Project Manager Management

Mitabh Patel

**** ******* **., ***. ** Hyattsville, MD 20783 630-***-**** ******@*****.***

EDUCATION

Robert H. Smith School of Business, University of Maryland, College Park, MD May 2013

Master of Business Administration; Focus Area: IT; GPA: 3.8; GMAT: 700.

Graduate Assistant: Managed school-wide CRM (SalesForce.com) implementation project involving gathering and mapping

requirement from various departments, creating implementation strategy, and evaluating proposals from vendors.

Student Consultant, Streamlined Embedded Technology: Conducted target market research and analyzed the market value of

their product to create a Business plan that can help the firm to obtain SBIR loans.

Graduate Assistant, Decision, Operations, and IT Department: Worked with FAA and Boeing to investigate the impact of a

new positioning system on scheduling flights and to model predictability of block time in the airline industry.

Illinois Institute of Technology; Chicago, IL 2008

Masters of Science, IT Management; Focus Area: Project Management; GPA: 3.8.

Illinois Institute of Technology, Chicago, IL 2005

Bachelors of Science, Computer Engineering.

PROFESSIONAL EXPERIENCE

Camp Easy, McLean, VA (An online platform for camp and parents to interact) June 2012 – Aug 2012

Consultant

Analyzed firm’s operations and gathered requirements from Sales and Marketing team to customize SugarCRM.

Constructed summary and detailed version in SugarCRM on all campaigns, lead, prospect, opportunity, pipeline, account and

revenue activities.

Evaluated Tableau to implement CampIntelligence, an analytical system based on data tracked on company’s online platform.

Streamlined lead generation process thereby improving quality and reducing turnaround time in the process.

Shakti Informatics Private Limited, Chicago, IL (An IT resources firm) April 2008 – Dec 2011

IT Project Manager

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and

other organizational objectives.

Defined and initiated projects, and assigned Project Managers to manage cost, schedule, and performance of component projects,

while working to ensure the ultimate success of the project.

Used multiple methodologies (Agile and Waterfall) depending on project specifics and client goals, creating detailed project road

maps, plans, schedules and work breakdown structures.

Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment

work, and the application of technologies to business.

Fostered customer loyalty by ensuring that customers fully utilize the value of our solutions and services.

Implemented processes that helped the company attain CMM level 2, resulting in 10% project turnaround time reduction.

Created an account management system to track client and project matrix including proposals, project resources, and budgets.

Americall Group Inc., Naperville, IL (A Call center group owned by Teleperformance Group) June 2005 – April 2008

IT Project Manager

Worked as a liaison between IT partners, leadership and client organizations to design flexible solutions that supports frequent

User interface and functionality changes.

Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.

Automated reports and processes to minimize manual intervention and increase turnaround time thereby reducing data error rate

and increasing efficiency by 15%.

ADDITIONAL INFORMATION

Application Proficiency in: SAS, SPSS, SQL, Oracle, Cognos, Informatica, SSRS, SSIS, MS Access, MS Office, SugarCRM,

SalesForce, Microsoft Dynamics CRM, Tableau, MS Project.

Programming Languages known: C, C++, Java, .NET, Ruby on Rails.

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