Customer Service Technician
Resume:
Jeffrey Ozmar
************@*****.***
Objective
To better myself, and your company with the knowledge, and hands on experience I have
as an electronic engineering technician. I can use my friendly personality, along with my
exceptional common sense to work with other employees, and make everyday task run
smoother. All the while engaging in new challenges, and learning experiences with a
positive attitude.
Professional Experience
Computer Technician at Arrow Electronics 2011-2013
My obligations, and duties included, but were not limited to, discovering the assets, and
basic needs of our clients. This included inspecting all of the components of our clients
laptops, and desktops. Components included,, the hard drive, ram, motherboard, optical
drive, and CPU. My duties at Arrow Electronics also included upgrading any components
that did not meet specification requirements. All client CPUs that I serviced then went
through a testing phase, and a cleaning phase, that exceeded customer satisfaction.
Gaming Technician at Play'N'Trade 2011-2011
My obligations, and duties included, but were not limited to, serving our clients with
exceptional customer service, and repairing their gaming systems. This included
inspecting our clients electronic systems, and repairing any damaged or missing
components. Components included, speakers, laser eyes, optical drives, and screens. All
client electrical systems that I serviced then went through a testing phase, and a cleaning
phase, that exceeded customer satisfaction.
Stocker at Kroger 2010-2011
My obligations, and Duties included, but were limited to, serving our customers with
exceptional customer service, as well as a great, and friendly personality. This included
keeping the shelves stocked, the floors cleaned, and the products on the shelves in their
respectful places. Maintaining safety, and cleaning procedures were also apart of my
everyday duties.
Host at Shoney's 2009-2010
My duties, and obligations included, but were not limited to, greeting customers with a
smile, and providing great customer service. This included seating the customers,
providing them with information, the wiping down of tables, the sweeping of floors, and
cleaning the bathrooms.
Certifications
A+-In process
Network+-In process
Education
ECPI College of Technology 2009-2011
Graduated with an Associates Degree in Electronic Engineering Technology
GPA 3.4
Learned technical terms, and formulas
Had hands on experience with capacitors, computers, and circuit boards
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