Customer Service Sales Representative

Kimberly L. Ratliff

***** ******** ***. *********, ** 44110 (C) 216-***-**** (E)

******.*******@*****.***

Education Graduated from Alabama A&M University December 1995

Bachelor of Science degree in Business Management 3.00

G.P.A.

Graduated from Ashford University March 2011

Master's of Arts in Organizational Management 4.00 G.P.A.

Activities Alpha Kappa Alpha Sorority, Inc. Phi Beta Lambda Business

Fraternity

Computer Skills Microsoft Word, Windows, Lotus Word, Microsoft

Office, Excel, Outlook, and Lotus

Professional

Accomplishments

October 2011- National Enterprise Systems, Solon, Ohio~$50,000 per

year (plus monthly bonus)

Present Collections Supervisor: Manage and direct

the activities and calls of collectors. Oversee and monitor

the collections and customer service operations to ensure

proper compliance and work ethics. Provide quarterly

evaluations and input of collectors' performance to upper

management.

February-October National Enterprise Systems, Solon, Ohio~$36,000 per year

($12 + bonus per hour)

2011 Collections Specialist: Contact Bank of America consumers in an

attempt to discuss, negotiate and reconcile delinquent

credit card and personal loan debts.

June 2007- L'Oreal USA, Streetsboro, Ohio ~$45,500 per year ($21.88

per hour)

December 2008 Credit & Collections Analyst: Researched and

analyzed accounts, and provided pertinent

information to Credit Manager, Comptroller and Finance

Managers. Prepared several

Accounts Receivable month end reports regarding accounts'

credit portfolio.

April 2006- Safeguard Properties, Brooklyn Heights, Ohio~$40,000 per

year ($19.25 per hour)

June 2007 Hazard Claims Specialist: Recovered payments on claims

filed on foreclosure properties

Served as a liaison between Safeguard, mortgage companies,

banks and other financial institutions.

October 2000- Progressive Insurance, Mayfield, Ohio~$35,000 per

year ($16.80 per hour)

April 2006 Subrogation Specialist: Recovered payments on claim files

identified with subrogation

potential, error and omissions, product liability, and

vandalism.

June 1999- Progressive Insurance, Mentor, Ohio~$30,000 per year

($14.45 per hour)

October 2000 Direct Sales Representative II: Delivered the

exceptional buying experience for

prospective and existing Progressive customers. Received

telephone calls and assisted customers with insurance rates

and policies.

January 1999- American Family Insurance, Huntsville,

Alabama~$20,000 per year ($9.60 per hour)

June 1999 Office Assistant: Provided customer service for potential

and existing customers by

providing insurance quotes and updated policies. Assisted sales

agent through clerical

duties, errands, and appointment setting.

December 1995- Chevrolet Customer Assistance Center, Troy,

Michigan~$25,500 per year ($12.25)

April 1997 Business Analyst: Provided customer service to existing

and potential Chevrolet customers through incoming calls and

emails.

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