Customer Service Manager
Resume:
ARSHAD ABDUR RAHIM
Stone Mountain,GA USA
Email:********@*******.***
EDUCATION:
California State University Northridge(B.A)
ACQUIRED KNOWLEDGE, SKILLS and ABILITIES
•Recruit, select, contract, orient and advise independent carriers
• Oversee delivery of papers. Deliver routes when
necessary. Contact and resolve customer service problems. Deliver replacement copies.
•Increase circulation by selling subscriptions and
motivating carriers to increase amount of customers on the
route by selling subscriptions to non active customers.
•Work closely with marketing to sample and
select areas for saturation of new subscriber specials
•Collect from carriers and subscribers by phone and door to
door as well as negotiate payments in order to keep current subscribers.
•Handle paperwork pertinent to position regarding the
auditing of routes (DSI update, PBM update,
credit and charge memos),bank deposits and topping reports
EXPERIENCE, RESPONSIBILITIES and ACCOMPLISHMENTS
AMERICAN CIRCULATION INNOVATIONS
ATLANTA, GA
11/09 to present
District Manager
Oversee distribution of newspapers, including special
advertisements and product samples, to home delivery
subscribers. Manage route lists and draws (deciding the
number of newspapers needed) to control shortages and
minimize customer complaints. Supervise delivery of
replacement papers to subscribers and deliver down routes
when necessary. Recruit carriers and maintain applicant
files. Conduct customer service checks.
Work to re-sell customers who've stopped their
subscriptions and collect from those who haven't paid.
Decision-making ability in emergency situations;
ability to develop short-term goals for circulation growth
through service improvements and retention support; ability to work under pressure.
CHARLOTTE OBSERVER
Charlotte, NC
8/02 to 10/08
District Manager
Oversee distribution of newspapers, including special
advertisements and product samples, to home delivery
subscribers. Manage route lists and draws (deciding the
number of newspapers needed) to control shortages and
minimize customer complaints. Supervise delivery of
replacement papers to subscribers and deliver down routes
when necessary. Recruit carriers and maintain applicant
files. Conduct customer service checks.
Work to re-sell customers who've stopped their
subscriptions and collect from those who haven't paid.
Decision-making ability in emergency situations;
ability to develop short-term goals for circulation growth
through service improvements and retention support; ability to work under pressure.
REFERENCES FURNISHED ON REQUESTS
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