Sales Customer Service
Resume:
JOSHUA S. MALEEFF
Maple Glen, PA 19002 ********@*****.***
PROFILE:
Trainer with proven strong communication skills, attention to detail and creativity. Ability to
develop strong relationships with internal and external stakeholders resulting in positive customer
satisfaction. Demonstrated history of success over 15 years in both the telecommunications and
for-profit education industries in front line and management positions.
SUMMARY OF ACCOMPLISHMENTS:
Training
Developed curriculum and conducted classroom training for newly hired sales representatives
utilizing multimedia and SMART board technology.
Created and implemented a series of live training webinars as part of ongoing education sales
curriculum.
Trained a staff of 20 teachers on the textbooks and teaching methodology necessary to
conduct an afterschool tutoring program for elementary school children.
Customer Service and Relationship Management
15 year sales career with a track record of success in every position including assessing client
needs to provide solutions to maximize productivity.
Utilized Internet-based technology including e-newsletters, social media and web
conferencing software to inform and stay connected to internal and external customers.
Established and maintained databases to track customer activity and increase repeat sales to
an existing customer base.
People Management
Managed retail sales operations with a focus on sales coaching including hiring, career
development, and performance management.
Staffed and led a team of 4 full-time and over 50 part-time employees at multiple locations to
implement after school tutoring programs under the No Child Left Behind Act.
EMPLOYMENT HISTORY:
Training Manager 2012 to current
Mobile Communications (AT&T Authorized Agent), Hockessin, DE
Trainer / Telecommunications Consultant 2010 to 2012
Cellular Sales of Knoxville Inc., Brookhaven, PA (Independent contractor 2010-2011)
Wireless Consultant 2007 to 2010
Mobile Communications (AT&T Authorized Agent), Hockessin, DE
Center Director 2006 to 2009
Maleeff Education (Huntington Learning Center franchise), Philadelphia, PA
Retail Store Manager 2004 to 2006
Cingular Wireless (formerly AT&T Wireless), Altoona, PA and Philadelphia, PA
Sales, Project Management and Customer Support 1997 to 2004
AT&T Wireless, Bensalem, PA & University Park, PA
JOSHUA S. MALEEFF
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EDUCATION:
M.S., Science of Instruction
Goodwin College – Drexel University March 2013
M.B.A., Marketing Concentration
LeBow College of Business- Drexel University June 2002
B.S. in Marketing with a Communications Concentration
Smeal College of Business Administration- The Pennsylvania State University May 1997
VOLUNTEER WORK:
American Society for Training and Development (ASTD)-
Greater Philadelphia Chapter 2012 to current
Programs Committee 2013 to current
Alpha Kappa Psi - Professional Business Fraternity 1994 to current
Volunteer 1997 to current
Chapter advisor to students at The Pennsylvania State University. 2009 to 2011
The Collaborative (non-profit community organization) 2008 to 2011
Member of the Board of Directors.
DESKTOP COMPUTER AND MOBILE ELECTRONICS EXPERIENCE:
Fluent with Windows and Macintosh operating systems
Microsoft Office and various Internet applications.
Knowledgeable in iOS, Android, Blackberry and other mobile platforms
Extensive sales and technical support background.
MORE DETAILS AND RECOMMENDATIONS AVAILABLE ON LINKEDIN:
www.linkedin.com/in/jmaleeff/
Contact this candidate