Design Technical Writer
Resume:
Athena Osborne
Hillsboro, OR 97124
athenaosborne.com
******.*.*******@*****.***
SKILLS
Proficient with InDesign, Illustrator, and Photoshop. Proficient with Microsoft Office 2008, including
digital skills. Word, Excel, PowerPoint and Visio. Proficient with the internet. Operating systems: Windows 2000/XP/Vista, Apple OSX and Red Hat Linux
EDUCATION
A.S. - Graphic Design
Portland Community College, Portland, OR, 9/2008 - 6/2013
Special topic classes: InDesign, Photoshop, Illustrator, Typography, Graphic Design, Apple Macintosh for Graphic Designers and Principles of Marketing
B.A. - English
NC State University, Raleigh, NC, 9/1995 - 5/1998
Honors: National Dean’s List, National President’s List, Phi Theta Kappa, English Honors nominee and Magna Cum Laude with a GPA of 3.6 on a 4.0 scale
Special topic classes: Writing Theory, Advanced Writing, Editing and Document Design
WORK EXPERIENCE
Graphic Designer - Writer - Intern
Playbills NW, Portland, OR, 8/2011 - 2/2012
Designed logos and performed design and layout of magazine advertisements, postcards, rack cards and banners. Wrote articles for Artslandia magazine. Proofed and edited magazine copy and advertisements.
Lead Generator - Marketing - Contractor
Tektronix, Beaverton, OR, 10/2010 - 8/2012
Called prospective clients to identify intent to purchase. Averaged 100 leads a month and contributed $750,000 in monthly sales opportunities for the marketing department. Wrote streamlined, targeted call scripts for myself and other team members. Communicated customer data to account managers using internal lead capture system.
Customer Correspondent
Wells Fargo Bank, Portland, OR, 8/2007 - 9/2008
Composed letters to address customer concerns as part of a correspondence team. Collaborated with researchers to ensure that each customer issue was thoroughly addressed and that the content was clear, concise, and accurate.
Fraud Specialist - Researcher
Wells Fargo Bank, Portland, OR, 9/2003 - 8/2007
Investigated high-risk deposits. Monitored account activity and closed accounts verified as fraudulent. Conducted research on the internet to obtain contact information for banks and check makers. Wrote service excellence nominations for team members.
Technical Writer - Data Entry Assistant - Contractor
Portland General Electric, Portland, OR, 5/2001 - 9/2003
Developed procedures for Banner billing software. Developed flow charts to illustrate each procedure. Calculated average energy use based on account history. Added data to internal database for billing.
Technical Writer - Contractor
iSITE Design, Portland, OR, Summer 2001
Independently designed and developed 170-page user guide for web developer, iSITE Design. User guide was used to instruct Tonkin personnel on the use of the Tonkin web site. Worked side-by-side with engineering staff to validate content and web site functionality. Developed flow charts to illustrate each web site function. Created press releases and posted content on company web site.
Technical Writer - Contractor
Intel Corporation, Hillsboro, OR, 2000 - 2001
Assisted with the creation of an online reference manual, detailing newly acquired software enhancements. The audience was primarily comprised of Intel help desk agents. Edited copy for team members. Created PowerPoint slide shows for internal management conference. Designed the overall look
and feel of the slide shows and added graphics where needed.
Documentation Specialist
Glaxo Corporation, Raleigh, NC, 1998 - 2000
Developed online help to guide Commercial Operations personnel in navigating a complex
software system. Compiled a PowerPoint slide show for the roll-out of the system. Converted RoboHelp project to Microsoft Word. Required numerous edits to account for rendering errors. Documented procedures for developers who loaded data into the data warehouse. Drafted 350+ terms and definitions for the foundation of a global online glossary.
Copywriter - Intern
CoastWatch Magazine, Raleigh, NC, Summer 1998
Authored articles for CoastWatch, an award-winning environmental magazine. Published articles about marine life. Edited copy for the writing staff. Created press releases to announce upcoming magazine topics.
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