer - Cabling Infrastructure MFL, Inc.

April 1993 – June 1995

TECHNICAL RESPONSIBILITIES:

Systems Engineer

Designer and Implementer

MIS Administrator

Quality Control/Quality Assurance Engineer

SCOPE AND RESPONSIBILITIES

Design of Structured Cabling System in both voice and data communication cover a wider spectrum in the implementation of Horizontal Subsystem, Distribution Subsystem, Work Area Subsystem, Riser Backbone Subsystem, Equipment Room Subsystem, Administration Subsystem, and Campus Backbone Subsystem; in compliance with the cabling standards.

Supervision for Cabling Implementation such as roughing-in works, such as conduit, box and main distribution cabinet installation.

Underground distribution works such as cabling in trench and in cable tray communication works from roughing-in works up to finishing works.

Installation of various types and brands of Fiber Optic, Shielded/Unshielded Copper cables and peripherals.

Cable termination, labeling and testing

Installation of grounding system

Local Area Network Commissioning

LAN configuration and installation of workstation. - - IP/IPX configuration, and other network services.

LAN/WAN equipment installation that includes Hubs, Bridges, Switches, Routers, Remote Access Servers and Modems.

Fine tuning of network connection and configuration.

Maintains, troubleshoot and evaluates performance of company’s network system on a regular basis and recommends any improvements.

The above scope and responsibilities were applied to the following private sector: Aviation & Airlines; Broadcasting; Banking Industry; Educational Institution; Financial Corporation; Food Industry; Information Technology; Insurance Companies; Manufacturing Industry; Medical Institutions; Oil Refineries; Pharmaceuticals and Telecommunications Industry.

TRAININGS:

AT&T Systemax PDS-Design and Engineering Training

AT&T Systemax PDS-Installation and Maintenance Training

IBM Networking Products Training

ACC Internetworking/SNMP Training

Xylan ATM Switching

Siemons Cabling System, Certified Installer Training in System Designer

Siemens PABX Certified Installer

Cisco Systems, Inc. Networking products, Installation and Configuration EDUCATION:

Computer & Electronics Engineering Technology

ITT Technical Institute

Phoenix, AZ

Bachelor of Science in Computer Engineering

Central Colleges



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