Anthony B. Yacobacci

*** ****** *****

Winder, GA 30680

Cellular Phone: 678-***-****

Email: ac00bn@r.postjobfree.com

http://www.linkedin.com/pub/anthony-yacobacci/3a/246/230

OBJECTIVES

A career in IT, computer hardware, printer and software support.

EXPERIENCE

Enterprise support with windows 7, 8, 8.1 and 10. Print server support setting up printers and adding them to Group policy.

Active directory adding users and assigning groups along with setting up Organizational units, setting and resetting passwords.

Submitting Change managements including all documentation necessary for change control and advising committee.

Experience with Allworx PBX phone systems; adding phones and setting up extensions.

Experience with Apple Hardware, IPhones and IPad configurations and Android phones and tablets network configurations and VPN

I have organized, planned and implemented preventative maintenance schedules for all IT equipment at my current job for PC's, Laser printers and thermal transfer printers. Delegating responsibility in a quarterly rotating schedule to junior technicians for all departments within the facility.

I have expert knowledge in repairing Laptop PC’s. Replacing all components from LCD’s, Motherboards, Processors, Memory, Hard drives etc. Brands I am familiar with are Dell, HP, Lenovo, Acer and Toshiba.

I have extensive experience using Symantec Norton Ghost and Acronis imaging software for Backups and restorations of PC’s and Laptops.

My previous ten years of employment have been supporting computer hardware and software, installing and configuring network printers, ID system software with an emphasis on security and interoperability between platforms. Implementing biometrics and other forms of authentication. Troubleshooting software issues, computer hardware and electromechanical issues that may be associated as well. Printers include: Datacard, Fargo, Zebra, Dymo, HP and Canon.

Strong background in RF technology and working with Symbol/Motorola RF scanners; installing OS and configurations.

Virtualization using VMware ESXI and Vsphere; Conversion physical to virtual servers and deployment in an enterprise environment. Configuration of VMware Horizon View on local PC’s.

I have used Linux and Windows based software to diagnose and identify network issues and monitor activity.

Experience with Apple Hardware, IPhones and IPad configurations.

Certifications

A+ certification.

Network+ certification.

IT assistant support technician certificate.

Currently Pursuing Microsoft certifications MCITP

EDUCATION

IT Assistant support technician, Networking

CentralGeorgiaTechnicalCollege, 2004- 2007

*With electives in Helpdesk and Website Design

PROFESSIONAL EXPERIENCE

10/2015 to current: Field service engineer; Team Lead/managed IT support

Gwinnett Medical Group(Altuscio Networks), Lawrenceville, GA

Remote and onsite support for Medical practices in Gwinnett Medical Group.

Support of customer systems and software Gemms, NextGen and cardiac sciences.

Network troubleshooting of Cisco Access points, wired connections and Bluetooth devices. PC and laptop support along with tablet and android/ios support as well.

Active directory user accounts and Computer accounts set up and change along with print server support and change. Use ConnectWise and Footprints ticketing systems to track service. Physical to virtual server migrations for cardiovascular group using VMware ESXi. Printer deployment by Group Policy and setting up these printers in a server 2008 and 2012 environment.

9/2014 to 10/2015: Tier 1 one and Tier 2 Managed IT/Printer support

Milner Technologies INC, Norcross, GA

Remote support for customers, Server, desktop and printer support.

Setup printer scan to network; folder and scan to email, troubleshoot network issues, firmware issues and printing issues. PC support for Windows 7, XP, 8 and 8.1. Use ConnectWise as ticketing system and LabTech for managed services. Also used TeamViewer and Bomgar for remote assistance and set up.

7/2010 to 9/2014: Senior IT Helpdesk support.

Systemax/TigerDirect warehouse, Jefferson, GA

Provided phone support for end users, answered trouble tickets issued by management for technical support. Installation and configuration of hardware and software, Computers, laptops, printers and Motorola RF Guns/Intermec Bluetooth guns. Network troubleshooting DNS, DHCP and physical connections at the devices.

Active Directory support resetting user's passwords and setting users up in various enterprise level server based applications for production. Access control administration using Win-Pak software to create access for users, set access controls for entry and schedules. Use web based trouble ticket system to log issues and resolutions.

8/2007 to 7/2010: Field Service and Support Technician.

Bridgeway Solutions, Norcross, GA

Open and close service calls, repair and maintenance of Customer Printers, installations of Datacard software and all components used for ID solutions including but not limited to: Driver installations, database connectivity, database creation, project creation, printer installation, Troubleshooting of host PC’s, reinstallations of projects on host PC’s.

Bridgeway Solutions, Charlotte, NC

2/2007 to 8/2007: Store manager

Flatrock BMG, Eatonton, GA

Retail sales, Shipping and Handling, Complete financial tracking of business expenses, purchases and deposits. Customer Service, Computer repair, both commercial and residential.

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