Customer Service Project Manager
Resume:
Donald O. Abraham
Alta Loma, CA 91701
Home: 909-***-****
*******@***.*** Cell: 909-***-****
.
CALIFORNIA STATE GENERAL CONTRACTORS LICENSE # 926264
SUMMARY
After years of residential home building, I'm looking for a
superintendents career helping a company grow and profit in the future. I
have trained employees of all skill levels, developed a training program. I
managed budgets for jobsite cost, and how to reduce those costs, while
delivering great customer service and a quality product.
PROFESSIONAL EXPERIENCE
CYRISTAL COVE LLC.
SUPERINTEDENT
april 2012 to December 2012
Schedule subcontractors on jobsite, walk quality and walk inspections on a
11,400square foot home.
COLORADO STRUCTURES INC.
COMERCIAL SUPERINTEDENT
AUGUST-2011 TO APRIL 2012
FRESH AND EASY SANTA BARBRA
Respociblities: scheduling of sub trades,walking quality,inspections, off
sites, on site utilities
WEST COAST RENOVATIONS
Project Manager
AUGUST-2009 to DECEMBER -2011
Managed and scheduled work on up to 25 REO's at a time. I managed a total
of 45 REO's located all over
Southern California. Created budgets, created spread sheets for managing
costs, helped choose color schemes, flooring selections. Helped develop
changes in floor plans, to modernize homes. Managed general contracting
project, A channel lining project in Temecula.
CENTEX HOMES, Corona, CA 2001 - 2008
Area Construction Manager-Fox and Jacobs Brand 2005 - 2008
Managed up to 6 neighborhoods with 500 homes being constructed a year.
Managed budgets for all jobsites. Managed up to 25 superintendents of all
levels of experience. Taught the technical training class.
. Monitored customer service claims on each jobsite.
. Oversaw the schedules and adherence.
. Ensured compliance of all regulatory compliance, SWPP, OSHA and AMQD on
all jobsites
. Walked quality of homes weekly on all jobsites.
. Responded to homeowner complaints.
. Developed spreadsheets to track budgets at the jobsite level
. Tracked requests for service items, looking for problem areas
. Participated in weekly production meetings.
. Hired and fired employees and wrote reviews of all employees.
. Developed budgets for each site.
. Overlooked floor plans for the Fox and Jacob brands
. Developed a training program for all Centex field managers. Witch cover
the building of homes, OSHA regulations, SWPP and AMQD plans and
requirements.
Superintendent 2001 -2005
Managed and trained Assistant Superintendents, managed and coordinated all
aspects of construction of homes, monitored quality of homes, managed
customer service claims, handled customer service complaints, scheduled
subcontractors, met with homeowners through out the buying process,
maintained models, walked all inspections, monitored all aspects of SWPP
plan including inspections, reporting and maintenance. OSHA requirements
and AMQD standards
JOHN LAING HOMES, Irvine, ca. 1989 - 2001
(Now W.L homes)
Superintendent 1998 - 2001
Managed and scheduled jobsite; managed and trained Assistant
Superintendents; managed quality in homes; managed offsite with in the
tract; walked all inspections; scheduled subcontractors; ensured quality of
homes; took jobsite from dirt to finished neighborhood for multi-family and
single family homes.
Assistant Superintendent 1995 - 1998
Assisted the job superintendent in scheduling jobsite, walking inspections,
dealing with subcontractors. Walked homes for quality, made lists for
subcontractors and sent them out and followed-up until complete for multi-
family and single family homes.
Customer Service 1989 - 1995
Received and completed customer service requests in a timely manner on
multiple jobsites. Scheduled subcontractors to do the work.
ADDITIONAL EXPERIENCE
MJH ELECTRIC, Upland, CA
Commercial and industrial jobs. 1987 to 1989
STARK CONSTRUCTION, Montclair, CA
General contractor - commercial 1984 to 1987
MERVYNS DEPARTMENT STORE,
Receiving Manger 1982 to 1984
EDUCATION
University of South Dakota, Vermilion, SD
Citrus College, Glendora, CA
Chaffey College, Rancho Cucamonga, CA
Alta Loma High School
AWARDS
(2) JD Power Awards For Customer Service
(3) National Survey Systems Customer Service Awards
Superintendent of the year (Laing Homes)
SPECIAL TRAINING
OSHA Sharp Program
Osha training (Completed 8,10 and 30 hour class.)
First Aid Trained
SWPP Trained
South Coast Air Quality Management Training
Centex Homes Mold Remediation
Centex Homes Management Development Training
Centex Homes Field Manager Training Course
Centex Homes Tech. Training Class
Word, Excel and Outlook
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