Customer Service Sales

Christopher J. Wong

**** ***** ******, *** *********, CA 94122 ( 808-***-**** (

*******@*****.***

OBJECTIVE

I am seeking an entry-level administrative position where I can leverage my

customer service and sales experience, utilize my college degree, and apply

the knowledge and skills from my internship in China to continue my career

development.

EDUCATION

University of California-Berkeley

Extension January 2013-present

Project Management Certificate

Program December 2010

Golden Gate University

Bachelor of Arts in Business

Administration

EXPERIENCE SUMMARY

. Eight years of customer service and six years of management experience

in exceeding store sales targets within the retail food and finance

industries

. Strong interpersonal communication skills with customers and team

members

. Utilizing my college degree to conduct business administrative tasks

such as processing payroll, creating schedules, assessing weekly and

monthly numbers, marketing new promotions

. Providing quality customer service to create a loyal customer base

. Successfully adapting to new work environments

. Working proficiency with Microsoft Office products such as Word,

Excel, PowerPoint

PROFESSIONAL EXPERIENCE

NETSWITCH TECHNOLOGY MANAGEMENT October 2012 - June 2013

Administrative Support -South San Francisco, CA

. Primary responsibility is to ensure our organization operates

effectively and efficiently

. Require to communicate with all level personnels and clients to

provide the support they need to manage human resource effectively

. Efficient with Microsoft Office 2011 (such as Word, Excel, PowerPoint,

SharePoint and CRM)

WELLS FARGO May 2011 - March 2013

Teller - San Francisco, CA

. Identify and make sales referrals that exceed sales goals every

quarter

. Provide excellent customer service - Named top performer for 2011 in

SF Bay

. Cross-sell bank products to meet customers' financial needs

KABAM January 2011 -

March 2011

Administrative Assistant Internship - Beijing, China

. As a member of the recruiting team, coordinated all activities to

support talent acquisitions.

. As a member of the player experience team, conducted competitive

analysis for the multi-player social game: Mini Kings

STARBUCKS COFFEE September 2004 - July 2012

Assistant Store Manager - Daly City, CA

. Managed and mentored staff members to become proficient partners

. Maintained Just In Time (JIT) inventory levels of all items required

in the store

. Resolved escalated staff and customer service issues

. Reported on in-store promotions and financial performance results to

corporate management teams

Shift Supervisor - San Francisco, CA/ Daly City, CA

. Allocated staff and resources to ensure adequate customer service

levels

. Responsible for cash management records

Contact this candidate