Customer Service Management
Resume:
Jeremy Stoltenberg
**** ***** ***** **. ************, SC 29680 319-***-**** ***********.******@*****.***
Objective
SCCM Desktop Architect position that allows me to bring my knowledge of automation to a broader Information
Technology community. Seeking a position that presents new challenges with higher focus on the site
management and infrastructure elements of Information Technology.
Skills Summary
Project Management Enterprise Mobile Device Configuration
• • •
Installation Automation Software Personnel Management
• •
Small Group Training Customer Service Professional Presentations
• • •
Desktop Support
•
•
Professional Experience
2007 - present University of Iowa Iowa City, IA
• • •
•
•
Manage over 1000 faculty, staff, and student desktop computers. Create images for student lab
•
and classroom environments that are deployed via SCCM. Use Microsoft System Center Configuration
M anager to keep an up to date enterprise environment that ensures licensing compliance, homogeny,
and security. Customize installation packages using vbscript and Powershell for automated deployment
v ia SCCM. Create and deploy Group Policy Objects to ensure SCCM client works as intended.
I mplemented procedures for management of remote computing assets. Train staff on proper use of
equipment to maintain H IPAA and FERPA standards. Manage student workers to advance their
k nowledge of our systems to help them become better assets to the College. Troubleshoot and remedy
advanced technical issues of the users to minimize their downtime. Troubleshoot and configure mobile
devices for all levels of users. Advise staff on purchases of new hardware to maximize value of grant
f unds. Worked on multiple committees whose focus was to disseminate information about new services
and technologies to the greater University of Iowa IT Admin community. These groups were vital to the
community since there were many separate IT groups in addition to central IT that provided the
backend for many core services.
•
Accomplishments
•
Project lead on the team that planned, tested, and implemented policies and procedures to keep
•
l aptops and remote systems that don’t connect to the domain regularly patched and updated
Project lead on migration from SCCM 2007 to SCCM 2012
•
Project lead on power saving policies and procedures for our student computing areas
•
•
•
•
2007 Tech Team Davenport, IA
• • •
Page 1
•
•
Assisted with the management of Microsoft Active Directory for over 2500 users in a Windows
•
Server 2003 environment; including new accounts, distribution lists, security groups, and other Active
D irectory related objects. Managed user access control lists for file and folder permissions on networked
shares. Responsible for the management, and creation of Microsoft Sharepoint Services websites for
end users in the environment. Provide desktop support services including Microsoft Outlook, Word,
Access, Excel, and PowerPoint t roubleshooting. Also provided desktop support for other various
software titles. Provided support and t roubleshooting on Windows 2000/XP operating systems and
software daily over the phone with many different customers from all over the world including eastern
E urope and China further advancing my communication skills with technology related issues. Provided
support for desktop sharing and video conferencing technologies.
•
•
•
•
Professional Experience, continued
•
•
2005 – 2006 Total Tech Davenport, IA
• • •
•
•
Worked with a small group of IT professionals to provide support and services for various
•
customers. Worked to develop new customer relations by calling and visiting area businesses to offer
our technical capabilities. Specialized in administering network firewalls and setting up security on
both wired and wireless networking technologies mainly in the Cisco line of equipment. Responsible for
p roviding various customers with application and desktop support including various Microsoft Office
p roducts, and various other applications. Provided desktop support with standard computer
peripherals including printers both local and networked, scanners, and other computer hardware.
P rovided assistance to customers on choosing technologies to purchase for networking, desktop
computers, and server hardware. Provided security auditing and consulting.
•
2004 – 2005 T D F Corporation Rock Island, I L
• • •
•
•
Worked with an office of technology experts to maintain security on a Department of Defense
•
i nstallation enforcing the strictest of all standards for security measures. Managed and performed
t roubleshooting on a network of 180 layer 2 and 3 switches, including the administration of a Cisco PIX
535 firewall that functioned as the sole firewall protecting 6000 users. Worked as the primary engineer
and analyst for the installation’s wireless infrastructure. Administered and supported site-to-site VPN
t unnels between multiple DOD bases using Cisco VPN Concentrators. Assisted with the migration of
Jeremy Stoltenberg
1305 Arbor Keats Dr. Simpsonville, SC 29680 319-***-**** ***********.******@*****.***
6000 users from a Novell Netware infrastructure to a Microsoft Active Directory implementation on the
i nstallation. Assisted with the management of Windows Server 2000 and 2003 systems.
Software Experience
Active D i rectory Services Cisco VP N software M icrosoft Exchange
• • •
Adobe P remiere 7 M icrosoft Office 97-2013 Adobe Photoshop CS2-
• • •
CS6
Windows 95 – Windows 8 M icrosoft SMS 2003 M icrosoft SCCM 2007
• • •
M icrosoft Server 03 & 08 Windows Terminal M icrosoft SQL
• • •
M icrosoft Server 2008 R2 Service Powershell
• •
VBScript
•
Cisco Works Ubuntu M icrosoft SCCM 2012
• • •
Symantec Antivi rus 7 – M icrosoft P roject M icrosoft Visio
• • •
12
Symantec Ghost M D T 2008 & 2010 Mac OS X
• • •
Education
2000 - 2003 Iowa State University Ames, I A
•
Participated in the Management Information Systems program.
Credits earned
Page 3
Contact this candidate