Customer Service Sales

Naneka Nalls

**** ******* **., ******* ***** NY *4304

Mobile: 716-***-**** • Email: *********@*****.***

Objective

To secure a position with your company utilizing my skills, experience, and education in

Customer Service and/or Sales

Summary of Qualifications

Over 12 years’ experience providing excellent customer service in a variety of settings including call center,

retail, and restaurant industries, resolving customers’ issues to their complete satisfaction

Over 12 years’ experience in sales providing intelligent solutions and options based upon customers’

situations and needs

Technological proficiency using computers, Windows, MS Word, Excel & PowerPoint, Internet research,

proprietary software, Internet research, and email

Types 45+ WPM, accurately

Experienced training new employees and monitoring their work activities as needed

Strong communications (both written and oral), math, and problem-solving skills

Operates credit card readers and cash registers, cashing out customers’ orders, returning change as needed,

and maintaining balanced drawers

Experienced performing inventory control and submits reports to upper management

Works well with little to no supervision and/or collaboratively in a team environment

Professional Experience

09/2010 – 05/2011 Digital Tele-Sales Representative

Local Edge Media Corp, Buffalo, NY

Contacted large and small businesses throughout the country to offer and sell website

design and search engine optimization services to enhance and increase their revenues

Maintained contact with customers to offer additional web services including spidering

websites, analytics, embedding product/service videos, and more

Resolved or assisted in the resolution of technical issues as reported by customers

Monitored, qualified, and followed up on internet sales leads from prospective customers

and tracked prospects from inquiry to customer status using Salesforce software to record

specific customer data as well as pipeline and forecasting information

09/2003 – 08/2009 Customer Service Representative

Teletech Holding, Niagara Falls, NY

Supported client operations as assigned: United Health Group (Part-D, Medicare), Verizon

Wireless, and Digital TV conversion

Made outbound calls and received calls from and/or to members of United Health Care,

Secure Horizons Health Insurance, and AARP (Medicare, Part D)

Assisted customers with resolving billing, service, and technical issues

Submitted written correspondence via email to clients in response to customers’ requests

Education

Liberal Arts, Math, and Science (course studies), 2012 – Present

Niagara County Community College, Sanborn, NY

Associates of Applied Science in Liberal Arts, Math, and Science, 2003

Niagara County Community College, Sanborn, NY

Associates of Science in Criminal Justice, 2000

Niagara County Community College, Sanborn, NY

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