Customer Service Manager

MADELINE OLIVARES

.

**** ****** **** *******, ** 32833

Cell: 407-***-**** - ************@*******.***

Objective

I am a highly accomplished, results oriented and dedicated individual seeking to utilize

my skills and experience to contribute your organization’s growth and objectives. I work well

with others while also working efficiently on my own. I am a self-motivated individual with

great leadership skills and always challenge myself and my team to do better each day. I am a

quick learner with a great deal of ambition, and am always up for a challenge.

Summary of Qualifications

• 5+ years of customer service.

• Great ability to effectively communicate.

• Extremely productive in a high volume, high stress, environment.

• Self starter with a can do attitude, and an eye for detail.

• Excellent ability to communicate clearly and concisely, verbally and in writing.

• Remarkable ability to establish and maintain long-term customer relationships, building trust

and respect by consistently meeting and exceeding expectations.

• Strong ability to work effectively with other employees and external parties.

• Sound ability to perform basic mathematical calculations, balance and reconcile figures,

punctuate properly, spell correctly and transcribe accurately.

• Excellent skill in organizing and prioritizing work activities.

• Bilingual (Spanish & English)

• ServSafe certified.

• Notary Public of the State of Florida.

Professional Experience

Burger King Corporation

Orlando, Florida

2007 - 2011

Assistant Manager

• Manage financial controls, operations, people development, customer service and

compliance across shifts for desired restaurant outcomes.

• Direct efficient and accurate preparation and sale of products for prompt customer

delivery within the established speed of service guidelines.

• Motivate and direct team members to exceed customer expectations with food and

friendly service in clean surroundings.

• Supervise and train team members on stations, products, processes and policies.

• Manage cash control/security procedures and implement marketing plans, maintain

inventory, manage labor, and apply financial reports across shifts to enhance

restaurant results.

• Enforce compliance with government regulations, Market Policy, employment laws,

food safety, National Security Policy, operations and policies and procedures relating

to all restaurant activities across shifts.

• Recruit, select, hire and retain effective team talent. Counsel and discipline team

members as necessary.

Amscot Financial

Orlando, Florida

2011 - 2012

Co-Leader

• Comply with State, Federal and Company Laws.

• Provide outstanding customer service.

• Receiving and distributing inventory.

• Reconciling and balancing all cash and checks.

• Help Branch Leaders accomplish branch goals.

• Grow the business over last year and maximize sales.

• Best use of human and physical resources.

• Manage the branch labor and supply cost.

• Manage return item expenses and collections.

• Training and Leadership Development of all team members.

Education

• Valencia Community College

2007 – 2010 (did not graduate)

AS. To BS. Business Administration

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