Manager Customer Service

Mobile Phone: 832-***-****

E-mail: ***********@*******.***

James Frederick Burgess

**** ****** **., ****** ***** 77389

OBJECTIVE

To obtain a position that will enable me to use my strong leadership and organizational skills as

well as my ability to work well with others.

EXPERIENCE

Office Depot, Houston, TX

January 2007- Present

Manager, Store Special Projects

• Execute store openings and remodels according to Office Depot specifications and

meeting required deadlines.

• Manage teams of 10 or more associates through a specific critical path over a two to three

week period.

• Work with contractor’s onsite to coordinate completion within specified deadlines.

• Communicate with corporate office of specific fixtures, signs, and stock replenishment

needs throughout new store setup or remodel.

• Have extensive training in Office Depot merchandising, fixture assembly, fixture part

identification, report requirements, sign part numbers, sign placement standards, safety

standards, and overall completion of remodel/new store requirements.

• Responsible for meeting payroll budget throughout project.

• Responsible for completing required checklists during remodel (Excel and Word) that

have been created by the remodel/new store group to ensure 100% completion.

Assistant Store Manager – August 2005- December 2006

Daily responsibilities of operating a retail business.

•

Manage and coach associates in customer service, merchandising, and signing standards.

•

EXPERIENCE

Bed Bath and Beyond, Houston, TX

October 2001- July 2005

Store Manager

• Responsible for all aspects of a retail business including sales, merchandising standards,

shrink, hiring and training of associates.

• Responsible for maintaining inventory levels and placing orders weekly. I was involved

in opening one new store as ASM of soft goods while working for this company.

EXPERIENCE

The Home Depot, Houston, TX

January 1995- October 2001

Assistant Store Manager

• Responsible for daily operations, training, hiring, scheduling, sales, safety, ordering of

merchandise, opening and closing of the store.

• I was involved in opening four new stores as an ASM while working for this company.

EXPERIENCE

Sears, Lafayette, LA

November 1992- January 1995

Sales Representative

• Responsible for assisting customers with their purchase of power tools, lawn mowers,

riding mowers, appliances, sporting goods, paint, water heaters and water softeners after

qualifying the customer needs.

EDUCATION

The Ocean Corporation, Houston TX

March- July 1986

• Certifications in commercial diving, mixed gas, underwater welding, underwater cutting,

hyperbaric chamber operations, non-destructive testing, and scuba equipment repair.

Excel High School, Excel, AL

Graduate of 1984

• High School Diploma

***********@*******.*** • phone: 832-***-****

Contact this candidate