Customer Service Human Resources
Resume:
Siavash Karimpoor
Boulder, Colorado 80304
PH: 720-***-**** E-mail:
********@********.***
Career Focus: Proven and experienced System Analyst for over seven years.
Accomplished System Analyst with a proven ability to perform data analysis
and implement data mining to increase the service level and revenue for
organizations. Significant Expertise is in computer support, database
administration, and programming.
Professional Skills:
Microsoft Office R Statistical Computing Windows
Administration
MySQL ERP Implementation Red Hat Linux
Active Directory MS Exchange VPN
Configuration
HTML Programming Web page Development/Design Lotus Notes
Support
Microsoft Group Policy Google Website Optimizer
XML
Language: Proficient in Farsi and English. Intermediate in Spanish.
Professional Experience:
IBM
System Analyst
December 2011-Now
Assisting 40 users on average daily including password reset for McAfee
Endpoint Encryption, Lotus notes, and create Active Directory accounts.
Answer user inquiries with installing equipment and software and perform
hardware/software repair.
Using dashboard to create reports and perform data analysis to increase
service level agreement.
Providing complete support for Microsoft Outlook 2010.
Programmed user-friendly ticketing system and scheduling system using
Microsoft Access for Customer Help Desk.
Configure and implement Remote Access Solution: VPN, and ISDN Dial up.
UBS Financial Services Inc.
September 2011-May 2012
Financial Advisor Internship
Assisted in direct marketing campaigns.
Responsible for seminar coordination and marketing.
Increased seminar attendance by 27% over previous period.
Provided administrative and clerical support.
Performed analysis for client's financial objectives.
University of Colorado Denver Labs
September 2010-December 2011
IT Specialist
Assisted 40 students on average daily included creating an account and
aided on applications.
Substantially improved productivity of students while reducing operational
costs by fixing hardware and software issues.
Provided administrative and clerical support.
Set up 20 Wyse - C10LE thin clients to bring down the cost, and to increase
the security of the Lab.
Installed Mac Os X on 20 macs monthly.
Managed tasks and maintain efficient department operation.
Access Center at Metropolitan State University of Denver
June 2011-August 2011
Adaptive Technology Internship
Established and developed a Business plan for Echo Smartpen- Livescribe to
increase the revenue.
Trained students in adaptive technology software as well as study skills.
Advanced at using Abby FineReader 10.0, Read&write Gold, and Dragon
Naturally Speaking.
Developed an adaptive technology ticketing database system for
reporting/tracking purposes.
CU Book Store October 2009-
May 2010
Cashier
Performed over 200 purchase transactions daily and executed the job
effectively.
Provided excellent customer service and product knowledge.
Motivated fellow employees.
Metropolitan State University of Denver Labs June 2006-
August 2009
IT Specialist
Appointed as a project leader to initiate appropriate staffing, training,
and service efficiency which resulted in on time delivery, customer
satisfaction, and an increased volume of help calls by 50%.
Executed 8 help calls on average daily including: maintenance of
projectors, installation of antivirus software and printer repair.
Trained to support over 100 helps calls from faculty and students about PC
and Mac technology issues.
Installed new windows on over 100 computers for students and faculty.
MD&I Computer Store June 2005- May
2006
IT Technician
Responsible for repairing and servicing 20 computers (hardware and software
issues) daily.
Reconstructed on average 30 computers per month and increased sales by 10
percent.
Education:
University of Colorado Boulder-Leeds School of Business
May 2012
B.S. in Information Systems and Management/HR
Project included consulting to Mental Health Center of Denver to research
medical case history, creating efficiencies for patient tracking,
appointment scheduling and billing using SQL Server Management Studio,
using SQL Server Business Intelligence to perform data mining and building
decision trees.
Integrated all the information for Thriv Natural Company using Enterprise
Resource Planning Software which has resulted in saving them 120 minutes
per week.
Created an elaborate and intricate website for Blue Moon Hot Tub Company.
Utilized multiple optimization techniques by optimizing DexKnows, Google
places and Google search engine. This increased the traffic of the website
by 1266.667%.
Leader of Hiring and Retaining Critical Human Resources Project Group.
Metropolitan State College of Denver, Denver June
2006
Completed many visual basic programs in Visual Studio, statistical
programming on Minitab.
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