Customer Service Quality Control

Edgar Guerrero

*** ********* **

Clayton, NC ****0

Home Phone: 919-***-****

Mobile Phone: 201-***-**** Email: ************@*****.***

OBJECTIVE: Seeking a challenging position that will allow me to

gain experience

and expand my education through higher learning.

To be a

collaborative member of an organization where I can grow and have

room for advancement.

QUALIFICATIONS:

My contribution in a team setting has permitted

me to acquire skills that have not only helped

me mature at work, but also interpersonally.

I am a sharp-minded, assertive and dedicated

candidate that works well under pressure.

EDUCATION:

Becton Regional High School 1999-2003 High

School Diploma

Bergen Community College 2005-2006 Pursuing Degree in Electronic Engineering

EMPLOYMENT:

April 2012- July 2012 Progress-Energy of the Carolinas

Customer Service Associate: Successfully and satisfactorily complete GBS training and receive certifation. Ascertain customer's needs and provide resloutions for customer's particular needs.

Positively align with customer's needs while providing objective solutions to resolve customer needs within one call.

Tipper Tie Inc. August 2010- January 2012

Assembler

Properly assemble packaging equipment through use of calipers, micrometers, bench grinders and various hand tools according to blue print and schematic specifications with use of hand tools, calipers, and micrometers.

Uphold Six Sigma and ISO standards during build.

Universal Hospital Services, Morrisville, NC March 2008-March 2010

Customer Service Technician

Responsible for proper inspection, maintenance and calibration of medical equipment such as infusion pumps, enteral pumps, ventilators, Bipap, Cpap, Low air-loss mattresses, and bariatric beds.

Target Corp, Garner, NC October 2007-March 2008

Assets Protection Specialist

Responsible for reducing theft in the store by means of securing high theft items and monitoring high theft areas.

Cobalt Plumbing, Clayton, NC August 2006 - February 2007

Apprentice Plumber

Trained in procedures for proper plumbing installation.

Maintaining a clean work area free of debris and any objects that may be a hazard.

Contributed in an assistant capacity in various plumbing projects.

C & M Shade Corp, Hackensack, NJ August 2004 - August 2006

Shipping Clerk

Responsible for quality control by maintaining productivity logs.

Packaging finished product for proper shipping.

Receiving shipments.

Training of new recruits in safe shipping to prevent damage of the product.

SKILLS

Windows XP, Microsoft Office, Internet Explorer, Netscape Communicator, Typing 50 wpm

Bilingual Spanish

Conversational Portuguese & Polish

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