Customer Service Active Directory

Location:

Posted:

June 25, 2013

MARCUS C. SCIULLI

Marietta, GA 30067 ******.*******.***@*****.***

SUMMARY

• Over 3 year of experience in Information Technology Support, including:

o PC Repair support

o Active Directory knowledge

o End user customer support

• Team player with a strong ability to multi-task while prioritizing duties and working with in time management guidelines

EDUCATION and CERTIFICATIONS

Lincoln College of Technology, Associate of Applied Sciences, Information Systems, 2010

University of Phoenix, Bachelor of Science, IT Software Engineering, (In Progress)

A+ Certification (December 2010)

ACHIVEMENTS

Member of National Technical Honor Society, 02/2010 – Present

Dean’s List (GPA 4.0), 11/2009 – 10/2010

TECHNICAL SKILLS

Hardware: Desktops, Laptops, Printers, Blackberry, and Cables

Software: MS Office Suite 2003/2007/2010, Antivirus, and Dreamweaver

Operating Systems: Linux, Windows XP, and Windows 7

Networking: Active Directory, Cisco Routers and Switches

Courses: Database, SQL, and Web Design

PROFESSIONAL EXPERIENCE

Department of Community Affairs 11/2010 – 6/2013

Information System Specialist

• Resolved 10-15 ticket request per day

• Set up and deploy departmental equipment

• Assist PC, network, printer, telecom, upgrades, configuration, and repair

• Manage inventory records more than 600 computer hardware and software

• Provide desktop and network services support to field offices

• Interact with users to provide exceptional customer service and solutions

Lincoln College of Technology 09/2010 – 01/2011

IT Administrator Assistant (Internship) (09/2010 – 01/2011)

• Configured and managed existing networks

• Installed HP Laser Jet printers on various networks and classrooms

• Customizes the network to meet the company’s needs by adding applications, such as Virtual PC, Microsoft Office 2003 and Windows 7 Professional

• Monitored and troubleshot any network connectivity issues

REFERENCES AVAILABLE UPON REQUEST