Customer Service Access Control

Alex J. Pan

Address: **** ********** ***, ****, ** 27502

Phone (Cell): 919-***-****

e-mail: *****.*.***@*****.***

Web: http://www.linkedin.com/pub/aleksey-pan/52/129/824

SUMMARY OF QUALIFICATIONS

. 3+ years of experience with VoIP service: administration,

troubleshooting, modification, optimization, and performance tuning.

Development VoIP networks (PSTN-Gateway-IP, PSTN-gateway-PSTN, IP PBX-

gateway-PSTN etc.) for local, national and international calls;

. Solid experience in configuration of Cisco ( 3725,5300,5350 series)

VoIP gateways

(E1/T1-H323/SIP, H323/SIP-E1/T1), installation and configuration of E1/T1

stream cards and DSP cards, configuration of the "voice service voip" (H323

to H323, SIP to SIP, SIP to H323, H323 to SIP, T38);

. Extended settings of dial-peers, callbacks, tech-prefixes,

translation rules, audio codecs, preferences, DTMF, ACL, AAA, SNMP settings

and logging.

. Also solid experience in configuration and troubleshooting of IVR

applications with TCL scripting.

Solid experience of configuration and administration of IP PBX Asterisk

with extended settings of contexts and security filters.

. Experience in configuration of the FXO/FXS ports and dial-plans of

SIP gateways.

. Solid practical experience with IP networks (5+ years).

Configuration, administration and troubleshooting of border BGP routers

(Cisco 3600, 7200 series). Announcing the IP networks, manage the routing

table.

. Configuration and administration Dial-up gateways, configuration IP

pools with DHCP,

PAP/ CHAP authorization, users accounting, routing tables, filters, L2/L3

switches (VLANs, VTP, NAT, DHCP, STP, ACL, routing), OptiSwitches, proxy/

NAT servers (Squid), DSLAMs.

. Deep understanding routing protocols: BGP, OSPF, RIPv2, static

routing tables.

. Strong experience in backup from ROMMON mode of equipment, password

recovering, upgrade IOS.

. Experience in Wireless technologies (802.11 b/g/n). Experience

in configuration Wireless devices as Access Point(AP), AP/Bridge,

Bridge/Repeater, Router. Setting of DHCP, QoS, MAC address filtering, port

filtering, SSID(hide/multi), bandwidth control, security (WPA, WPA2, TKIP,

AES). Organization and configuration Wireless network of SOHO (WLAN, NAT,

access control, port forwarding).

. Experience with Microsoft Windows 2003 Server/ Windows 2008 Server R2

(AD) / XP/ Window 7 operating systems.

. Experience with DB of Oracle and MySQL : work with tables, views,

constraints, triggers and procedures.

. Solid experience with Linux OS (Red Hat Enterprise, Cent OS, Fedora,

Ubuntu).

. Solid experience with MS Office applications

(Word/Excel/PowerPoint/Access/Outlook)

. Project management experience with telecommunication solutions and

development of different types of customers from the idea stage,

preparation of technical documentation, descriptions, competitive analysis

by costs and functionality, price offers through equipment installation and

post-sales support.

. Solid analytical and problem solving skills.

. Excellent communication, interpersonal and leadership skills

. Self-starter, skilled in development and implementation.

TECHNICAL SKILLS

Environments: UNIX, Linux, Windows server 2003/2008, Windows

2000/XP/7, VMware,

MySQL, Oracle, Internet.

Tools: Ethereal, Wireshark, Tcpdump, Putty,

MRTG, WinAgents TFTP/FTP, Hyper

Terminal, Packet Tracer, Dynagen,

Openphone, Zoiper soft phone, Radmin,

Team Viewer, SQLplus, Oracle Forms.

Networking Equipment: VoIP gateways, routers, L2/L3 switches, Dial-up

gateways, IP PBX Asterisk

SIP servers, SIP gateways, DSLAMs,

Wi Fi equipment.

Vendors: Cisco Systems (2600, 3600, 3725, 5300,

5350, 7200 series), Lucent Alcatel

(Lucent MAX 6000, Lucent MAX TNT

series), MRV Communications

(Optiswitches 400, 800, 2400),

Zyxel, Linksys, D-link,TP-link, ZTE, HP.

Protocols: TCP/IP, SIP, H323, H245, T38, RADIUS, SNMP,

VLAN, STP, VTP, DHCP, PPP,

NAT, VPN, DNS, POP3, SMTP, FTP,

TFTP, RTP, UDP, 802.11b/g/n, 802.1Q

SSH, Telnet, BGP, OSPF, RIP.

PROFESSIONAL EXPERIENCE

March, 2010 - March, 2013

JV Unitech, Uzbekistan

Network & VOIP administrator

Development, modifying, optimization and administration of VoIP networks.

Routing calls (local, national and international) using of convertation,

translation rules, different codecs and DTMF, AAA, prefixes, preferences

and etc. Configuration, installation, recovering of VoIP gateways (Cisco

3725/ 5300/ 5350 series, Lucent Max 6060/ Lucent Max TNT series).

Built, configured, modified Card Platform bases on IVR applications with

TCL scripting.

Troubleshooting, analysis and fix the problem of VoIP service, using debug

and call history commands, RADIUS logging, DCC codes, tcpdump, Ethereal and

Wireshark, Oracle Forms for viewing the VoIP legs and QoS.

Optimization, modification and administration of country-wide IP networks.

Mounting, configuring and troubleshooting border internet routers (Cisco

3600, 7200 series), changing the routing table, announcing the networks,

monitoring by SNMP, logging, analysis and fix the problems. Configured and

administered L2/L3 Optiswitches (MRV 400/800/2400 series), switches (VLAN,

VTP, STP, MAC filtering). DSLAMs (port, bandwidth and profile setting).

Provided Wi-Fi network for different local and international exhibitions at

UZEXPOCENTER in Tashkent,

including configuration of Wi Fi devices as Access Point mode, Bridge/AP

mode, Bridge/Repeater, Repeater. Also configuration DHCP, IP addressing and

security issue (MAC address and port filtering, ACL, WPA and WPA2, AES and

TKIP encryption).Strong experience in installation Wi Fi network of SOHO,

configuration WLAN using DHCP, NAT, access control, port forwarding.

Furthermore administered SIP servers( IP PBX Asterisk), SIP gateways, IP

phones, Soft phones.

Configured and administered Dial up gateways (Cisco 5350, Lucent Max 6060,

Lucent Max TNT), configured and installed IP-address-pool (DHCP), E1/T1

stream cards (ISDN, PRI, CAS, R2, switch type), DSP and MADD cards, DNS and

gateway setting, PPP, ACL, RADIUS.

And also administration of office LAN network with AD, Squid, NAT, DHCP,

MAC filtering, firewall settings.

Administration of Platinum Mobile project (Travel SIM cards),

administration of PM database, moderating website, providing VoIP service

(direct numbers).

Administration of MRTG (monitoring system).

Restoring devices from ROMMON mode, password recovering, upgrade IOS

(Cisco),

TAOS (Lucent Alcatel).

March, 2008 - March, 2010

JV Unitech, Uzbekistan

Helpdesk Lead Operator.

Built company LAN, structured cabling networks. Mounted, installed network

equipment.

Configured and installed Wi-Fi as router, Access Point and Bridge. DSL

modems, switches.

Installed of office computers, software and programs.

Supervising of operator's work, counseling, contacting the technical and

customer departments, monitoring of company's services.

May, 2007 - March, 2008

JV Unitech, Uzbekistan

Helpdesk Operator.

Counseling, monitoring of company's services, customer service.

Configured and installed Wi-Fi equipment, DSL modems, switches.

Installed office computers, software and programs.

EDUCATION:

Tashkent University of Information Technologies 2004-2008.

Specialty: Telecommunications.

Degree: (Bachelor's Degree) Engineer of telecommunications.

Languages: English, Russian (native)

Contact this candidate