Customer Service Technical Support

JACK S. MOORE

**** *********** *****, *** ***, AZ 85143 Cellular: • 480-***-****

E-mail: **************@*****.***

OBJECTIVE

Seeking challenging and rewarding position to further my professional service.

EMPLOYMENT

CUSTOMER SERVICE ASSOCIATE (SEASONAL PART TIME) MARCH 3 2013 TO APRIL 30 2013

Home Depot Inc. (Retail) Mesa, Arizona

Interact with the public, maintaining a Professional and Courteous demeanor in the Hardware Department. Providing excellent customer service in locating, attaining and assisting customers with their needs. Operating key duplicating machine and re-key entry locks. Vender trained in power and hand tools. Directing customers to various departments within the facility to find their needs. Handling freight and merchandising.

MEDICAL LEAVE FOR SURGERY RECUPERATION. JUNE 2012 TO PRESENT

DETENTION AIDE MARCH 2009 TO JUNE 2012

Pinal County Sherriff’s Office Florence, Arizona

Maintains remote supervision of inmates and detainees in all custody levels From Maximum security to Ice Detainees. Operates Law Enforcement Radios and Telephone lines to maintain communications within the secure facility. Operate Computer control over secure doors and alarm systems. React to emergency situations within the prescribed policy and procedures. Maintain video cameras over living areas and transportation routes within the secure perimeter of the County Adult Detention Center. Interact with the public, maintaining a Professional and Courteous demeanor in Stressful and Emotional situations. Checked in Visitors and set non-contact visits with in the rules, regulations and policies of the Pinal County Sheriffs office.

COMPUTER HELPDESK ASSOCIATE YEARS EMPLOYED (2006 – MARCH 2009)

Perot Systems Inc

Catholic Healthcare West Contract Phoenix Arizona

Advanced Telephonic support for 52 Hospitals – 3 States.

Advanced Call center Technical support for 743 individual software titles, database administration for over 50 separate databases. Advanced desktop support and training for Healthcare professionals. Telcom support to include telephone, Facsimile, telecommunications, secure VPN and intranet connection IAW the Federal HIPPA regulations.

Network Security Support for administrative rights and restrictions using Active directory and E-dir. Password resets in Novel, Microsoft, AS400 and UNIX servers, MS Outlook maintenance and Microsoft Exchange server security administration. First line Technical support decision on advanced level two and level one repair. Averaged 5,600 telephonic calls per month with 70% FCR rate. Supported Mainframe AS/400 and remote access terminals applications in a global environment. Orchestrated AS/400 printing and device varied status on hundreds of devices.

Telephonically Trouble shot and repaired hardware such as monitors, Printers, CD-ROMS, CDRWS, Palm Pilots, IR Peripherals

COMPUTER NETWORK SPECIALIST 1 YEARS EMPLOYED (2000 - 2006)

State of Arizona

Department of Corrections Phoenix Arizona

Advanced desktop support for approximately 850 users.

Network Support for administrative rights and restrictions using Novell Netware 6. Password resets in Novell GroupWise 5.2, Novell GroupWise 6.2

Trouble shoot and repair/replace hardware such as AGP/PCI/ISA Cards, monitors, Printers, CD-ROMS, CDRWS, Palm Pilots, IR Peripherals

Desktop Support for Statewide Software titles Such as: Novell Client - Server, Mainframe AS/400 and RS/600 applications locally and Statewide.

Responsible for the timely setting and tape management for backups for seven servers using ARCSERVE software for remote setting of backup tapes.

Attended Microsoft Windows 2000, Certification training, January 2003

CORRECTIONS OFFICER YEARS EMPLOYED ( 1995 -2000)

State of Arizona

Department of Corrections Florence Arizona

Responsible for the humane care, control and custody of incarcerated inmates from level one to level five. Including Condemned row.

Primary Armorer for Florence Prison Complex Armory.

Primary Communications Officer for Florence Prison Complex Armory.

Assisted Network Specialist in AS/400 AIMS, and PC applications and hardware troubleshooting.

DAMAGE CONTROLMAN FIRST CLASS (E-6) YEARS EMPLOYED ( 1978 -1995)

United States Navy

Active Duty Various Duty Stations Abroad

Honorably Discharged (Retired) 1995 United States Navy Fleet Reserve.

Direct Supervisor for emergency response crews of up to 45 personnel.

Senior Training Officer for ship wide educational and qualification process.

Member of the Ships Master-at-Arms force (Law Enforcement)

Assigned with SBU12, a Special Operations Group for three years.

EDUCATION

ASSOCIATE OF ARTS IN MULTIMEDIA YEARS ATTENDED (EX: 1996 - 98)

University of Advancing Computer Technology Phoenix Arizona

Associate of Arts in Computer Graphics with emphasis in the Multimedia Arts

Business Management

STATE OF ARIZONA UNARMED SECURITY GUARD CARD – ISSUED MAY 2013

STATE OF ARIZONA ARMED SECURITY GUARD CARD - ISSUED MAY 2013

VARIOUS EMERGENCY PREPAREDNESS CERTIFICATIONS YEARS ATTENDED ( 1978 - 1995)

United States Navy Various Duty Stations Abroad

VARIOUS FIRE FIGHTING AND MILITARY LAW ENFORCEMENT- YEARS ATTENDED ( 1978 - 1995)

United States Navy Various Duty Stations Abroad

SKILLS

• Highly experienced in Computer troubleshooting.

• Responsible, dedicated, devoted to the employer.

• Hands on experience in the telecommunications side of cabling such as Cat-5 cable, connections, remote connections for client - server.

• Installation of operating system software in the Windows XP and Vista environments.

• Customer relations oriented, User friendly.

• Security and Emergency responder - Calm and professional in any setting.

Contact this candidate