Manager Customer Service

Kristina Pullaro

***- ***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

Task-focused, performance-driven professional experience in the areas of

operations, customer relations, training healthcare. Recognized for

outstanding communications skills, meeting deadlines, adapting to change

and exceeding productivity goals. Highly effective team member with proven

ability to build beneficial relationships with clients by establishing

confidence and trust. Major strengths include:

. Organized and able to accomplish multiple tasks, prioritize and manage

time.

. Strong leadership, mentoring and motivational skills.

. Impeccable attention to detail with focus on accuracy and

thoroughness.

. Ability to operate with high degree of sensitivity and

confidentiality.

. Ability to function independently, identify problems and implement

resolutions

. Marketing and sales ability

PROFESSIONAL EXPERIENCE

Accent Marketing Services LLC. Tampa, FL

2012 - 2013

ACCENT Marketing Services is a performance marketing company

Account Manager/ Team Lead

Handled verbal and written inquires in a high volume call center

environment, with specialized training in FCRA, account responsibility

inquires, missing payments, credit balance verification and resolution

compliance. Led a team, demonstrating passion for excellence with respect

to treating and caring for our customers.

. Exceeded monthly productivity requirements by handling inquiries in a

timely manner.

. Highly developed sense of integrity and commitment to customer

satisfaction goals.

. Strong decision making and analytical abilities.

. Led a team to meet/exceed all Metrics and Customer Satisfaction goals.

. Trained new hires and acted as role model/mentor to insure

productivity was being met and compliance laws were being followed.

. Consistently maintained a 97% or better on Quality Assurance

J and F MANAGEMENT GROUP, Tampa, FL

2008-2012

J&F Management Group is an established Florida Real Estate Agency offering

Professional Property Management for Multi-Family Dwellings, Duplexes and

Commercial Properties

Property Manager - Marbella and Summerwind

Responsible for marketing the property, setting the initial rent level,

screening tenants, handling leases, dealing with complaints, emergencies

and evictions, collecting rent, managing budget and maintain records.

. Supervised 6 employees and oversaw property with 264 units.

. Maintained 98% occupancy rate and successfully closed 97% of all phone

and walk-in prospects.

. Prepared monthly reports including cash flow projection, rent

increases, renewals, occupancy and month end information.

. Managed annual budget, scheduled unit repairs and conducted final walk-

throughs.

. Planned resident retention functions with a success rate of 95%.

. Worked closely with the Sheriff's office and the Apartment Coalition

to maintain a peaceful living environment.

SOUTH DALE MABRY SELF STORAGE, Tampa, FL 2007-2008

Discount self-storage facility

Site Manager

Responsible for the sales, marketing, occupancy, and delinquency management

of the facility.

. Oversaw rentals, sales, customer assistance, record keeping,

collections and security of the facility.

. Created a positive atmosphere by greeting and providing a pleasant,

friendly experience.

. Provides outstanding customer service including assessing and

resolving customer problems and professionally handling telephone and

walk-in inquiries.

. Processed transactions quickly and without errors while utilizing

point of sale computer system.

. Ensured store appearance was in compliance with established

guidelines.

RAM PARTNERS, Tampa, FL

2006-2007

RAM Partners is a full service real estate management company that manages

approximately 25,000 apartments throughout the United States/

Assistant Manager - The Lakes of Collier Commons

Responsible for the administrative and maintenance duties in the daily

operations. Paying bills, processing payments of property taxes, collecting

rents and establishing leases with tenants.

. Interacted directly with prospective and current residents to

accomplish maximum occupancy.

. Increased occupancy while maintaining a low 1% delinquency rate.

. Assisted property manager in coordinating all aspects of leasing and

marketing of the community.

. Developed and maintained resident retention program under direction of

community manager.

. Stayed fully knowledgeable of all properties available for rent.

. Completed lease forms and collected security deposits and rent as

applicable.

. Followed through by answering questions and handling resident

concerns.

BROOKSIDE PROPERTIES, Tampa, FL

2002-2006

Brookside Properties, Inc. is a full service commercial real estate firm

engaged in the business of managing, leasing, selling, purchasing and

developing commercial and multifamily properties throughout the Eastern

United States.

Marketing Director - The Remington and Hidden River

Responsible for creating, implementing and changing marketing plans,

identify appropriate advertising resources, complete monthly marketing

survey, assist with employee hiring, training, coaching, evaluations,

termination and preferred employer program .

. Managed 12 staff members and 600 units.

. Developed and maintained several marketing initiatives, resulting in

an occupancy rate increase from 72% to 99%.

. Trained and coached employees leading to an increase in individual

sales.

. Solicited off-site marketing to local businesses.

. Researched market competition and maintained weekly market survey and

reports.

Additional Relative Experience:

Ybor Retirement Community, Ybor City, FL

Sales and marketing

Healthcare

EDUCATION

University of South Florida current RN program

Ultimate Medical Academy - Tampa, FL

Pharmacy Technician, 2011-2012

Brewster Technical Center - Tampa, FL

Phlebotomy and PCT, 1999

PROFESSIONAL DEVELOPMENT / SPECIAL SKILLS

Pharmacy Technician . Pharmaceutical Calculations . Basic Math Medical

terminology (RX Sig Codes) . Medication Laws, Standards, & Regulations

Commonly Used Medications .Record Maintenance . Knowledge of Top 200

Brand/Generic Drugs . Anatomy & Physiology .Pharmacy Technician Practicum

.Supply, Inventory, and Data Entry . OSHA . HIPPA . Pharmacy Law & Ethics .

HIV/AIDS . Pharmacology . Drug & Dosage Interaction .

Institutional/Community Pharmacy Operations . Compounding . Use of

Pharmaceutical References . Essentials of Pathophysiology . CPR/BLS .

Aseptic Techniques . Medisoft . Mosby's Pharmacy Management Software .

Computer Applications in Pharmacy .Order/Data Entry . MSWord . Microsoft

Windows . rent Roll .One-Site . Tenant Pro .Customer Service

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