Quality Assurance Analyst
Resume:
RORY ROBINSON
Apt. ***
Arlington, VA 22206
*********@***.***
SUMMARY
I.T. professional with expertise in Product Quality Assurance discipline encompassing Hardware
and Software systems, advocating process improvement employing methodologies such as
System Development Life Cycle (SDLC) and compliance to principals of ISO 9001 requirements,
Demonstrates effective teamwork-skills and leadership qualities applying to a cross-section of
businesses, Effective project manager with strong communication skills.
TECHNICAL SKILLS
Testing Tools
HP Application Lifecycle Management (ALM) v11.0, Serena Business Manager, Merant
Tracker, Borland StarTeam 2008 R2, ClearQuest,
Application Packages
Documentum ECM System, Lawson 7.2.3, PeopleSoft 8.4, Periphonics ATS (Automated
Telephone System) 3.1.4, Clarity
Databases /DB Tools
ADABASE, SQL, Informatica /Data Mart, Oracle 11g
Desktop Applications
Microsoft Office, Access, Outlook, Excel, PowerPoint, Word, Lotus Notes, Google Mail
Trained in ITIL (Information Technology Infrastructure Library) best practices
PROFESSIONAL EXPERIENCE
Lockheed Martin, GSA FAME 2011 – Mar 2013
Sr. Test Engineer
Supported testing activities for Contract Administration (CA) on the web services applications
System of Records (eOffer/eMod, SWS, ORS & FSSOnline) and City Pairs a travel
application used by federal agencies
Created test scripts, performed functional and regression testing for new releases addressing
problems/defects and validating any maintenance or enhancement made to the application
Coordinated testing activities on the Documentum Enterprise Content Management System
Application (ECMS) supporting quarterly releases and new initiatives for GSA FAME
Performed System and Regression testing as defined in the System Development Lifecycle
Identified defects and monitored resolution via defect tracking tool (ALM)
Composed System Test plans and Test Analysis reports to outline the testing effort and
summarize results for client
Interpreted requirements into test cases and converted those cases into test scripts
Contributed input for new On-boarding document for CA testers outlining procedure for
requisitioning an application or service
TIAA-CREF, Financial Services Provider 1997-
2009
1
Sr. Quality Assurance Analyst
• Managed staff of (4) consultants providing QA Testing Services for corporate business users
providing production support and end-user testing
• Steered the QA testing effort including test planning, overseeing functional and non-functional
testing, and User Acceptance Testing
• Established cost estimates to comply with requirements for corporate initiatives such as
Human Resources Data Mart/Warehousing and Service Now
• Coordinated system/acceptance testing to measure system functionality to business
requirements for Human Resources and Payroll successfully implementing the Lawson
Payroll (client-server) application including third party vendor exposure, administering to
7,000 employees
• Directed effort to test the AML (Anti-Money Laundering) application for Compliance business
user to meet OFAC mandate on financial services providers
• Spearheaded testing of the Next Generation of Personnel Annuity products successfully
coordinating mainframe batch execution and synchronizing data files
• Conducted test team meetings and presented status reports to management and business
audience
• Monitored code migration into test libraries and Production environment using version control
application Quest STAT facilitating configuration management
• Coached and developed staff (onshore & offshore) through knowledge transfer of various
applications and test environments
• Served as member of QCIC (Quality Center Interface Committee) providing a metric report
measuring effectiveness of the Quality Center tool
WTVR - CBS Network Affiliate, Richmond, VA 1996 –
1997
Broadcast Engineer
• Completed internship program for maintenance and technical operation of various video
recorder formats, satellite and microwave equipment relating to television broadcasting
• Assigned Lead Engineer for live (2) hour broadcast, responsible for technical integrity
• Operated Master Control during program broadcasts and performing production work
• Established satellite and microwave feeds in preparation for airing
• Organized collection and setup of assets in preparation for remote broadcast for Author
Ashe Memorial dedication and New Years Eve Gala
• Received commendation from Chief of Engineering for work performed during live remote
telecasts (i.e. Election Day coverage)
Unisys /Paramax Corporation, Defense Systems 1981 –
1995
Test Engineer (1981-1990), Program Manager (1991-1995)
• Established Product Quality Assurance Program Requirements for the Trident II Full
Scale Development & Production Program
• Served as liaison between US Navy and subcontractors for the Navigational Subsystem
Program
• Designated representative agent for the Department of Defense approving sell-off of
hardware components and end-user testing of software program changes
• Assembled and directed audit teams commissioned to determine a subcontractor’s
compliance to Product Assurance requirements, compiled Audit Summary Reports and
presented findings to Management
• Received acknowledgement from government evaluators and upper management for
effective audit evaluation
• Monitored several contracts producing the MK 92 Fire Control System employed on naval
frigates for various customers (US, Saudi Arabia & Taiwanese Navies), delivered on schedule
and within budget
2
• Managed $9 million budget for 72 member staff, consulted with management and staff to
monitor progress against work plans, directed account charges, forecasted fiscal
requirements
• Streamlined efforts to develop RFQ’s (Request for Quotes) from various departments into
competitive proposals, established work breakdown structures to facilitate the measurement
of task completion and reimbursement, ultimately winning $1 million contract
EDUCATION
Boston University, School of Engineering
Software Quality Assurance, Learning Tree, 12/2000
Rational ClearQuest Administration, Rational University, 8/2001
System Testing & Quality Assurance Techniques, New Instruction, 9/2004
ITIL Service Workshop, TIAA-CREF, 6/2006
ITIL Foundation Class, TIAA-CREF, 7/2008
Clearance Status: Public Trust
3
Contact this candidate