Customer Service Manager

WILLIAM (BILL) R. HEATLEY, Jr., Ph.D.

**** ********* ***, ******, ** 30084

678-***-**** – ***************@*****.***

ENVIRONMENTAL, HEALTH, & SAFETY MANAGEMENT

Reputable, positive leader and strategic developer with three plus decades of experience orchestrating

compliance, waste reduction, safety/environmental culture changes, acquisitions, divestitures, permits,

compliance negotiations, start-ups and shut-downs as well as elevating organized performance and

sustainability through focused innovative, but practical initiatives. Effective in reducing expenditures and

impacting unit recognition, productivity, and teamwork through advanced leadership skills. Technically

strong in the identification, analysis, and resolution of diverse environmental and safety issues/incidents.

Seasoned at continuously maintaining top performance while offering superior services and simplified,

useful systems to improve customer service and reduce costs. Skilled presenter, communicator, auditor,

and trainer with success targeting community groups and facility personnel impacting organized

performance and reputation. Highly focused on adhering to organizational missions and philosophy while

positively impacting the bottom line and daily performance.

EXPERIENCE

Director - Graphic Packaging International, Inc. - November 2010 to Present

• Managed two EHS managers covering fifty converting facilities in US, Mexico, Canada, and

Europe showing a continuous decrease in the number and severity of events over the past year.

• Managed all environmental/sustainability aspects of eight pulp/paper mills in various locations

within the US with no NOV costs from events during responsible tenure.

• Served as corporate liaison to AF&PA which convinced USEPA to develop reasonable and cost

effective regulations for Boiler MACT.

• Formed and led a team of facility and corporate environmental and project engineers to ensure

Boiler MACT compliance across the company at reasonable, future regulation risk-safe costs.

• Improved an environmental/health/safety database management system by revamping several of

its’ elements to proactively identify and drive risk out of operations.

• Developed and implemented programs to ensure both GACT and RICE compliance across all US

facilities with cost effective solutions.

• Initiated several waste reduction and beneficial use programs at the eight pulp/paper mills.

• Assisted supporting areas (Health/Safety, Legal, Product Stewardship, Risk, and Sustainability) in

critical issues.

• Developed and implemented a comprehensive management of change program across the

company for new projects to drive out environmental risks and to ensure employees are properly

safety trained before the implementation of a project.

• Provided the EHS updates and environmental reserve reviews for the quarterly Board of Directors

(BOD) and CEO meetings.

• Permitted a new fluidized bed, biomass boiler with a PSD Permit.

• Developed and implemented a program that proactively identified risks and eliminated them at

facilities with a thermal oxidizer for VOC control.

• Developed and implemented a program to eliminate global EHS audit findings and drive a

culture of continuous improvement across all company locations.

• Developed and implemented a program to eliminate CEMS/COMS reportable

exceedances across six pulp/paper mills.

• Provided the monthly Sarbanes-Oxley report and assisted/performed EHS audits in US .

• Performed an acquisition audit for a pulp/paper mill and developed/implemented a

corrective action plan for this facility after purchase.

• Completed customer service, industry, and internal audit surveys as required and on-

time.

Compliance Leader - Georgia-Pacific LLC (Dixie/Cedar Springs) - October 2008 to November 2010

• Managed all environmental/sustainability aspects for nine Dixie Products converting operations in

various locations within the US and Canada with no NOVs.

• Reorganized the EHS direction/vision of nine Dixie Products facilities by developing an EHS Risk

Assurance Manual/Compliance Management System and performing facility gap assessments.

• Developed and implemented a program to reduce both universal and hazardous wastes at nine

Dixie Products facilities.

• Achieve EHS excellence through monthly webinars and an improved communication system that

supported knowledge sharing among the nine Dixie Products facilities for assessing and

mitigating risks.

• Managed and developed three environmental engineers and all environmental/sustainability

aspects for the Cedar Springs, GA pulp/paper mill with no NOVs during responsible tenure.

• Developed and implemented an EHS Turnaround Plan at the Cedar Springs, GA pulp/paper mill

due to two existing major Notice of Violations and poor RIRs/LTIRs with one fatality a year earlier.

• Actively participated with Training and Safety Departments to change the EHS culture at the

Cedar Springs, GA pulp/paper mill by employing an employee driven behavior based program.

• Developed and implemented a plan to successfully negotiate resolution to two major Title V air

permit NOVs that resulted in over a million dollars of savings.

• Developed and implemented a new cost approach in the wastewater treatment system and

residual management at the Cedar Springs, GA pulp/paper mill.

• Performed weekly safety tool box talks and audits through the Safety Department.

Director/Air Engineering Manager/Regional Manager – Smurfit-Stone Container Corp. (SSCC) –

June 1994 to September 2008

• Managed all environmental/sustainability aspects for fifteen pulp/paper mills in various locations

within the US and through 30 Mill Environmental Contacts and 5 Corporate Environmental

Services Managers.

• Transformed the five Corporate Environmental Services Managers into the Mill Environmental

Action Team (MEAT) that returned over a million dollars per year for four years with cost

minimization projects while continuously improving the quality of support to facilities so that no

environmental fines were paid in 2007.

• Launched several, sustainable sub-teams of mill and corporate personnel to improve internal

environmental reporting 100%, developed a usable facility database, and implemented innovative

cost saving ideas in the areas of residual management, water use, wastewater treatment, and air

pollution control.

• Reenergized a failing Environmental Management System development team by redesigning it so

that it was 100% implemented by the entire Containerboard Mill Division (CMD).

• Evaluated the Process Safety Management (PSM) requirements at the mills using

chlorine/chlorine dioxide and developed procedures for reducing their risks so that PSM Plans

were not required.

• Improved the audit support process, leading to 50% less compliance findings from 2002 to 2007

and reducing the repeat compliance findings to one for the entire CMD in 2007.

• Actively assisted with the obtaining of an ISO 14001 certification at a mill.

• Created a process for evaluating and tracking CMD Capital Expenditure Requests

(CERs) for required environmental permitting and possible safety training.

• Successfully shut down two facilities during the Jefferson Smurfit – Stone Container

Corporation merger and participated in several acquisitions and divestitures.

• Served as the main corporate contact for National Council for Air and Stream

Improvement (NCASI) Operating Committee thereby providing technical support to facilities on

meeting the compliance as required by new environmental regulations.

• Served as the American Forest and Paper Association’s (AF&PA) Air Committee

representative for diagnosing the impacts of new air environmental regulations on company

operations in the development stage and interacting with other pulp & paper companies to

generate the best regulation possible for the industry. Participated in several subcommittees:

PSD/NSR, MACT II, Boiler MACT, BART, Title V, Sector, H 2S, Greenhouse Gas, and Energy.

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Involvement in this committee and subcommittees saved SSCC approximately $2B in avoided

MACT II costs.

• Chaired the Boiler MACT subcommittee and interacted directly with EPA in its

development.

• Developed a Greenhouse Gas spreadsheet that allowed the CMD to analyze its’ CO 2

emissions and determine that it should become a member of the Chicago Climate Exchange and

sell credits of $4.5 million/year.

• Successfully defended one facility’s Prevention of Significant Deterioration (PSD) NOVs

that saved SSCC approximately $1M and provided technical support information to assist another

facility under a PSD NOV.

• Developed and implemented a user friendly Excel Program for calculating air emissions

of both criteria and hazardous air pollutants at 14 facilities that are used for PSD review,

Continuous Release Emergency Reporting Notification (CR-ERNs), Toxic Reduction Inventory

(TRI), and venting reporting determination.

• Developed and implemented a system to calculate and review the annual Toxic

Reduction Inventory (TRI) by using SharePoint and an Excel Program for the U.S. mills thereby

providing unified, consistent reports between facilities and reducing the workload of mill

personnel.

• Worked directly with mill, converting, and other corporate personnel in conducting

environmental audits, performing Title V permits, developing Integrated Contingency Plans,

establishing Quality Assurance/Quality Control Continuous Emission Monitoring Systems plans,

remediating contaminated areas, providing compliance assistance, and assisting with facility

upsets.

Principal Project Manager – Roy F. Weston - February 1992 to June 1994

• Managed environmental projects for three pulp/paper industry national clients (Packaging

Corporation of America, Mead, and Champion) including the Title V permitting at six mills.

• Performed a multitude of Phase I investigations and remediation projects for different industries.

Technical Services Manager – Willamette Industries - July 1989 to February 1992

• Managed all environmental aspects of a Greenfield mill with two engineers and four technicians.

• Successfully started up all environmental infrastructures and programs while supporting mill

operations ahead of schedule, under budget of $80M, and in environmental compliance.

• Directed mill IT with the development and implementation of a CEMS data acquisition

system.

• Developed and implemented a Hazardous Communication/SARA program.

• Converted a construction borrow pit into an 800,000 cubic yard/25 year landfill for

$250,000.

• Conceptualized and implemented the first industrial land application program in South

Carolina.

Analytical Services Manager/Environmental Chemist – Union Camp Corp - October 1982 to July

1989

• Managed all aspects of a Greenfield mill’s Analytical Laboratory with five technicians to effectively

support environmental, process, and product quality assurance operations.

• Developed and implemented an QA/QC program that allowed the Analytical Laboratory to be the

first industrial facility in South Carolina to received SCDHEC certification in 1987.

• Analytical Laboratory was named “Lab of the Year” in 1988 by the South Carolina Laboratory

Management Society.

• Participated on a team that developed and implemented a Chlorine Emergency Response Plan.

• Organized and led Eastover Mill’s Safety Circle effectively to reduce the number of Health &

Safety incidents 50% within a year of organizing.

• Provided technical knowledge and support to the Environmental Services Department.

• Developed a one-day BOD procedure for predicting the five-day BOD.

• Participated with the Environmental Department on developing stack testing procedures.

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EDUCATION and PROFESSIONAL TRAINING

Ph.D.: Environmental Systems Engineering, Clemson University, 1982

M.S.: Chemistry, Clemson University, 1977

B.S.: Chemistry, Charleston Southern University, 1974

Personal: 132 Hour OSHAcademy Professional Program

Georgia Pacific LLC: MBM Guiding Principles, Audit Management

Smurfit-Stone Container Corporation: Performance Management, Customer One, Leadership

Roy F. Weston: Project Management with Health & Safety, Hazwoper

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