Sales Manager
Resume:
ERIC M. WILKINS
Mechanicsville, VA *****
E-Mail: ***********@*******.***
COMPUTER BACKGROUND
Cisco CCNA certification holder. Desktop troubleshooting; hardware and software. Experienced with
Windows 7 deployment Light Touch and Zero Touch Installation Plans as well as data migration techniques for
XP and Vista to Windows 7 migrations. Practical level experience with Cisco router and switch configuration
and troubleshooting, TCP/IP based services such as DNS, HTTP, Telnet, DHCP, and FTP, as well as IP
addressing and subnetting. Familiarity with Windows XP, Vista and 7 troubleshooting, VMWare Virtual
Machines, and Linux based operating systems. Working knowledge of backup and recovery tools.
SKILLS
• Wireless deployment
• Cisco ASA
• Cisco IOS
• Implementing IP Addressing Schemes
• VLAN Management
• Cisco Router and Switch Software and Hardware Upgrades
• Load Balancing
• Cisco Firewall
• ACL and NAT configuration
• HP AIS Routing and Switching (to include layer 3 Switching)
EXPERIENCE
Jan. 2013- Present 4CORE TECHNOLOGIES, Richmond, VA
Network Associate
Cisco router and switch installation and configuration. User workstation installs, hardware and software
upgrades and migrations. Basic network troubleshooting. Hardware and software troubleshooting.
March 2010-Jan. 2013 T. EDMOND CONSULTING, Richmond, VA/ Owings Mills, MD
Network Associate/Security Specialist
Installed and maintained Cisco Systems LAN hardware and software technologies. Troubleshooting of usage
and peripheral issues, supported help desk analysts, resolved connectivity issues. Significant experience with
Routing Protocols: RIPv2, EIGRP and OSPF. Trained users and promoted security awareness to ensure system
security and to improve server and network efficiency. Windows 7 deployment and desktop support and
troubleshooting.
Nov. 2009-Pres. ALL DIGITAL COMPUTER SERVICES, Mechanicsville, VA
Computer Repair Technician,
Computer repair and upgrade shop. Performing home network installs and maintenance, data recovery, virus
cleaning, software and hardware installations. Computer and computer-parts sales. Basic bookkeeping and
inventory management.
Jul. 2007- Jan. 2010 FRIEDMAN & MACFADYEN, Richmond, VA
Foreclosure Paralegal
Drafted foreclosure notices for local market publication. Basic title research and file maintenance to include
some borrower and lender contact. Set court and auction dates for foreclosure sales.
Apr. 2003-Jun. 2007 CONSUMER MORTGAGE SERVICES, Richmond, VA
Wholesale Account Executive
Responsible for managing wholesale broker relationships in a previously undeveloped market for
Consumer Mortgage. Kept detailed call-logs received by regional manager. Responsible for
producing pre-qualifications for brokers to include evaluation of credit files, preferably during in-
person office visits. Specialized in Sub-prime and Alt-A products, with roughly 20% of volume in A-
Paper. Wholesale Production of $2M per month.
Jun. 1999-Sept. 2003 U.S. CHAMBER OF COMMERCE, Washington, DC
Congressional Research Analysis
Responsible for establishing and maintaining contact with Congressional offices and their staffs. Researched
federal laws and pending legislation. Monitored House and Senate floor activities. Lobbying on behalf of U.S.
Chamber of Commerce as needed. Tracking public policy issues and preparation of issues briefing books and
speech writing.
May 1993- Aug. 1999 VA ARMY NATIONAL GUARD, Petersburg, VA
Infantry Rifleman
Participated in various combat and civil emergency readiness training exercises. Served as both section leader
and platoon trainer. Awarded 1995 unit Soldier of The Year.
EDUCATION
VA COMMONWEALTH UNIV, B.S. in Criminal Justice and Legal Studies May 1997
RICHARD BLAND COLLEGE, A.S. in University Studies May 1994
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