Customer Service Sales
Resume:
CHETANA NARASIMHA GAONKAR
E-Mail: *****************@*****.***
Mobile: 953-***-****
Career Objective:
To consistently meet and exceed expectations in a high performance work place, take up challenging roles, willing to learn new concepts, Lead and contribute towards the organization goals and objective.
Work Experience:
Company : Hewlett-Packard – Nov. 25th,2015-3rdAug. 2016
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. HP is leading a strong financial position to extend its leadership in traditional markets and invest in exciting new technologies.
Designation: Process Associate
I had associated with Hewlett-Packard Global e-Business Services (HP – GBS) from Nov 2015 to Aug 2016. I worked as Process Associate in APJ Spot deal, under Pricing Support Operations, which offers special pricing discounts on HP products to customer.
Work details:
Perform Deal /Claim Validations and partner communication.
Supports day-to-day pre-sales Deal registration/pricing (e.g., deal creation and modification) and reporting of customer issues (e.g., specialized product builds, performance reports);
handles multiple customer segments with low complexity.
Helps resolve minimally complex customer issues (e.g., Deal status, pricing) and proactively follows-up to assist external-facing customer service representatives.
Resolves open deals (backlog) report issues of low complexity.
Helps resolve Deal issues for all product lines using basic subject matter knowledge.
Enters sales data in a timely and efficient manner, maintaining documentation and records.
Handles several customer accounts that have low importance.
ACADEMIA
Year
ACADEMIC PROFILE
INSTITUTION
Marks
2015
MSc Physics
(Spectroscopy as specialization includes laser optics and instrumentation)
KARNATAKA UNIVERSITY DHARVAD
73.42%
2013
BSc
(Physics, Maths, Chemistry)
M. M. Arts and Science College, Sirsi
87.14%
2010
PUC Science
M.E.S PU College, Sirsi
64.50%
2008
SSLC
Government High School, Kalleshwar
87.04%
TECHNICAL SKILLS:
Operating Systems: Windows XP, Vista & Windows 7 & 8.
MS Office (Word, Excel and PowerPoint).
HTML
C,C++ programming, Fortran programming
ECLIPSE Tool
OTHER SKILLS:
Handling spectrometers and analysis of Spectroscopic data
Photographic film record and analysis.
PROJECT DETAILS:
Project Duration – 6 Months
Experiment and project report given on Vibrational Analysis of Second Positive System of Nitrogen Emission Bands Using A Home Built Experimental Set Up.
Applications of the project:
Electronic engineering
To measure a vibrational energy, transition energy and quantum mechanical behaviour of an atom
Metal surface treatment for super-hard coating
To solve many fundamental problems related to environmental issues
Leading to a LASER spectroscopy, applicable in construction of Nitrogen laser
PERSONAL SKILLS:
Positive Attitude, Determined, confident.
Taking initiative, good negotiation and quick learner.
Hard Working and Sincere.
Good decision making, analytical and communication skills.
Managing time.
Team bonding.
To solve the given work with innovative ideas.
Hobbies: Reading scientific as well as social books, listening Music, writing poems and articles,
playing chess.
PERONAL DETAILS:
Date of Birth: Date of Birth: 14th January 1992.
Language Known: English, Hindi, Kannada
Permanent Address: D/o: Narasimha Gaonkar
At & Po: Kalleshwara
Tq: Ankola (NK)
Pin: 581314.
Address:
PLACE: BANGALORE
DATE:
Chetana Gaonkar
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