Service Professional Experience

Cherish N Hill

*** ****** ***

Baltimore, MD ****2

Contact: 443-***-****

Email: ************@*****.***

Career Objective:

Candidate with a pleasing personality and ability of handling stressful situations involved in the hotel industry, seeks to work for a reputed hotel as a hotel guest service agent.

Summary of Qualifications:

Extensive knowledge of all the important hotel procedures and rich experience as a hotel guest service agent

Commitment to the utmost customer satisfaction and ability to provide prompt service to the guests

Excellent management skills which help in dealing with the hotel staff

Impressive personality and acquired mannerism which help while greeting and communicating with customers

Ability to work with same efficiency even under stressful conditions

Professional Experience:

Pier 5 Hotel, Baltimore, Maryland August 2016 - till date

Guest Service Agent

Responsibilities Include

Greeting guests in a courteous and friendly manner

Getting the required formal information from the customers and making entries in the hotel official records

Asking customers about their requirements and telling them about the facilities available

Coordinating with the members from other departments for the smooth on goings of hotel work

Maintaining cleanliness at the Front Desk and areas surrounding it

Attending phone calls and answering customers' queries regarding reservations and hotel services and facilities

Answering phone calls, giving directions to the attending staff and providing information to the customers regarding hotel facilities and services

Processing the reservation requests in person, via phone as well as internet

Catering to the needs of customers and ensuring the best prompt service to them

Giant Food Pharmacy, Baltimore, MD January 2014 - August-2016

Pharmacy Technician/Cashier

Responsibilities Included:

Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.

Adhere to all company, state and federal policies, laws and regulations including HIPAA and Pseudoephedrine sales.

Finalize sales using cash register according to established procedures including the Point of Sale Policies.

Transcribe data from prescriptions accurately to generate a custom label for the customer

Assist with maintaining proper inventory levels by order, receiving, socking and rotating drugs and other supplies per company policy and procedure

Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.

Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.

File written prescriptions daily.

Maintain a neat and clean work environment to ensure company and government requirements are met.

Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: search for patients and profiles, determine dates of fill and pick-up, determine prescriptions sent to Central Fill, quote cash prices of prescriptions, check on-hand counts of medications,

enter invoices.

Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.

Assist in the execution of all company initiatives and programs.

Assist team members with tasks to ensure department runs efficiently

Education:

High School Diploma

References available upon request

Contact this candidate